New online payment portal offers new payment options

CHATTANOOGA, Tenn. (Sept. 10, 2024)—EPB has launched a new online payment portal as part of its continuing effort to deliver greater flexibility and convenience. Customers can now take advantage of expanded payment options, sign up for Pay-by-Text and enroll in AutoPay by logging into EPB.com or the MyEPB app. Customers who are already enrolled in AutoPay will still be able to use this convenient option, but they will need to re-enroll to continue enjoying the service.

“We gathered feedback from customers about how their payment preferences are shifting and integrated all of the most popular options into our new process,” said Karen Thomas, vice president for Customer Relations, EPB.

Expanded Payment Options

Now customers can pay with American Express along with new digital wallet methods including PayPal, Venmo, Google Pay and Apple Pay. Visa, Master Card, and Discover continue to be accepted.

Manage MyEPB accounts, anywhere, anytime from any device

New account management tools for electric and fiber optic customers:

• More ways to pay: With new Pay-by-Text, customers can select the option to be notified when their bill is due and pay securely by SMS.
• Better experience: Considerable changes to the appearance and functionality of the MyEPB portal make account management more straightforward and offer better navigation, especially on mobile devices.
• More inclusive: The payment portal now offers customers who need it the option to view in Spanish.

Enroll (or re-enroll) in AutoPay

Customer billing and contact information will remain the same in the new format. Many customers enjoy AutoPay and can continue to do so, but they must re-enroll by logging into their accounts and updating payment information at EPB.com or the MyEPB app.

“Using the new MyEPB portal is very intuitive, and we’re communicating with customers to make this transition as easy as possible,” Thomas said. “We are reaching out directly to customers who use AutoPay to alert them of the need to re-enroll so they can enjoy the convenience of this option without interruption.”

Customers can find out more about the new MyEPB portal by clicking here, or simply try it for themselves by logging into MyEPB at EPB.com or through the free MyEPB app.

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About EPB

EPB is a customer-focused technology company that delivers innovative power and telecommunications solutions to the Chattanooga area in pursuit of its mission to enhance the quality of life for the community it serves. In 2010, EPB completed a 100% fiber optic network accessible to all its customers as the basis for launching America’s first community-wide Gig speed internet. The company still operates the world’s fastest community-wide internet service today at speeds up to 25 Gig. EPB also utilizes Chattanooga’s fiber optic network as the communications backbone for the most advanced and highly automated power distribution system in the United States. In 2022, EPB continued its commitment to keeping Chattanooga on the cutting edge by establishing our nation’s first commercially available quantum network — EPB Quantum Network℠ powered by Qubitekk. This effort aligns local job creation efforts with the national priority to accelerate the commercialization of quantum technology.

Since switching the lights on for its first electric customer in 1939, EPB has grown to serve nearly a half a million people across a 600-square-mile service area with cutting-edge infrastructure that integrates power distribution and telecommunications. At the same time, EPB keeps customer benefit at the center of all its efforts, earning recognition from J.D. Power as the #1 Mid-Sized Utility in the South for the last eight consecutive years based on customer satisfaction ratings. Learn more at epb.com.