Try the steps below to resolve your issue.
Since the new Fi TV no longer requires a set top box, you won't need the remote control that came with it. With your new Fi TV service, you'll use the remote that comes with your streaming device or smart TV to control Fi TV – just like you do with streaming services like Netflix or Hulu.
If you're using an Amazon Fire TV Stick 4K, you may want towatch this helpful video for more information. If you're still having trouble, give us a call anytime day or night at 423-648-1372.
