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Support

How can we help you today?

    Television Support

    We’ll help you take advantage of all of Fi TV’s great features. Refer to the resources below for more information.

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    FAQs

    The EPB Fi TV app offers the same three Channel Packages as our previous TV plans, including:

    • Bronze (23 channels, including all local affiliates)
    • Silver (95 channels)
    • Gold (156 channels plus 50 music channels)

    All available On Demand content for each network is also included.

    See the most current channel lineup

    Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

    If you are terminating your EPB Fiber Optics Fi TV or EPB Smart Network service, you must return all EPB-supplied equipment to avoid added charges to your account. For more information on returning equipment, call 423-648-1372 anytime day or night.

    There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.

    Your Profile icon takes you to your DVR recordings. Just click on your Profile (rather than “Shows” or “Movies”) each time you want to access your DVR recordings.

    If you're using a streaming device or smart TV, you may want to watch this helpful video for more information. If you're using a mobile device, you may want to watch this helpful video for more information. If you're using a web browser, you may want to watch this helpful video for more information. If you're still having trouble, give us a call anytime day or night at 423-648-1372.

    To activate parental controls, go to PROFILES, select settings, then parental controls and assign a PIN number. This will automatically activate parental controls on all devices associated with your Fi TV account. To deactivate parental controls, go to settings, parental controls, and choose restrict mature content. You must type in your PIN number to turn Parental Controls off, or back on. If you forget your PIN, you will then need to call EPB Fiber Optics at 423-648-1372 reset your PIN.

    If you're using a streaming device or smart TV, you may want to watch this helpful video for more information. If you're using a web browser, you may want to watch this helpful video for more information. If you're using a mobile device, you will need to set up parental controls via a streaming device, smart TV or web browser. If you're still having trouble, give us a call anytime day or night at 423-648-1372.

    Unfortunately, no. You will need to keep using your current rented device as long as it is still functional and supported. However, if you ever have a problem with a device you are renting from EPB, we will replace it for you when you return the original device.

    Troubleshoot an issue

    My remote control quit working.
    Why is my Fi TV showing “no signal”?
    Why won’t Fi TV respond to any commands from my streaming device remote?
    I'm having trouble watching Fi TV on my Amazon Fire TV Stick device.
    My WiFi signal is weak in some areas of my house.
    Why is my Fi TV signal buffering?
    Fi TV won't work on my Apple TV

    Resources

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    Support Videos

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    Watch these helpful videos for more information on Fi TV.

    MyBundle User Guide
    How to Download, Install, and Log into Fi TV on Android Mobile Device
    How to Download, Install, and Log into Fi TV on Apple iOS Mobile Device
    How to Download, Install, and Log into Fi TV for Amazon Fire TV Stick 4K
    How to Navigate Fi TV on an Android Mobile Device
    How to Navigate Fi TV on an iPhone
    How to Log into Fi TV via a Web Browser
    How to Navigate the Fi TV Guide
    How to Manage Your DVR Recordings
    How to Manage Your DVR Recordings via a Web Browser
    Ultimate Guide to Streaming TVs
    How to Watch On Demand
    How to Download, Install, and Log into Fi TV for Android TV
    How to Set Up DVR Recordings via a Web Browser
    All About Apple TV Not Yet Rated
    Why Should You Cut the Cord?
    How to Get the Most From Cord-Cutting
    Best Devices for Streaming TV
    How to Create Profiles via a Web Browser
    Setting Up a New Android TV
    How to Set Up Parental Controls
    Setting up a New Apple TV
    How to Stream TV FREE
    How Use Restart/Replay via a Web Browser
    How to Watch DVR Recordings
    How to Watch DVR Recordings via a Web Browser
    How to Download, Install, and Log into Fi TV on Apple TV
    Setting Up a New Amazon Fire TV Stick 4K
    How to Set Up DVR Recordings
    How to Create Profiles on Fi TV
    How to Navigate the Fi TV Guide via a Web Browser
    How to Save Money by Streaming
    How to Use the Search Feature via a Web Browser
    How to Set Up Parental Controls via a Web Browser
    Top Streaming Apps to Try
    How to Watch On Demand via a Web Browser

    For other questions, get in touch with us

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    Channel listings by package

    The interactive guide below may include temporary, free preview channels that are not available in the package you select.
    Please refer to the digital PDFs below for the most current channel tier listings.

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