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How can I access the FCC broadband labels from EPB?

EPB Broadband Labels are visible on epb.com where internet speeds and prices are found. Customers may also call to request them directly from EPB customer service representatives.

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Related FAQs

Yes. Sync locations with either Point-to-Point (E-Line) or Point-to-Multipoint (E-Tree) connectivity across a secured metro-area network with end-to-end service-level agreements with 99.999% port availability. To learn more schedule your free business technology assessment or call 423-648-1500.

No. EPB technicians are only currently only licensed for TN installations.

Yes. EPB will be happy to set up any new devices for you at no additional charge. In most instances, one of our highly trained technical support individuals can walk a customer through the steps over the phone. However, we would be happy to send someone to your business to assist.

EPB Broadband Labels are visible on epb.com where internet speeds and prices are found. Customers may also call to request them directly from EPB customer service representatives.

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

Yes, if you applied online at AffordableConnectivity.gov or by mail and have been approved, forward your National Verifier application ID to EPB Customer Service. EPB representatives will add this discount to your account and email you when completed. If you are already approved for Lifeline, there is no need to re-apply for ACP. You’re automatically eligible. Let us know you already have Lifeline, we’ll verify it and apply your ACP benefit.

No. You must have EPB Fi-Speed Internet for Business to be eligible for Smart Net Plus for Business Wi-Fi service. Smart Net Plus for Business Wi-Fi can be added to your EPB business internet for a separate cost of $25 more per month.

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