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Can I use my Hosted UC mobile app if I am unable to get a Wi-Fi connection or access my cellular data?

Our EPB Hosted UC product requires an Internet connection. If you are unable to get an Internet connection, you will be unable to use your EPB Hosted UC. Note: if you are not using a Wi-Fi connection to connect to EPB Hosted UC, then you can use your cellular data. All data charges associated with the usage of EPB Hosted UC may apply.

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Please, contact our network operations team 423-648-1500 option 6 and they will be happy to assist you. They are available 24/7/365.

Our EPB Hosted UC product requires an Internet connection. If you are unable to get an Internet connection, you will be unable to use your EPB Hosted UC. Note: if you are not using a Wi-Fi connection to connect to EPB Hosted UC, then you can use your cellular data. All data charges associated with the usage of EPB Hosted UC may apply.

Each handset has a $25 recurring monthly fee. The resident or facility can choose what handset they want in each room. The monthly fee includes the lease of the handset, all features and functionality of the phone number, phone installation and training and ongoing support. If at any time there is a problem with the phone itself, EPB will replace it no questions asked.

EPB Hosted UC is software that offers the freedom and convenience of making and receiving calls from your Windows or MAC desktop computer or laptop, Android tablet or smartphone, and IOS tablet or smartphone. It allows a business to maintain one identity and use their business number anywhere/anytime.

E911 (Enhanced 911) is support for wireless phone users who dial 911, the standard number for requesting help in an emergency. Since wireless users are often mobile, it’s necessary to inform the responder of the 911 caller’s location. E911 support is mandated for traditional mobile phone service by the U.S. Federal Communications Commission (FCC).

No, there is not a restriction. If you would like to help, please call 423-648-1500 (option 2) and one of our sales representatives will be happy to assist you.

Please contact our network operations team at 423-648-1500, 24/7/365, and choose option 6.

For other questions, get in touch with us

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