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Support

How can we help you today?

    Energy

    We’ll help your home run more efficiently with reliable energy and expert support. Refer to the resources below for more information.

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    Take advantage of a FREE Home Energy Checkup

    Schedule Yours Today

    FAQs

    In the MyEPB online portal you can manage your account information, pay your bills, see your usage history and much, much more.

    Log on to MyEPB.

    Residential electric rates are determined by many factors, including kilowatt hours used, total monthly fuel costs and operational costs. Click here to see our current residential energy rates, and visit Understanding Your Bill to learn more about how energy rates are determined.

    The current Total Monthly Fuel Cost Adjustment used to help determine your energy bills this month can be found by clicking here.

    The three easiest ways to report an outage are on this web page, or on your smart phone using the free MyEPB app. You can also contact us by online chat, email or phone anytime day or night to report an outage.

    We realize that there can be times when it's difficult or even impossible to pay on time. If you find yourself in this situation, please contact us prior to your payment's due date to make payment arrangements over the phone, online or in person at our East Brainerd (830 Eastgate Loop) or Hixson (2124 Northpoint Blvd) branches. You may still be responsible for late payment fees on any past due charges, including those charges that have been granted a payment extension.

    To make payment arrangements, please call us at (423) 648-1372.

    The Total Monthly Fuel Cost Adjustment is determined by the cost of the natural gas, coal and other fuels used to generate your power. Because of frequent fluctuations in these fuels, TVA makes an adjustment to the “fuel cost” portion of your electric rate each month based on the current market price of these fuels.

    The current Total Monthly Fuel Cost Adjustment used to help determine your energy bills this month can be found by clicking here.

    To see our complete residential energy rates, click here. To see our complete commercial energy rates, click here.

    For your convenience, we offer several Pay Stations at various locations within our service area that accept payment by cash, check, credit or debit card. You can also make payments at one of our three convenient locations:

    • EPB Main Office 10 West M.L. King Blvd. - Convenient curbside EZ-Pay Kiosk on the Market Street side (across from Miller Park) available 24/7
    • EPB Brainerd Branch 830 Eastgate Loop - Temporarily drive through only. Monday - Friday Drive-thru hours: 7:30 m. – 6 p.m. Saturday 9 m. – 1 p.m.
    • EPB Hixson Branch 2124 North Point Blvd. - Temporarily drive through only. Monday - Friday Drive-thru hours: 7:30 m. – 6 p.m. Saturday 9 m. – 1 p.m.

    Find the location nearest you.

    You will receive emails for when your bills are due. They include the billing amount, due date and a link to paying them online. You can also access previous bills electronically. Make a one-time payment using a credit or debit card or pay by phone or in person or set up autopay for automatic monthly payment.

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    Resources

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    Support Videos

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    Watch these helpful videos for more information on energy programs.

    EPB Solar Share TM
    EPB Energy Pros SM - Water Heaters
    EPB Energy Pros SM - Air Filters
    EPB Energy Pros SM - New Windows
    EPB Energy Pros SM - HVAC Replacement
    EPB Energy Pros SM - Insulation
    Smart Grid
    EPB Energy Pros SM - Smart Thermostats
    EPB Energy Pros SM - Air Sealing and Weatherstripping

    For other questions, get in touch with us

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    Please refer to the digital PDFs below for the most current channel tier listings.
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