Main Content
3x4-support-cover.jpg
Support

How can we help you today?

What happens if I move while receiving the Affordable Connectivity Program benefit?

If you move while receiving the ACP benefit, you should contact the National Verifier at 877-384-2575 after you move to verify ACP eligibility at your new address. After the National Verifier has reverified your benefit, you should visit EPB.com or text or call EPB at 423-648-1372 to check service availability at your new address.

Was this information useful?

Related FAQs

Go under their device’s settings, find the name of your Wi-Fi network and log in with your network’s password.

Yes, there will be a charge of $100 for each router/extender you do not return.

You can return your equipment at EPB’s Hixson or East Brainerd locations.

If you move while receiving the ACP benefit, you should contact the National Verifier at 877-384-2575 after you move to verify ACP eligibility at your new address. After the National Verifier has reverified your benefit, you should visit EPB.com or text or call EPB at 423-648-1372 to check service availability at your new address.

It depends. Like all technology, wireless routers are continually improved and updated so performance could be based on the age and type of router. We recommend that you check your wireless router with a “speed test” to ensure you are receiving the best performance from your new speed, and upgrade your router if necessary.

For more information, watch this helpful Tech Tip video.

There are many reasons why you may not be achieving Gigabit speeds. Let's start by pointing out that the best way to get the maximum internet speed is to connect your computer directly to the EPB Fiber Optics jack using a Cat 5e ethernet wire. Keep in mind that advertised speeds can rarely be achieved on WiFi because the signal strength diluted over a wireless network. If you're using a WiFi router, there are several factors that can affect your performance. The age and type of wireless router, as well as its placement in your home are determining factors of speed and performance. And, like all technology, wireless routers are continually improved and updated for better performance. If you're using older equipment that wasn't made to handle such speeds, we recommend that you upgrade your router and computer if necessary.

For more information, watch this helpful Tech Tip video. If you're still having trouble, give us a call anytime at 423-648-1372.

We're using the internet more than ever before. In fact, the average household already has more than twenty connected devices, and some experts project that number will triple in the next few years. Gaming consoles, smartphones, tablets, PC’s, thermostats, doorbells, security cameras, smart TV’s, streaming media devices (Amazon Fire Stick TV, Apple TV, etc) and many, many more devices are becoming part of our everyday lives. And, with the whole family using your home's internet at the same time, the more bandwidth (speed) you have the more you can do, without lagging or buffering.

Order or upgrade to the Gig today

For other questions, get in touch with us

LOADING