Yes. Spanish speaking customers can receive bills in Spanish.
EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.
Yes. Spanish speaking customers can receive bills in Spanish.
Our EPB Tech Pros are available 24/7 at 423-648-1372.
We understand that there may be times when paying your bill is difficult. If you need to request a payment extension and you meet the following criteria, you can avoid a disruption in your service by requesting up to a 7-day extension to submit a payment. Requirements include:
To make payment arrangements, please login into your secure MyEPB by clicking here. Or call us at (423) 648-1372.
With EPB Fiber Optics, there are no data limits. Use all of the data you want at no additional charge.
Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.
Business customers can call 423-648-1500 to speak with a business account representative about options available to you.
By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.
To start receiving detailed bills, please call us at 423-648-1372.
