Yes. Switch to Paperless Billing and get a one-time $10 bill credit for each account—that’s a $20 total credit if you convert both Energy and Fiber Optics bills.
Yes. In 2010, EPB Fiber Optics became America’s first provider to deliver Gigabit-speed internet to every home and business. And in 2015, we became the first provider in the world to offer 10-Gigabit speed internet as an option to homes and businesses.
Levelized Billing gives you the ability to predict your bill each month. If you've been our customer at your current location for at least a year, we can calculate your monthly bill based on a "rolling average" of your power usage over the last 12 months. That means your bill won't fluctuate very much month to month – and you won’t have to settle up any difference at the end of the year.
To sign up for Levelized Billing, please call us at 423-648-1372.
Yes. You will, of course, be responsible for all costs associated with any account under your name. If you have been an EPB Energy customer for 12 continuous months with a good payment record, deposits for additional accounts may be waived.
By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.
To start receiving detailed bills, please call us at 423-648-1372.