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Fiber Optic System Status

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Fiber Optic System Status

Current Updates

Currently, there are no new updates for the Fiber Optic System. If you are having a problem, we're ready to help via Live Chat (click the button in the lower right hand side of your browser) or call (423) 648-1372.

Troubleshooting Tips

If you’re having trouble with your internet, TV or phone service, we have a wealth of information to help you solve some of the most common issues.

FAQs

You may need to restart your set top box. Hold down the power button for 10 seconds. If you’re still having problems, try contacting us anytime day or night by online chat, email or phone.

You need to make sure your TV is set to the correct device input. Try using the remote that came with your TV to change the input to the one your set top box is plugged into. If you’re still having problems, try contacting us anytime day or night by online chat, email or phone.

This may be caused by a weak WiFi signal. Try switching your WiFi router from the 2.4 GHz setting to the 5 GHz setting. Then restart the Fi TV app. If you’re still having problems, try contacting us anytime day or night by online chat, email or phone.

You may need to restart your WiFi router. To do this, unplug your router’s power cord, wait 10 seconds, then plug it back in. If you’re still having problems, try contacting us anytime day or night by online chat, email or phone.

For any other question, get in touch with us

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Channel listings by package

The interactive guide below may include temporary, free preview channels that are not available in the package you select.
Please refer to the digital PDFs below for the most current channel tier listings.
Fi TV Channel Lineup | Lista De Canales

Network

ADDITIONAL
FEATURES
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4K
Replay
Restart
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