Main Content

How can we help you today?

When I play back a recorded program am I using one of my streams?

Try the steps below to resolve your issue.


Was this information useful?

Related FAQs


Traditional set top boxes that deliver TV via a digital signal will soon be obsolete and no longer supported by EPB. Switching to the Fi TV Entertainment Box delivers a much richer TV experience over the internet. It has all the features you love about your traditional TV service with even more convenience and features, like Restart and Replay, the ability to watch on most streaming and mobile devices, an available unlimited DVR, and more.

People want more control to watch what they want, when they want, and where they want. We're no longer tied to the television screen – we want to watch on other devices like phones, tablets and laptops. Fi TV lets you watch video content when, where and how you want it. And, because Fi TV eliminates the need for wired set top boxes and DVRs, it can potentially save you money as well.

EPB Fi TV is an app that lets you watch TV over the internet – much like Netflix or Hulu.

Fi TV is combined with our Fi-Speed Internet, so you watch using internet connected-devices including compatible smart TVs and most popular streaming devices like Amazon Fire TV Stick, Apple TV, and mobile devices. The new EPB Fi TV app gives you the ultimate TV experience powered by the world's fastest internet.

For more information, watch this helpful video.

Learn more.

No. The EPB Fi TV app comes with Fi-Speed Internet to provide the ultimate TV experience powered by the world’s fastest internet.

Learn more

To provide a video solution that improves your overall video quality and experience, and makes it easier to watch the content you want, when and where you want, on any device. The EPB Fi TV app is delivered over our internet and easily integrates with streaming devices like Amazon Fire TV Stick, Apple TV, smart TVs and more – without the need to lease set top boxes. And, the EPB Fi TV app includes even more features than ever - such as Restarting shows from the beginning, Replaying shows three days after they air and an optional Unlimited DVR.

For more information, watch this helpful video.

Learn more.

The EPB Fi TV app offers the same three Channel Packages as our previous TV plans, including:

  • Bronze (23 channels, including all local affiliates)
  • Silver (95 channels)
  • Gold (156 channels plus 50 music channels)

All available On Demand content for each network is also included.

See the most current channel lineup

For other questions, get in touch with us