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How fast is The Gig?

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More than ten times faster than the national average for broadband and more than three times our starting speed for just $10 more per month. To give you an example of this speed, you can download a two-hour movie in about 35 seconds. This speed ensures flawless streaming, no-lag gaming, and super fast downloading and uploading on multiple devices at the same time.

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Related FAQs

If you would like to view our step-by-step instructional video, please visit https://epb.com/my-epb/anti-virus and call us anytime at 423-648-1372 if you need assistance.

Yes, McAfee LiveSafe is included with our internet products at no additional charge. McAfee is a user-friendly, award-winning antivirus program that comes with many benefits, like secure cloud storage, parental controls, and True Key by Intel Security, and more. We believe this software will help give our customers a safer, more secure online experience.

Download McAfee LiveSafe.

Yes. McAfee LiveSafe works on almost all modern devices.

Download McAfee LiveSafe.

EPB email accounts allow storage of up to 10 gigabytes free.

More than ten times faster than the national average for broadband and more than three times our starting speed for just $10 more per month. To give you an example of this speed, you can download a two-hour movie in about 35 seconds. This speed ensures flawless streaming, no-lag gaming, and super fast downloading and uploading on multiple devices at the same time.

Learn more.

It depends. Like all technology, wireless routers are continually improved and updated so performance could be based on the age and type of router. We recommend that you check your wireless router with a “speed test” to ensure you are receiving the best performance from your new speed, and upgrade your router if necessary.

For more information, watch this helpful Tech Tip video.

There are many reasons why you may not be achieving Gigabit speeds. Let's start by pointing out that the best way to get the maximum internet speed is to connect your computer directly to the EPB Fiber Optics jack using a Cat 5e ethernet wire. Keep in mind that advertised speeds can rarely be achieved on WiFi because the signal strength diluted over a wireless network. If you're using a WiFi router, there are several factors that can affect your performance. The age and type of wireless router, as well as its placement in your home are determining factors of speed and performance. And, like all technology, wireless routers are continually improved and updated for better performance. If you're using older equipment that wasn't made to handle such speeds, we recommend that you upgrade your router and computer if necessary.

For more information, watch this helpful Tech Tip video. If you're still having trouble, give us a call anytime at 423-648-1372.

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