We’re committed to making our services and processes easy to use and understand. Refer to the resources below for more information.
Log in to MyEPB for account info and more
Log in to your MyEPB secure online portal to manage accounts, see usage, pay bills and more
Go to myEPBLevelized Billing gives you the ability to predict your bill each month. If you've been our customer at your current location for at least a year, we can calculate your monthly bill based on a "rolling average" of your power usage over the last 12 months. That means your bill won't fluctuate very much month to month – and you won’t have to settle up any difference at the end of the year.
To sign up for Levelized Billing, please call us at 423-648-1372.
Our Third-Party Notification program helps you avoid service disconnections by having another person, such as a friend or family member, receive copies of bills and other important notices such as disconnect notices.
To designate a person for this notification, please call us at 423-648-1372.
A Telecommunications Device is available for the Deaf (TTD) and TeleType (TTY) service is available for the hearing-impaired. The hearing impaired can also call 423-648-1372 for assistance.
You can visit us at one of three convenient locations:
10 West M.L. King Blvd.
No contact, curbside payment machine on the Market Street side (across from Miller Park) available 24/7. Indoor payment machines available in lobby Monday-Friday, 8:00 a.m. - 5:00 p.m. Enter through the Broad Street entrance.
The EPB East Brainerd Service Center is located at 830 Eastgate Loop. This location offers 24/7 indoor and drive-thru payment machines, equipment returns, and in-person assistance Monday through Friday from 8:30 a.m. to 5:30 p.m.
The EPB Hixson Service Center is located at 2124 Northpoint Boulevard. This location offers 24/7 indoor and drive-thru payment machines, equipment returns, and in-person assistance Monday through Friday from 8:30 a.m. to 5:30 p.m.
Our Mission is to enhance the quality of life in our community by providing energy, communications and related services reliably, efficiently, and courteously at the best possible value.
Founded with the mission to “enhance quality of life for our customers and support local economic growth,” EPB was established in 1939 as an independent board of the City of Chattanooga.
Yes. Switch to Paperless Billing and get a one-time $10 bill credit for each account—that’s a $20 total credit if you convert both Energy and Fiber Optics bills.
Watch these helpful videos for more information on your account.
