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Can I share my EPB Fi TV app login with my family and friends?

Try the steps below to resolve your issue.

Yes. You may share the login with people within your immediate household. The EPB Fi TV app comes with 6 streams for simultaneous viewing on 6 different devices at the same time. You may also purchase up to four additional streams for $2.50 each for a total of up to 10 streams.

To order additional streams, call us at 423-648-1372 anytime day or night.

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Related FAQs

Yes. You may share the login with people within your immediate household. The EPB Fi TV app comes with 6 streams for simultaneous viewing on 6 different devices at the same time. You may also purchase up to four additional streams for $2.50 each for a total of up to 10 streams.

To order additional streams, call us at 423-648-1372 anytime day or night.

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

Yes. As long as you are logged into a device you are using a stream. To free up streams, simply log out of devices. To sign out of Fi TV on that device, click “sign out” at the bottom of your Profile screen.

Unfortunately, no. You will need to keep using your current rented device as long as it is still functional and supported. However, if you ever have a problem with a device you are renting from EPB, we will replace it for you when you return the original device.

Each time you turn on your TV, you will be on the home screen of your streaming device – which gives you quick access to Fi TV and other apps like Netflix and Hulu. To access Fi TV, simply click the Fi TV icon to start watching – like you would to watch Netflix or Hulu.

If you're having trouble, give us a call anytime day or night at 423-648-1372.

There is no limit to the amount of content you can record and keep for up to nine months However, keep in mind each recording will be automatically deleted as it reaches nine months on your DVR.

Watch this helpful video for more information.

In most cases, yes. If you are using a current Fire TV Stick or Apple TV you can use that device’s remote for everything without having to change inputs between apps. Some older model remotes do not provide the ability to turn the TV on/off or control the volume – but newer ones do. Also, most Smart TV’s operate everything seamlessly with one remote.

If you have an Amazon Fire TV Stick, watch this helpful video for more information.

For other questions, get in touch with us

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