3x4-support-cover.jpg
Support

How can we help you today?

    Television Support

    We’ll help you take advantage of all of Fi TV’s great features. Refer to the resources below for more information.

    hero-family-tv.jpg

    Maximize your home’s WiFi performance

    Get Smart Network

    FAQs

    People want more control to watch what they want, when they want, and where they want. We're no longer tied to the television screen – we want to watch on other devices like phones, tablets and laptops. Fi TV lets you watch video content when, where and how you want it. And, because Fi TV eliminates the need for wired set top boxes and DVRs, it can potentially save you money as well.

    EPB Fi TV is an app that lets you watch TV over the internet – much like Netflix or Hulu.

    Fi TV is combined with our Fi-Speed Internet, so you watch using internet connected-devices including compatible smart TVs and most popular streaming devices like Amazon Fire TV Stick, Apple TV, and mobile devices. The new EPB Fi TV app gives you the ultimate TV experience powered by the world's fastest internet.

    For more information, watch this helpful video.

    Learn more.

    No. The EPB Fi TV app comes with Fi-Speed Internet to provide the ultimate TV experience powered by the world’s fastest internet.

    Learn more

    To provide a video solution that improves your overall video quality and experience, and makes it easier to stream the content you want, when and where you want, on any device. The EPB Fi TV app is delivered over our internet and easily integrates with streaming devices like Amazon Fire TV Stick, Apple TV, smart TVs and more – without the need to lease set top boxes. And, the EPB Fi TV app includes even more features than ever - such as Restarting shows from the beginning, Replaying shows three days after they air and an optional Unlimited DVR.

    For more information, watch this helpful video.

    Learn more.

    The EPB Fi TV app offers the same three Channel Packages as our previous TV plans, including:

    • Bronze (23 channels, including all local affiliates)
    • Silver (95 channels)
    • Gold (156 channels plus 50 music channels)

    All available On Demand content for each network is also included.

    See the most current channel lineup

    The EPB Fi TV app is compatible with many popular streaming devices, mobile devices and smart TVs. See a full list of compatible devices.

    Since the EPB Fi TV app no longer requires a set top box, you will use the remote that comes with your streaming device or smart TV to control Fi TV – just like you do with streaming services like Netflix or Hulu.

    If you're using an Amazon Fire TV Stick 4K, you may want to watch this helpful video for more information. If you're still having trouble, give us a call anytime day or night at 423-648-1372.

    Troubleshoot an issue

    I'm having trouble watching Fi TV on my web browser
    My Fi TV remote control won't work with my new Fi TV service
    Fi TV won't work on my Smart TV
    Fi TV won't work on my Apple TV
    Fi TV won't work on my iPhone
    Fi TV won't work on my iPad
    Fi TV won't work on my Android TV streaming device

    Resources

    1/1

    Support Videos

    View All

    Watch these helpful videos for more information on Fi TV.

    How to Set Up Parental Controls
    How to Set Up Parental Controls via a Web Browser
    How to Download, Install, and Log into Fi TV on Apple TV
    How to Download, Install, and Log into Fi TV on Android Mobile Device
    MyBundle User Guide
    How to Manage Your DVR Recordings
    Best Devices for Streaming TV
    All About Apple TV Not Yet Rated
    How to Create Profiles on Fi TV
    How to Watch DVR Recordings via a Web Browser
    How to Manage Your DVR Recordings via a Web Browser
    How to Set Up DVR Recordings
    MyBundle - Using "Build a Bundle"
    How to Watch On Demand via a Web Browser
    Why Should You Cut the Cord?
    Setting Up a New Amazon Fire TV Stick 4K
    How to Watch On Demand
    How to Navigate the Fi TV Guide
    How to Navigate Fi TV on an iPhone
    Top Streaming Apps to Try
    How to Save Money by Streaming
    How to Download, Install, and Log into Fi TV for Amazon Fire TV Stick 4K
    How to Use the Search Feature via a Web Browser
    How to Watch DVR Recordings
    How to Set Up DVR Recordings via a Web Browser
    How to Navigate the Fi TV Guide via a Web Browser
    How to Download, Install, and Log into Fi TV on Apple iOS Mobile Device
    How to Download, Install, and Log into Fi TV for Android TV
    Ultimate Guide to Streaming TVs
    How to Get the Most From Cord-Cutting
    Setting up a New Apple TV
    How to Navigate Fi TV on an Android Mobile Device
    How to Stream TV FREE
    How to Log into Fi TV via a Web Browser
    How to Create Profiles via a Web Browser
    How Use Restart/Replay via a Web Browser
    Setting Up a New Android TV

    For other questions, get in touch with us

    1/1
    LOADING