Pay Bills, Track Usage, Report Outages—All in the MyEPB App

Key Takeaways

• The new MyEPB app makes it easier than ever to manage your energy and fiber services from one central dashboard.
  
• Real-time energy monitoring helps you spot usage spikes, understand patterns, and take control of your energy costs.
  
• Custom alerts keep you informed about high usage, billing thresholds, outages, and planned maintenance—before they catch you off guard.
  
• Flexible payment options, including Apple Pay, PayPal, and AutoPay, make bill management simple and secure.
  
• Outage reporting and live restoration updates give you peace of mind during storms or unexpected service interruptions.

• Track your current bills in real time, including:
  • Your current balance.
  • Your energy usage and how it compares to yesterday.
  • For customers enrolled in PrePay, you can view your average daily energy costs, view your remaining PrePay balance, see how many days it’s estimated to last and add funds to your account.
    
• Check the real-time status of your EPB Energy and EPB Fiber Optic services (like “Normal” or “Restoration In Progress”).
  
• Report a service outage with one tap.
  
• View a PDF of your billing statement.
  
• Manage automatic payments (AutoPay).
  
• Make changes to your services or add a new one.
  
• Schedule a free checkup with the EPB Energy ProsSM to find ways to save on energy costs.
  

This cleaner, more visual layout gives you a full overview of your account, without the need to dig through menus. Everything you need to stay on top of your EPB services is now just a tap away.

• See your home’s energy usage in dollars or kilowatt-hours, broken down by year, month or time of day. This information can give you insights into ways you can improve your energy efficiency.
  
  For example, if you find that your energy usage spikes at 9 p.m. on Saturdays and Sundays, you can look for energy-saving opportunities in your weekend evening routine.
  
• Compare your current usage to past months or years to spot trends or evaluate the effectiveness of your energy-saving strategies.
  
• Monitor your daily averages, and track how today’s usage compares to yesterday’s to identify patterns or unusual spikes.
  
• View your usage alongside average outdoor temperatures to better understand how seasonal changes affect your energy needs.
  
• For PrePay customers: see how many days of energy you have left before you need to add funds, based on your account balance and daily usage.
  

The app also helps you stay on top of your service status, especially during storms or outages. That way, you can make informed decisions as you plan alternate solutions for work or shelter during severe weather.

• Check the status of each of your services. View the status (e.g., “NORMAL”) of your accounts on the home (Dashboard) screen.
  
• Report a service outage directly in the app. You can find the button for this feature at the top of the home (Dashboard) screen or at the bottom of the Outage Map screen.
  
• Track estimated restoration times. Monitor repair progress in real time from the Outage Map screen.
  
• Explore the outage map. See who is affected by an outage and when other areas are restored.
  

These tools make it easier to manage your energy use proactively and stay informed when something unexpected happens.

The following alerts are available for you to enable or customize:

• High Usage: Get notified when your energy usage spikes unexpectedly. This can help you spot issues like forgotten space heaters or broken appliances so you can fix them or have them repaired before you get your bill.
  
• Bill Threshold: Set a custom dollar limit for your billing cycle and get an alert if your current energy use exceeds that limit. For example, if you set your Bill Threshold to $200, you’ll get an alert if your energy costs exceed $200.
  
• Billing Notifications: Get reminders for billing due dates, past due notices and other billing reminders so you’re never caught off guard.
  
• Outage & Restoration Updates: Find out right away if there’s an outage at your address, and track restoration progress as EPB works to make repairs.
  
• Planned Maintenance Alerts: Get advance notice of scheduled service interruptions due to fiber work, vegetation management or infrastructure upgrades.
  

These alerts are designed to make utility management more proactive, giving you more control of your energy usage, budget, connectivity and comfort at home.

4. Convenient payment and billing options

Managing your bills should be quick, easy and secure, and with the MyEPB app, it is. Whether you’re checking your balance, viewing your billing history or making a payment, the app gives you full control of your EPB Energy and EPB Fiber Optics accounts right from your smartphone.

Here’s what you can do with the MyEPB app’s updated billing features:

• View your current balance at a glance. See how much you owe for each service address, and whether a payment is due or already scheduled with AutoPay.
  
• Download and view detailed billing statements. Tap “View Bill PDF” from the Billing screen to see a breakdown of your monthly charges.
  
• Pay your bill securely from your phone. You can pay with a saved payment method, or choose from options like bank draft, credit/debit card (now including AMEX), Apple Pay, Google Pay, Venmo and PayPal.
  
• Choose when you want to pay. Select “Now” or schedule your payment for a future date that works best for you.
  
• Enroll in AutoPay or Paperless Billing. Save time and reduce clutter by managing your billing preferences directly in the app.
  
• Explore other payment options. From the More screen, you can sign up for Levelized Billing to spread your costs out evenly over the year or request a payment arrangement if needed.
  

Whether you prefer to handle your bills manually or set everything on autopilot, the MyEPB app gives you flexible and secure options to stay on top of your payments all from one easy place.

5. Real-time home energy monitoring

Staying aware of how much energy your home is using in real-time can help you catch problems early and avoid surprises on your bill. With the MyEPB app, you can monitor your energy usage as you’re using it, so you’ll always know what’s going on behind the scenes.

Here’s how real-time energy monitoring can help you take control of your usage and costs:

• See your current energy usage throughout the day. You can view updates by the hour, so it’s easy to notice spikes or changes.
  
• Compare usage across timeframes. Switch between day, month and year views to understand how your habits shift and where your biggest energy draws occur.
  
• Monitor cost or kilowatt-hours. Toggle between dollars or kWh to track your usage in the way that makes the most sense to you.
  
• Set alerts to avoid surprises. Customize notifications like High Usage Alerts and Bill Thresholds to get notified if your usage increases more than usual or goes over a set amount.
  

By checking in regularly or enabling automatic alerts, you can stay informed and make small changes that add up to real savings. It’s a simple, effective way to take charge of your home’s energy use and make every watt count.

Let’s imagine you’ve added weatherstripping to all of your windows over the weekend. Here’s how you can test your energy improvements and evaluate your energy savings with the MyEPB app:

1. Pick a timeframe before and after your upgrade. Use the date filters to view your energy usage by day, month or year.
   
2. Compare your energy usage in dollars or kilowatt-hours. Tap between $ and kWh to measure savings in whichever format makes the most sense to you.
   
3. Look for changes in your daily average or total usage. Has your average cost gone down? Are you using less energy during peak times?
   
4. Check to see if local weather affected your usage. Compare your energy charts with the outdoor temperature line to see if seasonal changes played a role.
   
5. Repeat this comparison across multiple months. If your upgrade is meant to improve year-round efficiency (like weatherstripping or insulation), it helps to look at longer-term trends.
   
6. Schedule a free EPB Energy Pros℠ Checkup through the app. If you’d like to have your improvements looked at by an expert, or you’re not sure which upgrade to make next, the Energy Pros can help!
   

By using the MyEPB app to monitor your progress, you can take the guesswork out of energy efficiency. Whether you’re trying to lower your monthly bills, reduce your carbon footprint or just get more out of your recent home energy upgrades, these tools make it easier to track your results and plan your next step with confidence.

• Report an energy or fiber outage with one tap. Use the “Report an Outage” button on the Dashboard or Outage Map screens—no need to call or wait on hold.
  
• Track restoration progress in real time. Once an outage is reported, you’ll see status updates, including “In Progress” or estimated restoration times, so you know what’s happening behind the scenes.
  
• View your service status at a glance. Your Dashboard will always show whether your energy or fiber service is “Normal” or experiencing issues.
  
• Explore the interactive outage map. See how many customers are affected across the service area, track repair efforts and follow along as different neighborhoods are restored.
  

Whether it’s a brief outage or a major storm, the MyEPB app helps you stay connected to the information that matters.