MEDIA STATEMENT: J.D. Power names EPB top Midsize Utility in the South in Brand Appeal for second time

CHATTANOOGA, Tenn. (July 24, 2025) - In J.D. Power’s second U.S. Utility Brand Appeal Index Study, customers recognized EPB for innovation, reputation and trust, according to the report issued July 23, 2025. EPB’s scores, based entirely on customer surveys, ranked EPB the top Midsize Utility in the South in Brand Appeal for the second year in a row. The study relies on customer feedback to generate Brand Appeal Indices for 151 electric and gas utilities across the country.

J.D. Power also recognized EPB in December 2024 for achieving nine consecutive years as #1 in Customer Satisfaction Among Midsize Utilities in the South, based on customer feedback.

“As part of our mission to enhance quality of life for our community, we’re dedicated to providing our customers with world-class services to keep our community on the cutting edge,” said EPB CEO David Wade. “Thank you to our customers for putting your trust in us. I’m so proud of the commitment of all our team members to setting high standards every day and continually finding new ways to improve.”

Read the full J.D. Power announcement here.

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About EPB

EPB is a customer-focused technology company that delivers innovative power and telecommunications solutions to the Chattanooga area in pursuit of its mission to enhance the quality of life for the community it serves. In 2010, EPB completed a 100% fiber optic network accessible to all its customers as the basis for launching America’s first community-wide Gig speed internet. The company still operates the world’s fastest community-wide internet service today at speeds up to 25 Gig. EPB also utilizes Chattanooga’s fiber optic network as the communications backbone for the most advanced and highly automated power distribution system in the United States. In 2022, EPB continued its commitment to keeping Chattanooga on the cutting edge by establishing our nation’s first commercially available quantum network—EPB Quantum Network℠. This effort aligns local job creation efforts with the national priority to accelerate the commercialization of quantum technology.

Since switching the lights on for its first electric customer in 1939, EPB has grown to serve more than 400,000 people across a 600-square-mile service area with cutting-edge infrastructure that integrates power distribution and fiber optic connectivity. At the same time, EPB keeps customer benefit at the center of all its efforts, earning recognition from J.D. Power as the #1 Mid-Sized Utility in the South for the last nine consecutive years based on customer satisfaction ratings. Learn more at epb.com.