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EPB Metering Guidelines

Guidelines for establishing new metered service at a commercial or residential location.
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Related FAQs

No. Indoor airPlus is a third-party certification program from the U.S. Environmental Protection Agency that ensures healthier indoor air quality by recommending certain building practices and product types. While some of the EPB Zero Energy Resource Guide recommendations are similar to those of the EPA Indoor airPlus program, they are not meant to satisfy certification requirements of any kind.

No. Energy Star is a certification program from the U.S. Environmental Protection Agency that EPB simply administers independent of the EPB Zero Energy Resource Guide. Energy Star has rigorous energy efficiency requirements to meet that are not part of this guide. The EPB Zero Energy Resource Guide is simply a list of recommendations based on cost-effective best practices for saving energy here in our community, and not part of any certification program.

Our current commercial energy rates can be found here. The current Total Monthly Fuel Cost Adjustment used to help determine your energy bills this month can be found by clicking here

Smart Build is a certification program that includes some communications standards in addition to added energy efficiency measures. Its requirements are significantly lower than Energy Star, DOE Zero Energy Ready Home, or EPA Indoor Air Plus certification. EPB’s Zero Energy Resource Guide simply provides recommendations for building a super-efficient, healthy home. It is not part of a certification program.

If you're planning a project that involves digging in your yard in Tennessee or Georgia, call your state's One Call System first to make sure that there are no buried power lines, gas lines, water lines or phone lines. It's a call that could help you avoid putting yourself and your family in danger, breaking the law and damaging lines. In Tennessee, call 1-800-351-1111. In Georgia, call 1-800-282-7411.

For your convenience, we offer several Pay Stations at various locations within our service area that accept payment by cash, check, credit or debit card. You can also make payments at one of our three convenient locations:

  • EPB Main Office 10 West M.L. King Blvd. - Convenient curbside EZ-Pay Kiosk on the Market Street side (across from Miller Park) available 24/7
  • EPB Brainerd Branch 830 Eastgate Loop - Temporarily drive through only. Monday - Friday Drive-thru hours: 7:30 a.m. – 6 p.m. Saturday 9 a.m. – 1 p.m.
  • EPB Hixson Branch 2124 North Point Blvd. - Temporarily drive through only. Monday - Friday Drive-thru hours: 7:30 a.m. – 6 p.m. Saturday 9 a.m. – 1 p.m.

Find the location nearest you.

Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months.  Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.

For other questions, get in touch with us

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