3x4-support-cover.jpg
Support

How can we help you today?

Do I need to return my EPB router, set top boxes, remote controls and other equipment?

Try the steps below to resolve your issue.

If you are terminating your EPB Fiber Optics Fi TV or EPB Smart Network service, you must return all EPB-supplied equipment to avoid added charges to your account. For more information on returning equipment, call 423-648-1372 anytime day or night.

Was this information useful?

Related FAQs

You can use the voice control on applicable device remotes (like Amazon Fire TV Stick and Apple TV) to search for programs by title within Fi TV's “search” screen. If your streaming device remote has voice control, then all standard commands associated with that device will work as usual.

Order Fi TV now.

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

If you are terminating your EPB Fiber Optics Fi TV or EPB Smart Network service, you must return all EPB-supplied equipment to avoid added charges to your account. For more information on returning equipment, call 423-648-1372 anytime day or night.

People want more control to watch what they want, when they want, and where they want. We're no longer tied to the television screen – we want to watch on other devices like phones, tablets and laptops. Fi TV lets you watch video content when, where and how you want it. And, because Fi TV eliminates the need for wired set top boxes and DVRs, it can potentially save you money as well.

EPB Fi TV is an app that lets you watch TV over the internet – much like Netflix or Hulu.

Fi TV is combined with our Fi-Speed Internet, so you watch using internet connected-devices including compatible smart TVs and most popular streaming devices like Amazon Fire TV Stick, Apple TV, and mobile devices. The new EPB Fi TV app gives you the ultimate TV experience powered by the world's fastest internet.

For more information, watch this helpful video.

Learn more.

No. The EPB Fi TV app comes with Fi-Speed Internet to provide the ultimate TV experience powered by the world’s fastest internet.

Learn more

To provide a video solution that improves your overall video quality and experience, and makes it easier to stream the content you want, when and where you want, on any device. The EPB Fi TV app is delivered over our internet and easily integrates with streaming devices like Amazon Fire TV Stick, Apple TV, smart TVs and more – without the need to lease set top boxes. And, the EPB Fi TV app includes even more features than ever - such as Restarting shows from the beginning, Replaying shows three days after they air and an optional Unlimited DVR.

For more information, watch this helpful video.

Learn more.

For other questions, get in touch with us

1/1
LOADING