EPB is receiving reports that some customers are receiving scam calls demanding immediate payment to avoid disconnection. Calls may come from an (865) area code and request customers contact (888) 766-1334 or another number that doesn’t begin with area code (423).

Real EPB contacts have a (423) area code, and we do not call customers demanding immediate payment over the phone.

If you have questions or concerns about a suspicious call, text or email, please contact us immediately. We’re available 24/7/365 via text or phone at (423) 648-1372 or via chat at EPB.com.

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I can't restart a show on this channel.

Try the steps below to resolve your issue.

Timeshift (with the Ultimate Features package) lets you restart shows on 25 channels that are determined by national network rankings combined with the channels our customers watch the most. However, most channels on EPB Fi TV let you restart live programs over from the beginning and replay programs for up to 3 days after they air.

Learn more about EPB Fi TV. If you're still having trouble, give us a call anytime at 423-648-1372.

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