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Support

How can we help you today?

    Energy

    We’ll help your home run more efficiently with reliable energy and expert support. Refer to the resources below for more information.

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    Take advantage of a FREE Home Energy Checkup

    Schedule Yours Today

    FAQs

    Part of our Smart Grid system, digital smart meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.

    Download the myEPB app

    Thousands of computers, sensors and switches capture and deliver information about power delivery over an 8,000-mile fiber optic network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.

    Learn more about the Smart Grid.

    A free in-home evaluation performed by us. We inspect and report on ten different categories of energy efficiency. We then provide customers with a prioritized list of energy upgrades and a link to a list of approved vendors that participate in the EPB & TVA Quality Contractor Network.

    Schedule your free Home Energy Checkup here or call 423-648-1372.

    Yes. Low-watt LED light bulbs use 75% less energy than standard incandescent light bulbs and last up to ten times longer. Installing them in just five of your most frequently used light fixtures can save over $65 a year in energy costs. And, turning off all unnecessary lights saves even more.

    Power bills vary depending on the amount of electric power you use. Weather plays the biggest role in your electric bill since your HVAC unit is one of your home's biggest energy users. In the milder months of spring and fall, you are more likely to use less energy than in the colder and hotter months of the winter or summer.

    EPB Energy Pros can visit your home and perform a free home energy checkup at any time. Please call 423-648-1372 to schedule your visit.

    Yes. You will, of course, be responsible for all costs associated with any account under your name. If you have been an EPB Energy customer for 12 continuous months with a good payment record, deposits for additional accounts may be waived.

    Troubleshoot an issue

    Resources

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    Support Videos

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    Watch these helpful videos for more information on energy programs.

    EPB Solar Share™
    Smart Grid
    EPB Energy Pros℠ - Air Sealing and Weatherstripping
    EPB Energy Pros℠ - Air Filters
    EPB Energy Pros℠ - HVAC Replacement
    EPB Energy Pros℠ - Smart Thermostats
    EPB Energy Pros℠ - Insulation
    EPB Energy Pros℠ - Water Heaters
    EPB Energy Pros℠ - New Windows
    EPB Energy Pros℠ - Reasons your Energy Bill May be High
    EPB Energy Pros℠ - 5 Things to Know Before you Go Solar
    EPB Energy Pros℠ - 9 Questions You Should Ask Your Solar Contractor
    EPB Energy Pros℠ - Ductwork
    EPB Energy Pros℠ - Indoor Air Quality
    EPB Energy Pros℠ - Knowledge is Power
    EPB Energy Pros℠ - Levelized Billing
    EPB Energy Pros℠ - Surge Protection
    EPB Energy Pros℠ - Setting Your Thermostat the Right Way
    EPB Energy Pros℠ - Easy Ways Renters Can Save Money
    EPB Energy Pros℠ - How to Reverse Your Ceiling Fan
    EPB Energy Pros℠ - How Washing on Cold Saves Cold Hard Cash
    EPB Energy Pros℠ - How to Save On Energy Costs by Weatherstripping
    EPB Energy Pros℠ - How to Seal Your Home Up Tight
    EPB Energy Pros℠ - How to Lower Your Energy Bill
    Energy Pros - Tips for buying a new HVAC system
    Energy Pros - Finding the right contractor
    Energy Pros - How to get valuable rebates

    For other questions, get in touch with us

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