Local provider offers free guidance to help their customers save

CHATTANOOGA, Tenn. (March 21, 2025) – As the TV industry continues to shift to streaming, content providers continue to drive up the cost of TV subscriptions both across the nation and for EPB Fiber Optics TV customers. Effective May 1, 2025, the price of EPB Fi TV packages will increase by $4 per month for Bronze Tier Channels, $9 per month for Silver Tier Channels, and $9 per month for Gold Tier Channels. Prices continue to remain the same for residential Fi-Speed Internet and Fi Phone with no increase since services launched in 2009.

As an alternative to the TV rate increase, EPB Fiber Optics continues to offer a free service to help their customers save money on TV by taking advantage of the shift to streaming services. Through this service, EPB Fiber Optics helps customers find their best value while benefiting from the fact that Chattanooga has the world’s fastest community-wide, fiber optic internet speeds.

“Over the last several years, TV content providers have continued steep price hikes each year, and we see no end in sight,” said EPB CEO David Wade. “The good news is that we’re ready to help our customers access streaming services which can offer substantial savings by allowing more flexibility in choosing the channels they want.”

To make the switch to streaming easy, EPB helps their customers choose streaming services that offer the content they want at the best value. EPB customers can also go to epb.com/fi-tv/mybundle to explore, and comparison shop their options.

“We’re being very upfront with our customers about how streaming services now offer a better value than we’re allowed to provide,” Wade said. “Streaming is the best option for most people now that some of these platforms carry content that’s comparable to our most popular channel lineups at a lower cost including Chattanooga locals, news networks and live sports—even Braves Baseball.”

Through epb.com/fi-tv/mybundle, customers can find many free streaming services as well as subscription options that are comparable to EPB Fiber Optics’ larger channel packages for much less than they are currently paying.

For customers who would like help choosing among their TV options, EPB’s local award-winning customer support professionals are available 24/7/365 at (423) 648-1372 or epb.com.

About EPB

EPB is a customer-focused technology company that delivers innovative power and telecommunications solutions to the Chattanooga area in pursuit of its mission to enhance the quality of life for the community it serves. In 2010, EPB completed a 100% fiber optic network accessible to all its customers as the basis for launching America’s first community-wide Gig speed internet. The company still operates the world’s fastest community-wide internet service today at speeds up to 25 Gig. EPB also utilizes Chattanooga’s fiber optic network as the communications backbone for the most advanced and highly automated power distribution system in the United States. In 2022, EPB continued its commitment to keeping Chattanooga on the cutting edge by establishing our nation’s first commercially available quantum network—EPB Quantum Network℠. This effort aligns local job creation efforts with the national priority to accelerate the commercialization of quantum technology.

Since switching the lights on for its first electric customer in 1939, EPB has grown to serve more than 400,000 people across a 600-square-mile service area with cutting-edge infrastructure that integrates power distribution and fiber optic connectivity. At the same time, EPB keeps customer benefit at the center of all its efforts, earning recognition from J.D. Power as the #1 Mid-Sized Utility in the South for the last nine consecutive years based on customer satisfaction ratings. Learn more at epb.com.

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