Try the steps below to resolve your issue.
To access your complete Fi TV channel list and to watch live TV, you must be connected to your home’s WiFi network. However, you can watch on demand content and DVR recordings away from your home’s WiFi network. If there is an upcoming program you want to make sure you can watch on the go, we suggest you set it up to record on your DVR, and then you can watch it virtually “live” as it’s being “recorded.” Watch this helpful video for more information. And remember, we're here for technical support anytime day or night at 423-648-1372 if you need it.