No. Energy Star is a certification program from the U.S. Environmental Protection Agency that EPB simply administers independent of the EPB Zero Energy Resource Guide. Energy Star has rigorous energy efficiency requirements to meet that are not part of this guide. The EPB Zero Energy Resource Guide is simply a list of recommendations based on cost-effective best practices for saving energy here in our community, and not part of any certification program.
No. Your electricity cost is determined by your home or business’ power meter reading each month. If no power is being delivered to your address, like during an outage, your meter automatically stops until power is restored. When your meter isn’t running, there is no power use to bill during that period of time.
As part of EPB's Automated Grid, electric meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.
For those who own rental property, we offer a landlord agreement to keep power on in rental spaces between the time tenants move out and new tenants arrive. The agreement protects the rental property owner from disconnect and reconnect fees. When a tenant discontinues service, EPB automatically switches billing into the property owner's name unless a tenant is disconnected for non-payment of their bill, in which case the next tenant should be advised to contact EPB to have the electric power service switched to their name.
For more information or to sign up for this service, please email or call (423) 648-1372 to speak with a customer service representative.
Your security deposit – plus interest – may be refunded upon your request after 12 months of continuous service and a good payment record on residential accounts. If you disconnect your service before your deposit is refunded, the full amount of the deposit and any accrued interest will be applied toward your final bill. Any amount remaining will be refunded to you.
No. Energy Star is a certification program from the U.S. Environmental Protection Agency that EPB simply administers independent of the EPB Zero Energy Resource Guide. Energy Star has rigorous energy efficiency requirements to meet that are not part of this guide. The EPB Zero Energy Resource Guide is simply a list of recommendations based on cost-effective best practices for saving energy here in our community, and not part of any certification program.
When storms damage our energy system, the EPB Smart Grid attempts to reroute power to affect fewer people. While it may not look like it makes sense, sometimes damage affects extremely specific areas and it’s not always obvious why the outage is occurring just from looking at the scene.
You can view local maps that are automatically updated in real-time and show you where the outages have occurred, how many households are affected and which areas are being restored, get restoration estimates or updates and monitor repair progress here on our website or by downloading the free MyEPB app to set outage alerts, report outages and view outage maps on the App Store or Google Play.
Unfortunately, lightning can sometimes strike and cause a surge that damages electrical systems. While we are unable to provide compensation for this type of event, we can help you find a surge protector that will keep your devices as safe as possible. Set up a 30-minute phone call with an EPB Energy Pro℠ for free, unbiased expert advice about surge protection, or watch this video to learn more.
