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What are the benefits of having Smart Net Plus?

Smart Net Plus answers our customers' need for a cutting-edge Wi-Fi solution that's professionally installed and optimized to deliver whole home coverage with a high degree of cybersecurity (including automatic security updates to help block the latest cyberthreats).

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We suggest you do, in order to get the most from your Fi-Speed Internet service. More people are using their Wi-Fi network to access video content like app-based EPB Fi TV, Hulu, Amazon Prime, Netflix and more. Plus, internet-connected devices like security cameras, gaming consoles, smart locks, baby monitors, smart thermostats, smart appliances and more – running all at the same time – can create additional drag on Wi-Fi networks. Studies suggest that households will soon average about 30 connected devices. So to help you make the most of your EPB Fiber Optics internet, in-home Wi-Fi network set up, maintenance and support provided by EPB Smart Net Plus is more important than ever.

Learn more.

There are many factors that can affect your home's Wi-Fi performance. If you're setting up your own Wi-Fi network, we offer tips for setting up and optimizing a Wi-Fi network and this helpful video.

We also offer EPB Smart Network that includes the right equipment, professional installation and anytime support to optimize your home's Wi-Fi network for you. For just $9.99 a month you get:

  • A Gig-speed router (extremely important for the best Wi-Fi performance).
  • Professional router installation and home Wi-Fi network setup.
  • Configuration for optimal wireless coverage to deliver the most bandwidth throughout your home.
  • Expert set up of all your wireless devices.
  • Return visits at no extra charge to set up other internet connected devices as you purchase them.
  • No cost tech support whenever you need it – 24/7/365.

Order Smart Network now.

Smart Net Plus will support speeds of up to 2.5 Gigs to the router connected to your Ethernet port. However, your Wi-Fi speed is always a little bit slower than hard-wired speed. While your internet connection is providing top speeds to your home, it’s important to remember that each of your devices has different capabilities. The age and model of your device may limit the speed to a lower number than your home receives. For example, an iPhone 8 can only download at 867 Mbps in perfect conditions, an iPhone 7 at 450 Mbps and an iPhone 6 at 300 Mbps — these speeds cannot increase past these maximums no matter how fast your internet is.

Smart Net Plus recognizes your device type, model and version, where you are using it and how many other devices are being actively used so it can optimize your bandwidth to provide the best performance for each device.

Smart Net Plus delivers the fastest Wi-Fi speeds available on the market today.

No, Smart Net Plus is included at no additional charge with Gig2.5 to ensure you receive the best possible performance from your internet speeds. If you would like to opt out, we will be happy to provide the recommended specs for router models that can support Gig2.5 internet.

Smart Net Plus answers our customers' need for a cutting-edge Wi-Fi solution that's professionally installed and optimized to deliver whole home coverage with a high degree of cybersecurity (including automatic security updates to help block the latest cyberthreats).

It depends. Like all technology, wireless routers are continually improved and updated so performance could be based on the age and type of router. We recommend that you check your wireless router with a “speed test” to ensure you are receiving the best performance from your new speed, and upgrade your router if necessary.

For more information, watch this helpful Tech Tip video.

There are many reasons why you may not be achieving Gigabit speeds. Let's start by pointing out that the best way to get the maximum internet speed is to connect your computer directly to the EPB Fiber Optics jack using a Cat 5e ethernet wire. Keep in mind that advertised speeds can rarely be achieved on WiFi because the signal strength diluted over a wireless network. If you're using a WiFi router, there are several factors that can affect your performance. The age and type of wireless router, as well as its placement in your home are determining factors of speed and performance. And, like all technology, wireless routers are continually improved and updated for better performance. If you're using older equipment that wasn't made to handle such speeds, we recommend that you upgrade your router and computer if necessary.

For more information, watch this helpful Tech Tip video. If you're still having trouble, give us a call anytime at 423-648-1372.

For other questions, get in touch with us

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