MEDIA STATEMENT

Customers Rate EPB Among the Best in the Nation in Surveys by J.D. Power and Consumer Reports

CHATTANOOGA, Tenn. (July 26, 2024) — In J.D. Power’s newly launched U.S. Utility Brand Appeal Index Study, customers gave EPB the highest scores in the nation among residential electric utilities and will receive the designation #1 in the South. Local customers ratings placed EPB first in all the factors considered in the study, including Customer Trust, Company Reputation, and Marketing Execution. This ranking is separate from J.D. Power’s Electric Utility Residential Customer Satisfaction Study, which has ranked EPB Best in the South for the last eight consecutive years (J.D. Power Press Release included below). 

Additionally, Consumer Reports named EPB the #2 Internet Provider in the country with 5 out of 5 ratings for Value, Reliability, Speed and Technical Support. 

Comment from EPB CEO David Wade: 

“We're honored our customers continue to give EPB their vote of confidence in these new national rankings,” said EPB CEO David Wade, “J.D. Power and Consumer Reports are well-respected organizations that depend on customer surveys, and we’re honored our customers’ feedback reflects the reputation for trustworthiness and dependable service our employees work so hard to provide for both our electric and fiber optic services.” 

Read the full J.D. Power announcement here.

About EPB

EPB is a customer-focused technology company that delivers innovative power and telecommunications solutions to the Chattanooga area in pursuit of its mission to enhance the quality of life for the community it serves. In 2010, EPB completed a 100% fiber optic network accessible to all its customers as the basis for launching America’s first community-wide Gig speed internet. The company still operates the world’s fastest community-wide internet service today at speeds up to 25 Gig. EPB also utilizes Chattanooga’s fiber optic network as the communications backbone for the most advanced and highly automated power distribution system in the United States. In 2022, EPB continued its commitment to keeping Chattanooga on the cutting edge by establishing our nation’s first commercially available quantum network—EPB Quantum Network℠ powered by Qubitekk. This effort aligns local job creation efforts with the national priority to accelerate the commercialization of quantum technology.

Since switching the lights on for its first electric customer in 1939, EPB has grown to serve nearly a half a million people across a 600-square-mile service area with cutting-edge infrastructure that integrates power distribution and telecommunications. At the same time, EPB keeps customer benefit at the center of all its efforts, earning recognition from J.D. Power as the #1 Mid-Sized Utility in the South for the last eight consecutive years based on customer satisfaction ratings. Learn more at epb.com.

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