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Do “Zero Energy Homes” really save on energy costs?

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Yes! For example, EPB, Habitat for Humanity, and green l spaces worked together to implement these measures on a Habitat Home in 2019. The home included 98% of the recommendations outlined in this EPB Zero Energy Resource Guide. One year after completion, the homeowner reported energy savings of $230 annually over their previous apartment (the equivalent of $500 annually over the average residential bill in EPB’s service territory). In addition, they reported fewer allergy symptoms and better overall health. Plus, they were able to adopt cost-effective EPB Solar Share panels to offset the grid electricity needed for the home.

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Related FAQs

For those who own rental property, we offer a landlord agreement to keep power on in rental spaces between the time tenants move out and new tenants arrive. The agreement protects the rental property owner from disconnect and reconnect fees. When a tenant discontinues service, EPB automatically switches billing into the property owner's name unless a tenant is disconnected for non-payment of their bill, in which case the next tenant should be advised to contact EPB to have the electric power service switched to their name.

For more information or to sign up for this service, please email or call (423) 648-1372 to speak with a customer service representative.

Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months.  Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.

Absolutely! EPB Energy Pros are standing by free of charge to consult with you on EPB Zero Energy recommendations, or anything energy related. To schedule a free EPB Energy Pro consultation, visit epb.com/energypros or call 423-648-1372.

Yes! For example, EPB, Habitat for Humanity, and green l spaces worked together to implement these measures on a Habitat Home in 2019. The home included 98% of the recommendations outlined in this EPB Zero Energy Resource Guide. One year after completion, the homeowner reported energy savings of $230 annually over their previous apartment (the equivalent of $500 annually over the average residential bill in EPB’s service territory). In addition, they reported fewer allergy symptoms and better overall health. Plus, they were able to adopt cost-effective EPB Solar Share panels to offset the grid electricity needed for the home.

Part of our Smart Grid system, digital smart meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.

Download the myEPB app

Thousands of computers, sensors and switches capture and deliver information about power delivery over an 8,000-mile fiber optic network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.

Learn more about the Smart Grid.

For other questions, get in touch with us

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