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Support

How can we help you today?

Can your tech support troubleshoot my Smart Net Plus for Business problems remotely?

Yes. In most cases they can help you over the phone. We also have tools to remote-in to your devices if you grant permission. We are also happy to send a technician to your business at no additional charge.

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Related FAQs

EPB offers Hosted Wi-Fi, a wireless (Wi-Fi) network service for Fi-Speed Internet customers. EPB also offers Smart Net Plus for Business, a managed mesh Wi-Fi service for small businesses. If you are a Hosted Wi-Fi or Smart Net Plus for Business customer, we will provide the necessary equipment and set up a wireless network for your business. If you are not a Hosted Wi-Fi or Smart Net Plus for Business customer, you must provide your own wireless router for your business.

We will only set up Wi-Fi networks associated with the Hosted Wi-Fi or Smart Net Plus for Business services. Otherwise customers are responsible for setting up their own networks.

Yes. You can filter recordings based on specific dates, time location, and camera events.

Yes. In most cases they can help you over the phone. We also have tools to remote-in to your devices if you grant permission. We are also happy to send a technician to your business at no additional charge.

Yes. Our Advanced Email solution enables you to showcase your brand by adding a personalized web domain to your email address.

To learn more, schedule your free business technology assessment or call 423-648-1500.

There are no data limits. Use all of the data you want at no additional charge.

Minimum equipment requirements include: Processor - Intel i5 3.2GHz or higher and AMD FX-8120 or higher, Memory - 8GB or higher, Operating System (OS) - Windows 8.1 or Apple Mac OSX 10.8 or higher, PCIx Hard Drive with Sequential Read/Write over 1.25 GigaBytes per second.

For other questions, get in touch with us

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