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I had a home energy upgrade completed prior to October 1. Am I eligible for a rebate?

There are three criteria for program eligibility:

  1. You project must fit into one of the rebate categories.
  2. Your project installation/upgrade must have been completed by a member of the QCN.
  3. Starting October 1, your QCN may submit rebate claims within 30 days from the completion of your Installation(s) and/or upgrade(s). Installations completed in September will be honored if they are claimed within the 30-day window (for example, projects completed on September 15 must be claimed by October 15).
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It depends on what caused the outage and how many areas were affected. Thanks to our Smart Grid, many outages can be restored in near real time, with no human intervention. However, sometimes there is so much damage to power lines and equipment that we will need to assess it on site and call in the appropriate lineman crews to fix it manually. In these instances, we will work hard to restore your power as soon as possible. You can report an outage, keep track of outage restorations, and more on the free MyEPB app.

For legal reasons pertaining to your safety and the safety of the Home Uplift team, there are certain types of damage that can disqualify a home from energy-saving upgrades. Your EPB Energy Pro will inspect your home and let you know if your home has damage that affects its eligibility.

There are three criteria for program eligibility:

  1. You project must fit into one of the rebate categories.
  2. Your project installation/upgrade must have been completed by a member of the QCN.
  3. Starting October 1, your QCN may submit rebate claims within 30 days from the completion of your Installation(s) and/or upgrade(s). Installations completed in September will be honored if they are claimed within the 30-day window (for example, projects completed on September 15 must be claimed by October 15).

As part of EPB's Automated Grid, electric meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.

Download the myEPB app

Thousands of computers, sensors and switches capture and deliver information about power delivery over an 8,000-mile fiber optic network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.

Learn more about the Automated Grid

For other questions, get in touch with us

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