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I need a WiFi router than can handle the Gig.

Try the steps below to resolve your issue.

For the Gig, we suggest a WiFi router that says it's "Gig-capable, such as a dual band “802.11ac” router. In fact, an 802.11ac router is best for maximum performance at any speed – especially in larger homes with multiple internet devices and users. Avoid any products that say "modem" or "cable modem" as these products will not work with fiber optics technology.

EPB Smart Network service includes the right router professionally installed, network setup optimized for maximum WiFi performance and anytime expert support for just $9.99 (plus tax) per month.

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If you would like to view our step-by-step instructional video, please visit https://epb.com/my-epb/anti-virus and call us anytime at 423-648-1372 if you need assistance.

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

IMAP (Incoming Mail): Server: mail.epbfi.com, SSL: Yes, Port: 993. SMTP (Outgoing Mail): Server: smtp.epbfi.com, SSL: Yes, Port: 465.

There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.

These are two different frequencies you can set your router to deliver. The 2.4 GHz frequency has a longer range, which means it will project your WiFi signal further away from the router - even through barriers like walls. The 5 GHz transmits a shorter signal, but at a faster speed. A "mesh network" combines the two frequencies for an optimized experience on most devices.

And, EPB Fiber Optics’ Smart Network whole-home WiFi solution makes creating and maintaining a WiFi network easy. For just $9.99 a month (plus tax) you’ll receive the right router and equipment, professional network set up to make the most of your EPB internet connection, plus expert support available 24/7/365. Technicians are available to come out to your home anytime to help maintain your network, including equipment upgrades, as needed.

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Yes, McAfee LiveSafe is included with our internet products at no additional charge. McAfee is a user-friendly, award-winning antivirus program that comes with many benefits, like secure cloud storage, parental controls, and True Key by Intel Security, and more. We believe this software will help give our customers a safer, more secure online experience.

Download McAfee LiveSafe.

With EPB, upload and download speeds are symmetrical, or the same. So, if you have The Gig, you get up to 1,000 megabits both up and down.

For other questions, get in touch with us

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