Try the steps below to resolve your issue.
You can also download our self-serve app, RouteThis Helps, to assist you in pinpointing and fixing common networking issues. The app scans your network for problems and provides you with helpful step-by-step instructions to improve your WiFi performance. To learn more about RouteThis Helps, click here. To download, visit the Apple App Store or Google Play Store.
We also offer EPB Smart Network that includes the right equipment, professional installation and anytime support to optimize your home's WiFi network for you. For just $9.99 a month you get: