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Support

How can we help you today?

    Billing & Payment

    We offer many ways to receive and pay your monthly bills – like programs that help generate more predictable bills, plus prepay, autopay and more. Use the resources below to find out more.

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    Log in to MyEPB to pay bills and more.

    Pay Your Bill

    FAQs

    In the MyEPB online portal you can manage your account information, pay your bills, see your usage history and much, much more.

    Log on to MyEPB.

    EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.

    We realize that there can be times when it's difficult or even impossible to pay on time. If you find yourself in this situation, please contact us prior to your payment's due date to make payment arrangements over the phone, online or in person at our East Brainerd (830 Eastgate Loop) or Hixson (2124 Northpoint Blvd) branches. You may still be responsible for late payment fees on any past due charges, including those charges that have been granted a payment extension.

    To make payment arrangements, please call us at (423) 648-1372.

    There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.

    The Total Monthly Fuel Cost Adjustment is determined by the cost of the natural gas, coal and other fuels used to generate your power. Because of frequent fluctuations in these fuels, TVA makes an adjustment to the “fuel cost” portion of your electric rate each month based on the current market price of these fuels.

    The current Total Monthly Fuel Cost Adjustment used to help determine your energy bills this month can be found by clicking here.

    To see our complete residential energy rates, click here. To see our complete commercial energy rates, click here.

    For your convenience, we offer several Pay Stations at various locations within our service area that accept payment by cash, check, credit or debit card. You can also make payments at one of our three convenient locations:

    • EPB Main Office 10 West M.L. King Blvd. - Convenient curbside EZ-Pay Kiosk on the Market Street side (across from Miller Park) available 24/7
    • EPB Brainerd Branch 830 Eastgate Loop - Temporarily drive through only. Monday - Friday Drive-thru hours: 7:30 m. – 6 p.m. Saturday 9 m. – 1 p.m.
    • EPB Hixson Branch 2124 North Point Blvd. - Temporarily drive through only. Monday - Friday Drive-thru hours: 7:30 m. – 6 p.m. Saturday 9 m. – 1 p.m.

    Find the location nearest you.

    You will receive emails for when your bills are due. They include the billing amount, due date and a link to paying them online. You can also access previous bills electronically. Make a one-time payment using a credit or debit card or pay by phone or in person or set up autopay for automatic monthly payment.

    Resources

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    For other questions, get in touch with us

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