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What types of real-life Wi-Fi speeds can I expect if I have the Gig and EPB Smart Net Plus?

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Smart Net Plus will support speeds of up to 2.5 Gigs to the router connected to your Ethernet port. However, your Wi-Fi speed is always a little bit slower than hard-wired speed. While your internet connection is providing top speeds to your home, it’s important to remember that each of your devices has different capabilities. The age and model of your device may limit the speed to a lower number than your home receives. For example, an iPhone 8 can only download at 867 Mbps in perfect conditions, an iPhone 7 at 450 Mbps and an iPhone 6 at 300 Mbps — these speeds cannot increase past these maximums no matter how fast your internet is.

Smart Net Plus recognizes your device type, model and version, where you are using it and how many other devices are being actively used so it can optimize your bandwidth to provide the best performance for each device.

Smart Net Plus delivers the fastest Wi-Fi speeds available on the market today.

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Related FAQs

Smart Net Plus will support speeds of up to 2.5 Gigs to the router connected to your Ethernet port. However, your Wi-Fi speed is always a little bit slower than hard-wired speed. While your internet connection is providing top speeds to your home, it’s important to remember that each of your devices has different capabilities. The age and model of your device may limit the speed to a lower number than your home receives. For example, an iPhone 8 can only download at 867 Mbps in perfect conditions, an iPhone 7 at 450 Mbps and an iPhone 6 at 300 Mbps — these speeds cannot increase past these maximums no matter how fast your internet is.

Smart Net Plus recognizes your device type, model and version, where you are using it and how many other devices are being actively used so it can optimize your bandwidth to provide the best performance for each device.

Smart Net Plus delivers the fastest Wi-Fi speeds available on the market today.

It depends. Like all technology, wireless routers are continually improved and updated so performance could be based on the age and type of router. We recommend that you check your wireless router with a “speed test” to ensure you are receiving the best performance from your new speed, and upgrade your router if necessary.

For more information, watch this helpful Tech Tip video.

There are many reasons why you may not be achieving Gigabit speeds. Let's start by pointing out that the best way to get the maximum internet speed is to connect your computer directly to the EPB Fiber Optics jack using a Cat 5e ethernet wire. Keep in mind that advertised speeds can rarely be achieved on WiFi because the signal strength diluted over a wireless network. If you're using a WiFi router, there are several factors that can affect your performance. The age and type of wireless router, as well as its placement in your home are determining factors of speed and performance. And, like all technology, wireless routers are continually improved and updated for better performance. If you're using older equipment that wasn't made to handle such speeds, we recommend that you upgrade your router and computer if necessary.

For more information, watch this helpful Tech Tip video. If you're still having trouble, give us a call anytime at 423-648-1372.

We're using the internet more than ever before. In fact, the average household already has more than twenty connected devices, and some experts project that number will triple in the next few years. Gaming consoles, smartphones, tablets, PC’s, thermostats, doorbells, security cameras, smart TV’s, streaming media devices (Amazon Fire Stick TV, Apple TV, etc) and many, many more devices are becoming part of our everyday lives. And, with the whole family using your home's internet at the same time, the more bandwidth (speed) you have the more you can do, without lagging or buffering.

Order or upgrade to the Gig today

Minimum equipment requirements include: Processor - Intel i5 3.2GHz or higher and AMD FX-8120 or higher, Memory - 8GB or higher, Operating System (OS) - Windows 8.1 or Apple Mac OSX 10.8 or higher, PCIx Hard Drive with Sequential Read/Write over 1.25 GigaBytes per second.

Yes! In fact, for just $10 more a month than our 300 Mbps internet, the Gig is powerful enough to support all of your family’s devices with no buffering or lag times – even when all of them are running simultaneously.

Order or upgrade to the Gig now.

We suggest you do, in order to get the most from your Fi-Speed Internet service. More people are using their Wi-Fi network to access video content like app-based EPB Fi TV, Hulu, Amazon Prime, Netflix and more. Plus, internet-connected devices like security cameras, gaming consoles, smart locks, baby monitors, smart thermostats, smart appliances and more – running all at the same time – can create additional drag on Wi-Fi networks. Studies suggest that households will soon average about 30 connected devices. So to help you make the most of your EPB Fiber Optics internet, in-home Wi-Fi network set up, maintenance and support provided by EPB Smart Net Plus is more important than ever.

Learn more.

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