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Do I need to contact EPB after my Affordable Connectivity Program application is approved?

Yes, if you applied online at AffordableConnectivity.gov or by mail and have been approved, forward your National Verifier application ID to EPB Customer Service. EPB representatives will add this discount to your account and email you when completed. If you are already approved for Lifeline, there is no need to re-apply for ACP. You’re automatically eligible. Let us know you already have Lifeline, we’ll verify it and apply your ACP benefit.

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Related FAQs

If your router was provided by EPB Fiber Optics through Smart Network, it should perform well at these speeds. If for any reason it does not, please let us know. If you purchased a wireless router on your own, a quick Google search of the make and model number (indicated on your router) will determine if its frequency matches “802.11n” or “802.11ac”.

For more information, watch this helpful Tech Tip video. If you're still having trouble, give us a call anytime at 423-648-1372.

EPB email accounts allow storage of up to 10 gigabytes free.

Since the parental controls are specific to individual devices, the limitations will work no matter what browser or application is on the device. In short, parental controls will still work when the device is in incognito mode.

Yes, pods use an average of 10W, with a low of 4.5W on standby and a maximum of 15W. For reference, 10W is less than most incandescent light bulbs, and equal to the usage of the most energy efficient LED light bulbs.

Yes, if you applied online at AffordableConnectivity.gov or by mail and have been approved, forward your National Verifier application ID to EPB Customer Service. EPB representatives will add this discount to your account and email you when completed. If you are already approved for Lifeline, there is no need to re-apply for ACP. You’re automatically eligible. Let us know you already have Lifeline, we’ll verify it and apply your ACP benefit.

More and more customers want truly world-class broadband at an unbeatable value. Gig2.5 also future-proofs subscribers as they add more connected devices and run more broadband intensive applications simultaneously.

It depends. Like all technology, wireless routers are continually improved and updated so performance could be based on the age and type of router. We recommend that you check your wireless router with a “speed test” to ensure you are receiving the best performance from your new speed, and upgrade your router if necessary.

For more information, watch this helpful Tech Tip video.

For other questions, get in touch with us

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