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What if the Roku I purchased through EPB for my Managed Streaming TV for Business service breaks, stops working or appears defective?

Try the steps below to resolve your issue.

Roku carries a warranty on their products. If you feel your devices are defective, you will need to submit a warranty claim to Roku. We’ve made it easy to submit a warranty claim on your Roku device with these step-by-step instructions. EPB does not carry a warranty on Roku devices and is unable to process claims or returns.

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Related FAQs

Roku carries a warranty on their products. If you feel your devices are defective, you will need to submit a warranty claim to Roku. We’ve made it easy to submit a warranty claim on your Roku device with these step-by-step instructions. EPB does not carry a warranty on Roku devices and is unable to process claims or returns.

Yes. We have Public Viewing packages built for businesses like bars and restaurants that want to entertain customers. To learn more schedule your free business technology assessment or call 423-648-1500.

Choose from a range of TV packages – including Public and Private viewing, Bulk, Hospitality, Stingray Music – with your customers’ favorite channels.

To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes. We have Bulk TV Solutions for apartment and condo complexes that want to include a TV package as part of a tenant’s lease.

To learn more, schedule your free business technology assessment, or call 423-648-1500.

Unfortunately no. Set top boxes with a DVR must be wired directly to your television.

Yes. We offer Stingray, a stand-alone music package with a wealth of channels to provide a variety of genres in customer and employee areas.

To learn more schedule your free business technology assessment or call 423-648-1500.

Yes. We offer a complete solution for hotels and hospitals that want to provide TV service to guests and patients.

To learn more schedule your free technology assessment, call 423-648-1500.

For other questions, get in touch with us

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