3x4-support-cover.jpg
Support

How can we help you today?

Will I be charged if my EPB Hosted Camera stops working and needs to be replaced?

Try the steps below to resolve your issue.

No. Your EPB Hosted Camera subscription includes repairs and replacements at no additional charge if your equipment malfunctions.

Was this information useful?

Related FAQs

Yes. Our complete turnkey Hosted WiFi Solutions offer public WiFi for customers or a large private employee network with enterprise grade equipment, professional installation, expert support and delivered over the area's only fiber optics internet. We’ll put together the right solution to fit your business and budget. To learn more schedule your free business technology assessment, call 423-648-1500.

EPB Hosted Camera is a video product only. No audio is picked up or recorded.

No. Your EPB Hosted Camera subscription includes repairs and replacements at no additional charge if your equipment malfunctions.

EPB offers several different camera models with a range of functionality and resolution, up to 1080p at 15 frames per second. We will discuss your needs with you and work to find a camera solution right for your business.

Yes. Camera packages can include a mix of both standard and advanced feature levels.

EPB will replace any non-working cameras, but theft or vandalization of EPB equipment would be the sole responsibility of the customer. However, if a camera is vandalized or stolen, since the camera is always recording, you should be able to get a video of the event up to when the camera goes offline. EPB will bill the customer for the unreturned rate of the cameras, and then we can re-install new ones, if you like. Most businesses carry insurance, and these types of instances are most often covered. However, talk with your insurance company to get specifics on what is covered under your policy.

Yes. Our Advanced Email solution enables you to showcase your brand by adding a personalized web domain to your email address.

To learn more, schedule your free business technology assessment or call 423-648-1500.

For other questions, get in touch with us

1/1
LOADING