No. Energy Star is a certification program from the U.S. Environmental Protection Agency that EPB simply administers independent of the EPB Zero Energy Resource Guide. Energy Star has rigorous energy efficiency requirements to meet that are not part of this guide. The EPB Zero Energy Resource Guide is simply a list of recommendations based on cost-effective best practices for saving energy here in our community, and not part of any certification program.
No. Energy Star is a certification program from the U.S. Environmental Protection Agency that EPB simply administers independent of the EPB Zero Energy Resource Guide. Energy Star has rigorous energy efficiency requirements to meet that are not part of this guide. The EPB Zero Energy Resource Guide is simply a list of recommendations based on cost-effective best practices for saving energy here in our community, and not part of any certification program.
Since every EPB Electric Power customer account uses power before the first bill is received, we require an initial deposit of $200.00 to cover the cost of this power. However, all new applicants for service undergo a review of their credit history and those with a satisfactory credit rating may have the deposit waived or billed on the first month's bill. Customers with less than satisfactory credit will be required to pay a deposit in advance. Deposits may be paid using Visa, MasterCard, Discover Card, debit card or cash in person at one of our three convenient locations and must be paid before electric service can be connected.
If a check or any other payment is returned by your financial institution, we will charge a $30.00 fee for processing the returned payment and require repayment with cash, cashier’s check or money order. Any account with two or more returned payments in a 12-month period will be designated as a “cash only” account. All future payments will need to be made with cash, cashier’s check, money order, Visa, MasterCard or Discover.
EPB’s cost-effective recommendations include building materials such as advanced framing materials, certain doors & windows, and air filtration systems. The Guide also includes specific HVAC system recommendations, appliance specifications, lighting and air quality measures. Other tips address renewable energy readiness, including EV charging outlets and solar energy analysis and support. An EPB Energy Pro will be happy to answer any questions. You can schedule a free Energy Pro consultation by visiting epb.com/energypros or calling 423-648-1372.
When storms damage our energy system, the EPB Smart Grid attempts to reroute power to affect fewer people. While it may not look like it makes sense, sometimes damage affects extremely specific areas and it’s not always obvious why the outage is occurring just from looking at the scene.
You can view local maps that are automatically updated in real-time and show you where the outages have occurred, how many households are affected and which areas are being restored, get restoration estimates or updates and monitor repair progress here on our website or by downloading the free MyEPB app to set outage alerts, report outages and view outage maps on the App Store or Google Play.
As part of EPB's Automated Grid, electric meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.
