Do I have to sign a contract for Smart Network for Business?

EPB offers Hosted Wi-Fi, a wireless (Wi-Fi) network service for Fi-Speed Internet customers. If you are also a Hosted Wi-Fi customer, we will provide the necessary equipment and set up a wireless network for your business. If you are not a Hosted Wi-Fi subscriber, you must provide your own wireless router for your business.

While we do not recommend specific router brands, http://smallnetbuilder.com is a good resource for choosing the best router for your needs.

We will only set up Wi-Fi networks associated with the Hosted Wi-Fi service. Otherwise, customers are responsible for setting up their own networks.

Every home and business customer can send web content through EPB's network at the same fast speed without having to pay extra. EPB doesn't play favorites when it comes to online traffic, so businesses of all sizes have a level playing field for delivering new and innovative options for customers. And, EPB's internet features no data caps or speed throttling.

Yes. Our complete turnkey Hosted Wi-Fi Solutions offer public Wi-Fi for customers or a large private employee network with enterprise grade equipment, professional installation, expert support and delivered over the area's only fiber optics internet. We’ll put together the right solution to fit your business and budget. To learn more schedule your free business technology assessment, call 423-648-1500.

Yes. Our Professional Internet is designed for businesses with mission critical connectivity needs who require IP flexibility and service-level agreements not available with Small Business Internet. To learn more schedule your free business technology assessment, call 423-648-1500.

Yes. Our Professional Internet is designed for businesses with mission critical connectivity needs who require IP flexibility and service-level agreements not available with Small Business Internet. To learn more schedule your free business technology assessment or call 423-648-1500.

Yes. We can help you accelerate productivity by connecting each of your locations through a private, dedicated internet connection for secure communication and faster transfer of massive data feeds and backups. Our VLAN product links locations with In-Network Point-to-Point or Point-to-Multipoint GPON-based connectivity across a secured metro-area network to secure your data from open internet traffic. To learn more schedule your free business technology assessment or call 423-648-1500.

Yes. Sync locations with either Point-to-Point (E-Line) or Point-to-Multipoint (E-Tree) connectivity across a secured metro-area network with end-to-end service-level agreements with 99.999% port availability. To learn more schedule your free business technology assessment or call 423-648-1500.

Yes. We can help you improve productivity by giving your teleworkers a world-class connectivity solution that includes the world’s fastest internet, professional installation and 24/7 expert local technical support. To learn more schedule your free business technology assessment or call 423-648-1500.

Yes. Our Redundant Internet is a failsafe internet solution that is delivered to your business via multiple independent fiber network routes for a constant, dependable connection. To learn more schedule your free business technology assessment by calling 423-648-1500.

By documenting employee/customer activity and interactions, you can use footage for training purposes or to study behaviors in order to enhance the customer experience. You can also choose to share your feed with local law enforcement (when available) or other people of your choosing for added surveillance.

No. Video captured by your cameras is delivered in real time, thanks to the world’s fastest internet delivered over the area’s only 100% fiber optic network.

It’s unlimited. Record as much footage as you want for 7 days for each camera (or upgrade to 30 days for $10 more per camera per month), and keep clips for as long as you want. You can access it anywhere, on any streaming device.

Yes. Our experts will professionally install your camera system for our standard install price. We’ll also show you how to easily log onto your cameras on any streaming device. Plus, EPB provides free expert technical support available anytime day or night.

The system automatically bookmarks stored video by date, time and description. You can access footage stored in the cloud anytime, anywhere from a computer, tablet or smartphone.

EPB Hosted Camera is an enterprise-class, self-monitoring video solution. It’s a cloud-based video monitoring system that lets you view live and recorded video from your laptop, tablet, or smartphone, so you know you have constant visibility of your business, and peace of mind that your operations are running smoothly, wherever you are. The service is installed, supported, and maintained by EPB 24/7/365 days a year.

Yes. EPB Hosted Camera comes with a 99.5% uptime guarantee.

Yes. EPB requires you to have an EPB Fiber Optics for Business internet connection to add this solution to your account. EPB offers two levels of internet (Standard and Professional) and an array of different speeds that will meet any size business needs.

EPB Hosted Camera is ideal for any size organization that requires a solution to centrally monitor one or more sites. EPB Hosted Camera eliminates the need for on-premise servers and reduces IT involvement, since EPB manages all software updates, maintenance and support. The service’s highly elastic architecture enables additional sites to be added as your business expands across new locations.

The EPB Hosted Camera solution has multiple models of Axis (commercial grade) cameras to fit any business need either outdoor or indoor.

All of your EPB Fiber Optics for Business services will appear on one bill. We do not require any upfront money, so all charges one-time and monthly recurring will be on one bill.

Yes. You can establish alerts based on activity and they can be sent to you via text or email.

The EPB Hosted Camera solution has multiple models of Axis (commercial grade) cameras to fit any business need either outdoor or indoor.

EPB customer support is available 24/7/365. Simply call 423-648-1500 and someone will be happy to assist you with any questions or issues you may be having.

Because every business is unique, EPB technicians will walk you through every step of the way beginning with a no-obligation site survey. We will evaluate your needs and concerns and work with you to design a camera solution. Our highly knowledgeable technicians will also discuss cameras available and recommended placement so that you’ll have optimal performance and visibility at your location.

EPB has two levels of service. Our standard feature cameras are priced at $30/month per camera or advanced feature cameras are $47/month per camera.

Yes. There may be a delay of a few seconds because it’s transmitting through the cloud, but it is as real-time as any cloud-based solution.

Yes, EPB technicians will provide full product training at no additional cost along with ongoing support. If at any time you any questions or issues, EPB customer support technicians are happy to assist you 24/7/365.

Yes. All recordings can be saved in your online vault for as long as you would like to keep them.

If you voluntarily discontinue your EPB Hosted Camera account, your recordings are deleted from the cloud-based vault. However, if you are disconnected due to a non-payment on your account, recordings will be retained, and your account restricted until payment is made.

Most people think of saving recordings because of an incidence involving theft or destruction of property. However, recordings can be used for training opportunities, to document employee/customer interactions, or learn customer behaviors within the place of business (foot traffic).

EPB Hosted Camera is a video product only. No audio is picked up or recorded.

All video activity can be viewed up to 7-days unless a selected clip is saved to the vault. Once in the vault, you may view it indefinitely. EPB does offer an upgrade to 30-days of video storage for an additional $10/month per camera.

Your vault includes unlimited storage. Clips can be saved in 1-hour increments and kept for as long as you like.

You can save video clips up to 1-hour in length to your vault. For example, if you wanted to save an entire day of recording, you would need to upload 24 separate 1-hour clips.

Yes. You can download recordings to your local storage drive, if you like.

Please call EPB at 423-648-1500 if your camera needs repositioning. We may be able to assist you remotely if it is an optical zoom request. An installation charge may be assessed if your request includes physically moving an installed camera to another location.

No. Your EPB Hosted Camera subscription includes repairs and replacements at no additional charge if your equipment malfunctions.

EPB Hosted Camera is designed for businesses of all sizes — whether you need one or 30. We work with you on the solution right for your business location.

EPB offers several different camera models with a range of functionality and resolution, up to 1080p at 15 frames per second. We will discuss your needs with you and work to find a camera solution right for your business.

Yes. Camera packages can include a mix of both standard and advanced feature levels.

No. EPB Hosted Camera does not alert 911 if there is an incidence. However, you can set up alerts to alert you if there is activity or the camera senses motion.

No. EPB respects your privacy and will not access your video feed without your permission.

Yes. Our video monitoring solution is secure and can only be enabled via a password that your business sets and can change at any time.

If you forget your password, click on “forgot password” and a reset link will be sent to the email address linked to your account. Follow the instructions to reset the password. If you run into any issues, please do not hesitate to call EPB 423-648-1500 and we will be happy to assist.

No. EPB Hosted Cameras require both internet and power to function.

You can access your video feeds anytime via your personal portal on any desktop computer with a web browser. Your EPB technician will also show you how to download the app to your mobile devices and also view from your smartphones and tablets.

Yes. Night Vision is available on most EPB Hosted Camera options.

Yes. Motion Detection is available on all EPB Hosted Camera options.

Our professional installation includes hardwiring each camera to your fiber network infrastructure for optimal performance.

Yes. Your personal portal enables viewing up to six (6) locations at once.

Yes.

Yes. You can bookmark and name a bookmark to find the item/video quickly.

Yes. You choose how you would like them named. For instance, front door, lobby, etc.

Yes.

Yes. You can use the calendar icon to input day and time to search.

Standard installation is $110 per indoor camera and $220 per outdoor camera. There is also a $9 activation charge per camera installed.

There are benefits to signing a contract, but we do offer solutions without a contract.

EPB will send a highly knowledgeable technician to your business to perform what we call a site survey. During this time, we will discuss what your business video surveillance needs are, and how EPB Hosted Camera can meet those needs. We will discuss placement of cameras with you in advance to make sure you have optimal performance and visibility. After a site survey is complete, we will send you a final proposal that outlines the proposed solution and charges. You will need to accept this proposal via your electronic signature. Once the proposal is signed, your install date will be established. We can call in advance before coming out, if need be, in order to make sure it is still a good time for you and your business.

EPB’s normal business hours are 8-5/M-F, but we will certainly work with you and your business to find the best time to install your EPB Hosted Camera solution — including nights and weekends. Additionally, customer support is always available 24/7/365.

EPB tries to use existing customer infrastructure whenever possible and additional poles or structures are not commonly needed. However, if we run into an abnormal situation, our technician will discuss it with you in advance and make recommendations on options.

No. The monthly recurring cost covers the equipment lease and all costs associated with maintenance, access to the software, firmware/software updates, support (on phone or at your business), trouble issues, and equipment upgrades.

Yes. EPB Hosted Camera is built to scale. So, as your business needs change, you can add or delete cameras without affecting your overall EPB Hosted Camera service.

When your business signs a product contract with EPB Fiber Optics, you are essentially locking in your rate (with the exception of Fi TV). Your rate will stay the same through the end of your contract for EPB Hosted Camera. However, if we do have to take a rate increase (due to rising costs) we always provide ample notice to our customers before making any changes and the price will only go into effect once your contract expires.

Yes. EPB technicians that install our EPB Hosted Camera solution have gone through state level background checks and passed all required testing to be certified. EPB’s state license number is available upon request.

No. EPB technicians are only currently only licensed for TN installations.

EPB will replace any non-working cameras, but theft or vandalization of EPB equipment would be the sole responsibility of the customer. However, if a camera is vandalized or stolen, since the camera is always recording, you should be able to get a video of the event up to when the camera goes offline. EPB will bill the customer for the unreturned rate of the cameras, and then we can re-install new ones, if you like. Most businesses carry insurance, and these types of instances are most often covered. However, talk with your insurance company to get specifics on what is covered under your policy.

Currently, our monitoring software only supports Gmail, Yahoo, and Microsoft. We will be happy to assist you in obtaining a supported email address if you do not already have one. They are free to register and use.

Smart Network for Business includes a multi-gig-supported WiFi 6 mesh router, antivirus software for your devices, EPB email set up (if desired), 4 GIG LAN ports for hardwiring onsite equipment (printer, fax, POS, etc.), complete expert installation and unlimited technical support 24/7/365.

Smart Network for Business starts at $17 per month with an optional range extender available for an additional $8 per month.

Yes. EPB will included a standard install charge of $110 on your next bill. However, unlimited technical support and service calls are included at no additional charge.

Yes. We know that your business has a lot of demands, and things change, so we are happy to work you to try and resolve your problems or to meet your specific request. Provided that you don’t have a signed contract, there are no termination fees. You can always speak with one of our knowledgeable sales reps to discuss your specific account.

No. You must subscribe to our internet service to take advantage of our WiFi solutions.

Fi-Speed Internet for Business starts at $60 per month for a small-business 100 Mbps connection. From there, internet speeds scale in speed and cost up to 10 Gigs. We have the right internet solution for any business size and scope. We’ll be happy to discuss options for your business.

Each business is unique in their daily needs, number of users, and usage patterns of internet. We’ll be happy to consult with you and design a solution that fits your needs and expectations. If at any time you would like to increase your bandwidth speed, our internet can scale as your business needs grow.

EPB Smart Network for Business router supports up to 2.5 Gbps.

The router we use will support 64 clients/devices, per radio (2.4Ghz and 5Ghz radios included) at any given time.

We’ll design a Smart Network for Business solution to power all of your devices at once without losing speed or performance.

No. You get unlimited data with no data caps or added fees.

Yes. Our experts can set up either a private or public SSID or both. We can also password protect the networks if you desire.

Two SSIDs are included with Smart Network for Business. If you require more, our Hosted WiFi may be a better choice for your business. We can help you choose the right solution now then upgrade your service when your business is ready.

Yes. The router has 'parental/business controls' that can block specific URLs or URL keywords. If you would like specific content to be blocked, your EPB Sales Manager or Field Technician can set that up for you.

EPB has several tools to secure your WiFi network. We let you decide the naming conventions of your SSIDs, as we do not use factory settings. We assist you in choosing a password that is unique and strong. Additionally, we’ll turn on the router encryption, maintain the most up-to-date firmware/patches, and enable the router firewall.

Yes. EPB has inherent blocking characteristics provided by NAT. In other words, all incoming ports are blocked unless there is an established outbound session from a computer/device inside the router. Additionally, EPB offers antivirus protection software that can be downloaded to your devices.

Industry standard encryptions of WPA2-PSK, as well as next generation WPA3-SAF. You may also choose to have an open, unsecured network for guests or employees to enjoy.

Yes. Our router has basic firewall capability migrating existing wired LAN. Additionally, there are four Gig ports, which allow you to hardwire equipment.

Yes. Your installer will be happy to assist in migrating your devices to the new Wi-Fi network. And, if you prefer to have your equipment hardwired, we will set this up using the 4 Gigabit LAN ports on the back of the device.

Yes. EPB will be happy to set up any new devices for you at no additional charge. In most instances, one of our highly trained technical support individuals can walk a customer through the steps over the phone. However, we would be happy to send someone to your business to assist.

Yes. Our award-winning expert support is available 24/7/365. This support is included at no additional charge.

Yes. In most cases they can help you over the phone. We also have tools to remote-in to your devices if you grant permission. We are also happy to send a technician to your business at no additional charge.

It depends on the coverage you are trying to achieve at your business. For most businesses, the Smart Network for Business solution will suffice without the need for extenders. But there are a lot of variables (building materials, strength of signal, larger square footage to cover) that will determine the need. An EPB representative will help you determine what best meets your needs.

Yes. Our solutions are scalable to grow and expand with your business. In addition to upgrading internet speed and equipment, you can also move to our enterprise-level solution - EPB Hosted WiFi.

Yes. Up to two Static IP addresses are supported.

Yes. IPv6 via DHCP6 is supported.

Yes. IP Sec passthrough is supported.

Yes. Port forwarding is supported. This would be in conjunction with Static IPs.

Not at this time.

No. USB port is reserved for future use.

EPB takes the health and safety of our customers and employees very seriously. We adhere to all CDC protocols, and will be happy to discuss in advance what to expect the day of install.

Yes, you can get an evening install, and no EPB does not charge a different rate for an after-hours appointment. We will make every effort to find a time that works for you and your business to install your WiFi solution.

If your equipment malfunctions, and it cannot be repaired, we will replace it with new equipment at no additional cost.

Yes, you will be billed for the router and any extenders.

Yes, just contact us at 423-648-1500, option 2, and we can block specific sites.

Currently, there is support for up to 64 devices connected at one time.

You can learn more about the EPB Quantum Network by clicking here.