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What is a "usage anomaly"?

Because of our Smart Grid technology, EPB is able to detect real-time changes in your daily consumption of electric power based on your average daily consumption. This alert can help you detect any issues with components like heating and air units, water heaters, appliances, etc.

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Related FAQs

If your power is disconnected for nonpayment, a fee of $35.00 is required to reconnect. Pre-Pay Power accounts may be reconnected by bringing your Pre-Pay Power balance up to at least $50. No reconnection fee is required and services can be reconnected in minutes.

Air Source Heat Pumps, including Split Systems, Ductless Mini-Split Systems, and Packaged Air Systems; Central Air Conditioners; Dual Fuel Heat Pumps; and Geothermal Heat Pumps – all with SEER2 Ratings of at least 15 – may qualify for EPB and TVA EnergyRight® Home Energy Rebates. See qualifying HVAC systems.

Because of our Smart Grid technology, EPB is able to detect real-time changes in your daily consumption of electric power based on your average daily consumption. This alert can help you detect any issues with components like heating and air units, water heaters, appliances, etc.

Here’s what the Home Uplift process looks like for most recipients:

Phase 1. Apply for your Home Uplift

Phase 2. Find out if you qualify for next phase

Phase 3. An EPB Energy ProSM will perform your FREE Home Energy Checkup

Phase 4. We’ll help you select the best energy-saving improvements for you

Phase 5. Let the improvements begin

Phase 6. We’ll perform a quality check and inspections

Phase 7. Get to know your improvements

Phase 8. Enjoy your savings, improved health and increased comfort

Phase 9. Tell us how it went

    1. One year after your upgrade, we will reach out to you with a short survey to get your feedback and make sure you’re enjoying your benefits.

If you are replacing two existing electric units with qualifying models, you can receive rebates for both. Your EPB Energy Pro and your Quality Contractor Network contractor can help you ensure that you are working within the guidelines of the program and meet the requirements for each HVAC rebate. Additionally, you can also earn an additional $300 rebate for sealing, repairing, insulating or repairing your HVAC’s ductwork.

We highly recommend starting the process with a free EPB Energy Pros℠ Home Energy Checkup to understand which improvements will give you the greatest energy savings. Once you’ve identified a qualifying home energy improvement project, you’ll choose an approved contractor from the EPB & TVA Quality Contractor Network. Only contractors in this network are approved to help you claim rebates. After your contractor completes your project, you will receive an email from MyTVA@MyTVA.com with instructions on how to receive your rebate. You will also be given the option to schedule a FREE EPB Energy Pros℠ Quality Assurance Checkup where we will ensure your contractor’s work meets specifications to help you achieve maximum energy savings.

Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months.  Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.

For other questions, get in touch with us

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