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What are FCC broadband labels, and why were they introduced?

FCC broadband labels are standardized labels that provide consumers with clear and transparent information about broadband service plans. They were introduced to empower consumers to make informed decisions about their internet service by ensuring they have easy access to essential plan details.

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Related FAQs

Yes, if you upgrade your EPB internet service, your ACP benefit will remain on your account.

The labels include key details such as download and upload speeds, latency, monthly service fees, data allowances, additional fees, and technical support information.

FCC broadband labels are standardized labels that provide consumers with clear and transparent information about broadband service plans. They were introduced to empower consumers to make informed decisions about their internet service by ensuring they have easy access to essential plan details.

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

Yes, if you applied online at AffordableConnectivity.gov or by mail and have been approved, forward your National Verifier application ID to EPB Customer Service. EPB representatives will add this discount to your account and email you when completed. If you are already approved for Lifeline, there is no need to re-apply for ACP. You’re automatically eligible. Let us know you already have Lifeline, we’ll verify it and apply your ACP benefit.

No. You must have EPB Fi-Speed Internet for Business to be eligible for Smart Net Plus for Business Wi-Fi service. Smart Net Plus for Business Wi-Fi can be added to your EPB business internet for a separate cost of $25 more per month.

Yes, there will be a charge of $100 for each router/extender you do not return.

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