CHATTANOOGA, Tenn.  (July 9, 2025)— Chartwell, a national organization that supports innovation in the utility industry, has awarded EPB its 2025 Gold Award for Excellence for upgrading the way customers manage and pay their bills.

The recognition highlights EPB’s launch of an all-new customer payment portal designed to be easier to use, more flexible, and more secure than ever before.

“We’re proud to deliver a modern payment experience that gives our customers more control, more options, and more peace of mind,” said Karen Thomas, VP Customer Relations at EPB. “This upgrade reflects our ongoing commitment to making life simpler and safer for the people we serve.”

More Convenient
It’s never been easier to view and manage your EPB Energy and Fiber Optics payment accounts. The new portal offers a streamlined design and intuitive tools that put you in control.

More Payment Methods
In addition to traditional options, EPB now accepts American Express, Apple Pay, Google Pay, PayPal, Venmo, and more—making it easier to pay using the methods you already trust.

More Ways to Pay
From AutoPay and Pay-by-Text to our self-service digital assistant and live, local customer service available 24/7/365, EPB gives you the freedom to pay your way, on your schedule.

Enhanced Security
Backed by the latest encryption and security protocols, the upgraded portal safeguards your personal and financial data while offering more flexibility than ever before.

Since launching the improved payment portal in 2024, customer participation has increased significantly—demonstrating a strong demand for easier, faster, and more secure ways to pay.

This initiative is part of EPB’s broader mission to continually enhance customer experience and satisfaction through innovation.

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About EPB

EPB is a customer-focused technology company that delivers innovative power and telecommunications solutions to the Chattanooga area in pursuit of its mission to enhance the quality of life for the community it serves. In 2010, EPB completed a 100% fiber optic network accessible to all its customers as the basis for launching America’s first community-wide Gig speed internet. The company still operates the world’s fastest community-wide internet service today at speeds up to 25 Gig. EPB also utilizes Chattanooga’s fiber optic network as the communications backbone for the most advanced and highly automated power distribution system in the United States. In 2022, EPB continued its commitment to keeping Chattanooga on the cutting edge by establishing our nation’s first commercially available quantum network—EPB Quantum Network℠. This effort aligns local job creation efforts with the national priority to accelerate the commercialization of quantum technology.

Since switching the lights on for its first electric customer in 1939, EPB has grown to serve more than 400,000 people across a 600-square-mile service area with cutting-edge infrastructure that integrates power distribution and fiber optic connectivity. At the same time, EPB keeps customer benefit at the center of all its efforts, earning recognition from J.D. Power as the #1 Mid-Sized Utility in the South for the last nine consecutive years based on customer satisfaction ratings. Learn more at epb.com.