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Are there alternatives to security deposits?

Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months.  Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.

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Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months.  Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.

We review contractors who provide top-quality services and have the required certifications and licenses. We also hire a third-party inspection service to assess the renovations after they are complete. Another factor we take into consideration when selecting services is how their availability fits in with your timeline and the outlined schedule.

It helps you view and manage your home’s energy and fiber usage in real-time when on the go. The app gives you control and the accessibility to manage your billing and payment preferences, monitor energy usage, receive important updates, report and track outage restoration progress, make payments and more—all from your mobile devices. Download the MyEPB app now.

Attic and wall insulation qualify for EPB and TVA EnergyRight® Home Energy Rebates of up to $500 per home.

Here’s how it works for current Solar Share participants: Each solar panel within the array is estimated to produce approximately 37 kWh per month, but this amount can be higher or lower based on time of year and weather. Determine the percentage of your home's energy use you want to receive as a solar credit and multiply that by your average monthly energy use. For example, if you want 25% of your home's power use to be solar, and your average use is 1,600 kWh per month, you would license 11 panels (1600 x .25 = 400/37 = 10.8).

EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.

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The following structures are not eligible:

    • Apartment
    • Condo, townhome or multi-family dwelling of three or more units
    • Unoccupied buildings
    • Manufactured home built prior to 1976
    • Manufactured home not on a permanent foundation
    • New home with less than one year of service with EPB
    • Business or commercial property

There are some recommendations in the EPB Zero Energy Resource Guide that are similar to the more comprehensive DOE Zero Energy Ready Home and EPA Indoor airPlus certification standards. However, EPB’s recommendations are not intended to meet the requirements of any certification program. They are simply cost-effective tips for building homes with increased energy efficiency and air quality based on best practices here in our community.

For other questions, get in touch with us

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