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Support

How can we help you today?

How do I find a Smart Build home?

Try the steps below to resolve your issue.

Ask your builder if they are a Smart Build participant. If not, they can join the Smart Build program by calling 423-648-SMRT to speak with a Smart Build consultant.

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Related FAQs

Just call us at 423-648-1372 anytime day or night for billing assistance.

Ask your builder if they are a Smart Build participant. If not, they can join the Smart Build program by calling 423-648-SMRT to speak with a Smart Build consultant.

Part of our Smart Grid system, digital smart meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.

Download the myEPB app

Thousands of computers, sensors and switches capture and deliver information about power delivery over an 8,000-mile fiber optic network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.

Learn more about the Smart Grid.

A free in-home evaluation performed by us. We inspect and report on ten different categories of energy efficiency. We then provide customers with a prioritized list of energy upgrades and a link to a list of approved vendors that participate in the EPB & TVA Quality Contractor Network.

Schedule your free Home Energy Checkup here or call 423-648-1372.

Yes. Low-watt LED light bulbs use 75% less energy than standard incandescent light bulbs and last up to ten times longer. Installing them in just five of your most frequently used light fixtures can save over $65 a year in energy costs. And, turning off all unnecessary lights saves even more.

For other questions, get in touch with us

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