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Support

How can we help you today?

    Television Support

    We’ll help you take advantage of all of Fi TV’s great features. Refer to the resources below for more information.

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    FAQs

    If you are terminating your EPB Fiber Optics Fi TV or EPB Smart Network service, you must return all EPB-supplied equipment to avoid added charges to your account. For more information on returning equipment, call 423-648-1372 anytime day or night.

    The EPB Fi TV app offers the same three Channel Packages as our previous TV plans, including:

    • Bronze (23 channels, including all local affiliates)
    • Silver (95 channels)
    • Gold (156 channels plus 50 music channels)

    All available On Demand content for each network is also included.

    See the most current channel lineup

    Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

    There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.

    Your Profile icon takes you to your DVR recordings. Just click on your Profile (rather than “Shows” or “Movies”) each time you want to access your DVR recordings.

    If you're using a streaming device or smart TV, you may want to watch this helpful video for more information. If you're using a mobile device, you may want to watch this helpful video for more information. If you're using a web browser, you may want to watch this helpful video for more information. If you're still having trouble, give us a call anytime day or night at 423-648-1372.

    Since the EPB Fi TV app no longer requires a set top box, you will use the remote that comes with your streaming device or smart TV to control Fi TV – just like you do with streaming services like Netflix or Hulu.

    If you're using an Amazon Fire TV Stick 4K, you may want to watch this helpful video for more information. If you're still having trouble, give us a call anytime day or night at 423-648-1372.

    In most cases, yes. If you are using a current Fire TV Stick or Apple TV you can use that device’s remote for everything without having to change inputs between apps. Some older model remotes do not provide the ability to turn the TV on/off or control the volume – but newer ones do. Also, most Smart TV’s operate everything seamlessly with one remote.

    If you have an Amazon Fire TV Stick, watch this helpful video for more information.

    Troubleshoot an issue

    My remote control quit working.
    Why is my Fi TV signal buffering?
    I'm having trouble watching Fi TV on my Amazon Fire TV Stick device.
    Fi TV won't work in my Android phone
    I'm having trouble watching Fi TV away from home.
    Fi TV won't work on my Web browser
    The Amazon Fire TV stick I'm renting from EPB doesn't work any more.

    Resources

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    Support Videos

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    Watch these helpful videos for more information on Fi TV.

    MyBundle User Guide
    How to Download, Install, and Log into Fi TV on Apple iOS Mobile Device
    How to Download, Install, and Log into Fi TV on Android Mobile Device
    How to Navigate Fi TV on an Android Mobile Device
    How to Navigate Fi TV on an iPhone
    How to Log into Fi TV via a Web Browser
    How to Manage Your DVR Recordings
    How to Download, Install, and Log into Fi TV for Amazon Fire TV Stick 4K
    How Use Restart/Replay via a Web Browser
    How to Download, Install, and Log into Fi TV on Apple TV
    Setting Up a New Amazon Fire TV Stick 4K
    How to Watch DVR Recordings via a Web Browser
    How to Set Up DVR Recordings
    How to Download, Install, and Log into Fi TV for Android TV
    Setting up a New Apple TV
    How to Set Up DVR Recordings via a Web Browser
    How to Navigate the Fi TV Guide
    How to Manage Your DVR Recordings via a Web Browser
    How to Watch On Demand via a Web Browser
    How to Watch DVR Recordings
    How to Set Up Parental Controls via a Web Browser
    How to Navigate the Fi TV Guide via a Web Browser
    Setting Up a New Android TV
    How to Watch On Demand
    How to Set Up Parental Controls
    How to Create Profiles via a Web Browser
    How to Create Profiles on Fi TV
    How to Use the Search Feature via a Web Browser

    For other questions, get in touch with us

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    Channel listings by package

    The interactive guide below may include temporary, free preview channels that are not available in the package you select.
    Please refer to the digital PDFs below for the most current channel tier listings.
    Fi TV Select Channel Lineup | Lista De Canales

    Network

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