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How do I setup my own Wi-Fi network

Try the steps below to resolve your issue.

Setting up a home Wi-Fi network is the perfect way to share the internet throughout your home on various connected devices, and it’s as easy as purchasing a wireless router.

For our 300 Mbps Internet service, we recommend an “80.11n dual band” router. These routers allow access to connections from 2.4Ghz up to 5Ghz and range in price from $80 to $100 at most electronics retailers.

For our Gig customers, we highly recommend a Wi-Fi 6 “802.11ax” router. This is the next generation in Wi-Fi technology capable of delivering gig speeds and handling the growing number of devices in your home. They range in price from $120 to over $450. Our EPB Tech Pros are always available to provide helpful guidance during your search.

Plug the wireless router into the indoor modem box EPB-installed Ethernet wall outlet using a Cat5 Ethernet cable (included with the router) and then simply follow the instructions provided by the router manufacturer on setting up your own home WiFi network.

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Related FAQs

Setting up a home Wi-Fi network is the perfect way to share the internet throughout your home on various connected devices, and it’s as easy as purchasing a wireless router.

For our 300 Mbps Internet service, we recommend an “80.11n dual band” router. These routers allow access to connections from 2.4Ghz up to 5Ghz and range in price from $80 to $100 at most electronics retailers.

For our Gig customers, we highly recommend a Wi-Fi 6 “802.11ax” router. This is the next generation in Wi-Fi technology capable of delivering gig speeds and handling the growing number of devices in your home. They range in price from $120 to over $450. Our EPB Tech Pros are always available to provide helpful guidance during your search.

Plug the wireless router into the indoor modem box EPB-installed Ethernet wall outlet using a Cat5 Ethernet cable (included with the router) and then simply follow the instructions provided by the router manufacturer on setting up your own home WiFi network.

It depends. Like all technology, wireless routers are continually improved and updated so performance could be based on the age and type of router. We recommend that you check your wireless router with a “speed test” to ensure you are receiving the best performance from your new speed, and upgrade your router if necessary.

For more information, watch this helpful Tech Tip video.

There are many reasons why you may not be achieving Gigabit speeds. Let's start by pointing out that the best way to get the maximum internet speed is to connect your computer directly to the EPB Fiber Optics jack using a Cat 5e ethernet wire. Keep in mind that advertised speeds can rarely be achieved on WiFi because the signal strength diluted over a wireless network. If you're using a WiFi router, there are several factors that can affect your performance. The age and type of wireless router, as well as its placement in your home are determining factors of speed and performance. And, like all technology, wireless routers are continually improved and updated for better performance. If you're using older equipment that wasn't made to handle such speeds, we recommend that you upgrade your router and computer if necessary.

For more information, watch this helpful Tech Tip video. If you're still having trouble, give us a call anytime at 423-648-1372.

We're using the internet more than ever before. In fact, the average household already has more than twenty connected devices, and some experts project that number will triple in the next few years. Gaming consoles, smartphones, tablets, PC’s, thermostats, doorbells, security cameras, smart TV’s, streaming media devices (Amazon Fire Stick TV, Apple TV, etc) and many, many more devices are becoming part of our everyday lives. And, with the whole family using your home's internet at the same time, the more bandwidth (speed) you have the more you can do, without lagging or buffering.

Order or upgrade to the Gig today

Minimum equipment requirements include: Processor - Intel i5 3.2GHz or higher and AMD FX-8120 or higher, Memory - 8GB or higher, Operating System (OS) - Windows 8.1 or Apple Mac OSX 10.8 or higher, PCIx Hard Drive with Sequential Read/Write over 1.25 GigaBytes per second.

Yes! In fact, for just $10 more a month than our 300 Mbps internet, the Gig is powerful enough to support all of your family’s devices with no buffering or lag times – even when all of them are running simultaneously.

Order or upgrade to the Gig now.

We suggest you do, in order to get the most from your Fi-Speed Internet service. More people are using their WiFi network to access video content like app-based EPB Fi TV, Hulu, Amazon Prime, Netflix and more. Plus, internet-connected devices like security cameras, gaming consoles, smart locks, baby monitors, smart thermostats, smart appliances and more – running all at the same time – can create additional drag on WiFi networks. Studies suggest that households will soon average about 30 connected devices. So to help you make the most of your EPB Fiber Optics internet, in-home WiFi network set up, maintenance and support provided by EPB Smart Network is more important than ever.

Learn more.

For other questions, get in touch with us

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