Scam Alert

EPB has reports that customers may receive a scam call demanding immediate payment to avoid disconnection. EPB never calls customers demanding immediate payment over the phone. Calls may appear to come from 888-536-1960 or other numbers. If you receive a suspicious call, hang up and call us anytime at (423) 648-1372 which will connect you with a real EPB representative. We're also available 24/7/365 via live chat at EPB.com.

Why isn’t my streaming device’s remote working with Fi TV?

Try the steps below to resolve your issue.

You may need to resync the remote with the Fi TV app. Press and hold down the “Home” button for 10 seconds. If you’re still having problems, try contacting us anytime day or night by online chat, email or phone.

Was this information useful?

Related Resources