Try the steps below to resolve your issue.
Try pressing the STB button located in the upper left of your remote to sync it with your tv’s set top box. Then your remote will begin controlling Fi TV instead of another component. If that doesn't work, try replacing the batteries in your remote. And, we will be glad to replace your remote control at any of our three convenient locations. If you're still having trouble, give us a call anytime at 423-648-1372.