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Support

How can we help you today?

    Energy

    We’ll help your home run more efficiently with reliable energy and expert support. Refer to the resources below for more information.

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    Take advantage of a FREE Home Energy Checkup

    Schedule Yours Today

    FAQs

    For your convenience, we offer several Pay Stations at various locations within our service area that accept payment by cash, check, credit or debit card. You can also make payments at one of our three convenient locations:

    • EPB Main Office 10 West M.L. King Blvd. - Convenient curbside EZ-Pay Kiosk on the Market Street side (across from Miller Park) available 24/7
    • EPB Brainerd Branch 830 Eastgate Loop - Temporarily drive through only. Monday - Friday Drive-thru hours: 7:30 a.m. – 6 p.m. Saturday 9 a.m. – 1 p.m.
    • EPB Hixson Branch 2124 North Point Blvd. - Temporarily drive through only. Monday - Friday Drive-thru hours: 7:30 a.m. – 6 p.m. Saturday 9 a.m. – 1 p.m.

    Find the location nearest you.

    Yes. Low-watt LED light bulbs use 75% less energy than standard incandescent light bulbs and last up to ten times longer. Installing them in just five of your most frequently used light fixtures can save over $65 a year in energy costs. And, turning off all unnecessary lights saves even more.

    Power bills vary depending on the amount of electric power you use. Weather plays the biggest role in your electric bill since your HVAC unit is one of your home's biggest energy users. In the milder months of spring and fall, you are more likely to use less energy than in the colder and hotter months of the winter or summer.

    EPB Energy Pros can visit your home and perform a free home energy checkup at any time. Please call 423-648-1372 to schedule your visit.

    You will receive emails for when your bills are due. They include the billing amount, due date and a link to paying them online. You can also access previous bills electronically. Make a one-time payment using a credit or debit card or pay by phone or in person or set up autopay for automatic monthly payment.

    Part of our Smart Grid system, digital smart meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.

    Download the myEPB app

    Thousands of computers, sensors and switches capture and deliver information about power delivery over an 8,000-mile fiber optic network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.

    Learn more about the Smart Grid.

    Troubleshoot an issue

    Resources

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    Support Videos

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    Watch these helpful videos for more information on energy programs.

    EPB Solar Share TM
    Smart Grid
    EPB Energy Pros SM - Air Sealing and Weatherstripping
    EPB Energy Pros SM - Air Filters
    EPB Energy Pros SM - HVAC Replacement
    EPB Energy Pros SM - Smart Thermostats
    EPB Energy Pros SM - Insulation
    EPB Energy Pros SM - Water Heaters
    EPB Energy Pros SM - New Windows
    EPB MyBundle
    EPB Energy Pros - Reasons your Energy Bill May be High

    For other questions, get in touch with us

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