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Support

How can we help you today?

    Phone

    We’ll keep you connected by helping you make the most of your phone service. Refer to the resources below for more information.

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    Add unlimited long distance

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    FAQs

    There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.

    Fi Phone includes many popular features including voicemail, call forwarding, call blocking, call waiting, robocall stop, speed dialing, three way calling, call transferring and more. And, affordable domestic and international calling plans are also available.

    Any type of landline corded or cordless phone can be used with Fi Phone service.

    To transfer a caller to another person, press the “Flash/Talk” button, dial the number where the call is being transferred, then hang up.

    Each message can be up to three minutes long.

    Yes. Call long distance at just 6¢ per minute. Get the basic plan for just $22.99 per month plus tax. Get 120 minutes of long distance calling at just $29.00 per month plus tax. Or, get unlimited long distance calling at just $39.99 per month plus tax. If you would like to add long distance service, call us anytime day or night at 423-648-1372.

    To send calls to a mobile phone or other number, dial *72, enter the forwarding phone number and press # to activate. To deactivate, dial *73# from your home phone.

    Troubleshoot an issue

    Resources

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    Channel listings by package

    The interactive guide below may include temporary, free preview channels that are not available in the package you select.
    Please refer to the digital PDFs below for the most current channel tier listings.

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