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How can we help you today?

What is the charge for going over my data limit?

With EPB Fiber Optics, there are no data limits. Use all of the data you want at no additional charge.

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Related FAQs

Most internet services offer a higher download speed than upload speed, meaning you may experience fast internet when doing things such as surfing the web or streaming but may lag and have poor quality when doing an activity like having a video meeting or posting online. EPB's fiber optics offers equal download and upload speeds to assure that no matter what you're doing, your internet is fast and reliable.

Yes, if you applied online at AffordableConnectivity.gov or by mail and have been approved, forward your National Verifier application ID to EPB Customer Service. EPB representatives will add this discount to your account and email you when completed. If you are already approved for Lifeline, there is no need to re-apply for ACP. You’re automatically eligible. Let us know you already have Lifeline, we’ll verify it and apply your ACP benefit.

By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.

To start receiving detailed bills, please call us at 423-648-1372.

Yes. We maintain street lights for some of the municipalities we serve. Reporting broken street lights not only helps us perform this duty more efficiently, it also helps maintain safer streets in our community. To report a broken street light, contact us by online chat, email or phone anytime day or night.

With EPB Fiber Optics, there are no data limits. Use all of the data you want at no additional charge.

There is the possibility that additional funding will be approved by congress, but the FCC is not yet sure of the outcome of the bill.

No. EPB Hosted Camera does not alert 911 if there is an incidence. However, you can set up alerts to alert you if there is activity or the camera senses motion.

For other questions, get in touch with us

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