Everything you need to set up your Smart Net Plus WiFi network is right here. Follow these simple steps to place your equipment and connect to your Smart Net Plus WiFi network using the Plume Home app.
Your Smart Net Plus setup has two parts: placing and powering your router(s), then finishing configuration in the Plume Home app. Follow the steps outlined in the videos below below to see how to begin.
In addition to the how-to videos above, click the links below to view instructions that walk you through installing your new Smart Net Plus router and setting up your WiFi network with the Plume Home app.
Find helpful answers to help you install your new router with confidence.
If you use the same SSID (WiFi network name) and password you had for your old router, all of your devices should connect automatically after you finish setting up your new router. If certain devices like laptops, tablets or smart TVs aren’t connecting, you may need to manually join the network on those devices. If you have any issues connecting your devices, you can call or text the EPB Tech Pros at 423‑648‑1372. We’re available 24/7/365.
Yes, you can change your the name of your network and password at any time in the Plume Home app.
Most homes under about 2,500 square feet don’t need extenders. An EPB representative should have provided you with all the equipment you need for your EPB Smart Net Plus WiFi service. If you have any questions about your hardware, you can call or text the EPB Tech Pros at 423‑648‑1372. We’re available 24/7/365.
Do not throw away your old router. Please recycle it by:
You should have received an email from Plume Support to verify your email address. Open this email and tap “Confirm my email.” If you don’t see the email, be sure to check your spam folder. If you still don’t see the email call or text the EPB Tech Pros at 423‑648‑1372. We’re available 24/7/365.
Yes. In addition to setup, the Plume Home app is how you monitor, secure, and optimize your Smart Net Plus WiFi. You can create user profiles to measure usage, filter unwanted content, and even block ads. Use the Focus feature to schedule access to apps to manage screen time. Traffic Boost lets you prioritize certain devices, apps, or user profiles. Great for important work calls or gaming. Advanced security features help protect your home’s network, data and devices from cyber threats and malware.
If you received additional WiFi access point extenders, you can place them around your home to help extend coverage. They do not need Ethernet cables, just power. Make sure they are plugged into a power source. Placement: a good rule of thumb is to place extenders about 25 feet from one another and your router for optimal coverage throughout your home. Once you set up your WiFi network in the Plume Home app, any extenders you have should automatically join your network.
There are many factors that can affect WiFi performance. Common sources of interference are:
Placement strategy:
If you are still experience issues, give us a call anytime at 423-648-1372.
Try logging the device off of your WiFi network, and then logging it back on. Restarting the device may also help. This quick fix can solve many issues. If that doesn’t work, give us a call anytime at 423-648-1372.
Your EPB Smart Net Plus WiFi service comes with local, expert 24/7/365 support from the EPB Tech ProsSM.
