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Support

How can we help you today?

What if my Smart Network for Business equipment stops working and cannot be repaired?

Try the steps below to resolve your issue.

If your equipment malfunctions, and it cannot be repaired, we will replace it with new equipment at no additional cost.

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Related FAQs

Yes. You can establish alerts based on activity and they can be sent to you via text or email.

No. EPB Hosted Camera does not alert 911 if there is an incidence. However, you can set up alerts to alert you if there is activity or the camera senses motion.

No. EPB respects your privacy and will not access your video feed without your permission.

Standard installation is $110 per indoor camera and $220 per outdoor camera. There is also a $9 activation charge per camera installed.

Yes. EPB will be happy to set up any new devices for you at no additional charge. In most instances, one of our highly trained technical support individuals can walk a customer through the steps over the phone. However, we would be happy to send someone to your business to assist.

Yes. Our solutions are scalable to grow and expand with your business. In addition to upgrading internet speed and equipment, you can also move to our enterprise-level solution - EPB Hosted WiFi.

If your equipment malfunctions, and it cannot be repaired, we will replace it with new equipment at no additional cost.

For other questions, get in touch with us

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