Main Content
3x4-support-cover.jpg
Support

How can we help you today?

Why fiber optics?

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

Was this information useful?

Related FAQs

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

Smart Net Plus is $17.99 per month (plus tax) for customers with 300 Mbps Fi-Speed Internet and $14.99 for our customers with Gig Fi-Speed Internet (1,000 Mbps) or faster.

Once you notify EPB to transfer your internet service to a new location, we will schedule a new installation appointment to re-install your EPB Smart Net Plus equipment.

If you are moving out of our network area and will no longer be an EPB customer, your Smart Net Plus equipment will need to be returned. There will be a $100 charge for each router/extender that is not returned.

Because every business is unique, EPB technicians will walk you through every step of the way beginning with a no-obligation site survey. We will evaluate your needs and concerns and work with you to design a camera solution with up to 12 cameras. Our highly knowledgeable technicians will also discuss cameras available and recommended placement so that you’ll have optimal performance and visibility at your location.

Because existing set top box technology is aging and will soon be outdated, we will no longer supply additional set top boxes for customers on our older platform of business television service. However, we are happy to work with you to transition you to either the newest Fi TV for Business or our free Managed Streaming TV for Business solution.

No.

The built-in best-in-class security protects your network from malicious online threats before they are installed on your devices. Self-adapting AI continuously scans over 27 billion URLs and 600 million domains to protect your online accounts and devices from malware, phishing, spam, and harmful or intrusive advertising.

It also monitors your network for communication anomalies on your smart devices. It knows who your devices normally communicate to (i.e., your camera talks to the manufacturer). If your device tries to communicate with someone it shouldn’t, like a hacker or scammer, it automatically blocks that communication or quarantines the device, notifying EPB and you. It even looks for nefarious activity on a particular device at a nationwide level to identify bugs and security vulnerabilities and notifies the manufacturers. Smart Net Plus provides protection for every device in your home whether or not it has antivirus software installed.

For other questions, get in touch with us

LOADING