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What is a bill threshold alert?

A notification you receive via the myEPB app when the total charges for your current bill have exceeded a dollar amount that you specify within your app settings.

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Related FAQs

Yes. Just text or call EPB at 423-648-1372 to reschedule your EPB Quality Assurance Checkup at your convenience.

Yes, with help from an EPB Energy Pro who will inspect your home and work with you to identify the improvements that will benefit you and your family or housemates most.

A notification you receive via the myEPB app when the total charges for your current bill have exceeded a dollar amount that you specify within your app settings.

There’s no catch — Home Uplift provides up to $10,000 per household in FREE energy upgrades that help improve energy efficiency in our community.

Your income and home must match certain qualifications to benefit from this program, as we are trying to help customers in situations where energy-saving updates are out of reach for their budget. To prove your eligibility, you will need to apply here and provide the requested documentation. There are also certain legal requirements your home must meet to qualify, so an EPB Energy Pro will need to stop by your home to perform an inspection and confirm eligibility. We also may ask you to fill out optional surveys about your experience with Home Uplift.

Unfortunately, TVA no longer offers rebates for replacement Water Heaters. However, our EPB Energy Pros will be glad to help you find the right energy-efficient water heater for your home.

We highly recommend starting the process with a free EPB Energy Pros℠ Home Energy Checkup to understand which improvements will give you the greatest energy savings. Once you’ve identified a qualifying home energy improvement project, you’ll choose an approved contractor from the EPB & TVA Quality Contractor Network. Only contractors in this network are approved to help you claim rebates. After your contractor completes your project, you will receive an email from MyTVA@MyTVA.com with instructions on how to receive your rebate. You will also be given the option to schedule a FREE EPB Energy Pros℠ Quality Assurance Checkup where we will ensure your contractor’s work meets specifications to help you achieve maximum energy savings.

Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months.  Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.

For other questions, get in touch with us

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