Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.
Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.
Firmware upgrades are done for purposes of service improvements or end-user functionality improvements. All upgrades are done behind the scenes. The user will be contacted via the app store and/or email that an upgrade has been issued along with instructions.
If you are a resident of an Assisted Living facility, you need to contact your facility’s Hosted Phone for Seniors internal phone plan administrator with questions regarding your phone and it’s features. Your facility’s staff have been trained by EPB to handle any issues you may have. If you have trouble contacting your internal phone plan administrator, or need further assistance, you may call EPB at 423-648-1372 anytime day or night.
Yes, if you applied online at AffordableConnectivity.gov or by mail and have been approved, forward your National Verifier application ID to EPB Customer Service. EPB representatives will add this discount to your account and email you when completed. If you are already approved for Lifeline, there is no need to re-apply for ACP. You’re automatically eligible. Let us know you already have Lifeline, we’ll verify it and apply your ACP benefit.
Timeshift (with the Ultimate Features package) allows you to rewind live programming or restart a program up to 24 hours later. This feature is available on up to 25 popular channels, depending on the channel package you subscribe to. However, our EPB Fi TV app lets you restart live programs over from the beginning and replay programs for up to 3 days after they air on most channels.
No. You must have EPB Fi-Speed Internet for Business to be eligible for Smart Net Plus for Business Wi-Fi service. Smart Net Plus for Business Wi-Fi can be added to your EPB business internet for a separate cost of $25 more per month.
Yes. As long as you are logged into a device you are using a stream. To free up streams, simply log out of devices. To sign out of Fi TV on that device, click “sign out” at the bottom of your Profile screen.
Yes, there will be a charge of $100 for each router/extender you do not return.
Yes. Please contact EPB at 423-648-1500 immediately if your device is stolen. We can disable the account to prevent access to your number. If your device was logged out of the account, the user must have the user name and password in order to authorize use. But our recommendation is to contact us, so we can disable the account and avoid any usage.
Smart Net Plus answers our customers' need for a cutting-edge Wi-Fi solution that's professionally installed and optimized to deliver whole home coverage with a high degree of cybersecurity (including automatic security updates to help block the latest cyberthreats).
The router we use will support 64 clients/devices, per radio (2.4Ghz and 5Ghz radios included) at any given time.
On the day of your installation, an EPB Tech Pro will determine the best location for your router(s) to assure Smart Net Plus delivers excellent connectivity to every corner of your home. Someone will need to be home for your installation to take place (unless you're not taking advantage of receiving Smart Net Plus at no extra charge). Having someone at home also gives us the opportunity to test your service to ensure you get great coverage after installation. If you require a new ONT to receive Gig2.5 internet, that installation will be done prior to this process and no one needs to be home for that part, but we will knock on the door to let anyone who may be home know we're there. Additionally, we're available 24/7 /365 to troubleshoot any problems. We'll even send an EPB Tech Pro back to your home at no extra charge if you ever need on-site support, including help installing new connected devices.
Yes, you can get an evening install, and no EPB does not charge a different rate for an after-hours appointment. We will make every effort to find a time that works for you and your business to install your WiFi solution.
Yes. Smart Net Plus for Business includes enterprise-grade AI security that continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading.
Yes. You choose how you would like them named. For instance, front door, lobby, etc.
Up to three SSIDs are included with Smart Network for Business. If you require more, our Hosted WiFi may be a better choice for your business. We can help you choose the right solution now then upgrade your service when your business is ready.
If you are already an EPB Fiber Optics customer, you can expect your Gig2.5 service to be installed about two weeks from your order date.
As the cost of TV content continues to rise dramatically and more and more customers switch to streaming to save money, we want to help our business customers take full advantage of this trend and save money too. Our new EPB Managed Streaming TV solution gives you the video content you need to meet your business objectives while dramatically reducing or even eliminating your TV costs — including monthly plan costs, set top box rentals, annual rate increases and more. In fact, we can help you access streaming options that are absolutely free of charge. While we will no longer offer businesses a traditional TV product, we will work with you to select the video content that is best for your business, install the necessary equipment (a streaming device, internet and managed WiFi) for smooth, buffer-free streaming and provide ongoing technical support
The free WorkPass app is a one-stop Wi-Fi command center and user information hub that helps you easily monitor, modify, troubleshoot, customize, and control your Smart Net Plus for Business Wi-Fi network anytime, anywhere – right from your smart device or web browser.
There are benefits to signing a contract, but we do offer solutions without a contract.
Yes. EPB has a Quick Start Guide available for each Hosted Phone for Seniors handset. Each includes callouts of each button’s functionality. You can find PDFs of these guides below. Ask your sales representative for more details.
Since Smart Net Plus wi-fi is included at no extra charge, you get a professionally installed Wi-Fi 6 router with the Homepass app and lots of extra features with Gig2.5. If you would like to opt out of this service and use your own router, the price will remain the same, and we will send you recommended router specs for models built to support speeds up to 2,500 Mbps to ensure you’re getting the full value of the broadband we deliver to your home.
Yes. IP Sec passthrough is supported.
Unfortunately, no. You will need to keep using your current rented device as long as it is still functional and supported. However, if you ever have a problem with a device you are renting from EPB, we will replace it for you when you return the original device.
Press the Envelope icon on the phone and enter the PIN number you setup. If you have not setup your mailbox yet, then the default PIN number is 4729#
EPB tries to use existing customer infrastructure whenever possible and additional poles or structures are not commonly needed. However, if we run into an abnormal situation, our technician will discuss it with you in advance and make recommendations on options.
You can submit a request to have your personal or business number reinstated as a legitimate phone number that is not being used for spam calls. Submit a request at https://freecallerregistry.com/fcr/ and it will automatically be forwarded to three different reporting agencies (TNS, Hiya, and First Orion) that will take care of this for you.
This allows you to instantly establish an audio conference to predetermined contact lists. To learn more schedule your free business technology assessment by calling 423-648-1500.
No. If you already subscribe to Fi TV you can keep it. You can re-term your fiber services, but Fi TV is not a contractual service. However, you may want to consider moving to this new Managed Streaming TV for Business. We are happy to talk with you to see if this is a good option that would meet your needs while saving you money. Please see your Terms & Conditions for details of EPB Fiber Optics services.
Please, contact our network operations team 423-648-1500 option 6 and they will be happy to assist you. They are available 24/7/365.
Yes. Sync locations with either Point-to-Point (E-Line) or Point-to-Multipoint (E-Tree) connectivity across a secured metro-area network with end-to-end service-level agreements with 99.999% port availability. To learn more schedule your free business technology assessment or call 423-648-1500.
Each time you turn on your TV, you will be on the home screen of your streaming device – which gives you quick access to Fi TV and other apps like Netflix and Hulu. To access Fi TV, simply click the Fi TV icon to start watching – like you would to watch Netflix or Hulu.
If you're having trouble, give us a call anytime day or night at 423-648-1372.
Yes. Hosted Camera allows viewing of up to 64 camera feeds at once.
Yes, you can get the Affordable Connectivity Program benefit even if you owe a past-due amount.
Unfortunately no. Set top boxes with a DVR must be wired directly to your television.
Yes, local call recording is supported on the VVX 350, VVX 450, VVX 501 and VVX 601 Business Media Phones.
Provide a real, dial-able number with every call you make – ones that will prevent them from being flagged for robocalling. They include:
Yes. You can add any of our Premium Channel or Additional Channel packages at any time.
No. Although there are a lot of great network management features and data analytics gathering included with the WorkPass app, it’s not required for using Smart Net Plus for Business. We just need a valid email address in order to set up your network and communicate with you about your network in the future. If you’d rather not use an existing email address, you can simply set up a Gmail email account for this purpose. Talk to your EPB Tech Pro for more info.
EPB offers several different camera models with a range of functionality and resolution, up to 1080p 30 frames per second. We will discuss your needs with you and work to find a camera solution right for your business.
If you’re unhappy with the Fi TV Entertainment Box, you can cancel at any time. If you’re having trouble using the Fi TV Entertainment Box, EPB Tech Pros℠ will be happy to help answer your questions, or even help you switch to another available streaming device that supports the Fi TV App. We’re always here with local, expert technical support available 24/7/365 via by calling 423-648-1372.
After you select a Hosted Phone for Seniors solution, an EPB Hosted Phone Coordinator will discuss the preferred training plan for your facility. This could simply include leave-behind support materials, or involve direct training at the individual level. Keep in mind that after training, EPB’s technical experts are available 24/7/365 to assist you via chat or by calling 423-648-1372.
You can save video clips up to 1-hour in length to your vault. For example, if you wanted to save an entire day of recording, you would need to upload 24 separate 1-hour clips.
Once you have your Fi TV for Business account established for the first time, installing other devices is a matter of signing into the device, downloading the app, and connected to your Wi-Fi network. If you subscribe to an EPB Managed Wi-Fi service, we will be happy to assist you in installing another device at no charge. Most of the time we can assist you over the phone, but if we cannot resolve or help you over the phone, we will roll a truck. A $9 installation fee applies if we must set up the device onsite and you do not subscribe to a managed Wi-Fi service. However, there is no charge if we talk over the phone.
EPB Hosted Camera is ideal for any size organization that requires a solution to centrally monitor one or more sites. EPB Hosted Camera eliminates the need for on-premise servers and reduces IT involvement, since EPB manages all software updates, maintenance and support. The service’s highly elastic architecture enables additional sites to be added as your business expands across new locations.
You can purchase a network switch from other vendors which will enable you to connect more hard-wired devices to your Smart Net Plus for Business router.
There is no limit to the amount of content you can record and keep for up to nine months However, keep in mind each recording will be automatically deleted as it reaches nine months on your DVR.
Watch this helpful video for more information.
It’s unlimited. Record as much footage as you want for 7 days for each camera (or upgrade to 30 days for $10 more per camera per month), and keep clips for as long as you want. You can access it anywhere, on any streaming device.
Log on to "phone.epbfi.com." Enter your desk phone's number and your voicemail PIN number for the Password.
So fast you could stream 1,754 online movies all at the same time – in HD – from a single internet connection without experiencing any buffering or lag time. While that’s more bandwidth than you may ever need – it’s an enormous platform of possibility for whatever online opportunities innovative thinkers can dream up next.
The Affordable Connectivity Program is limited to one monthly service discount per household, which is defined as any individual or group of individuals who are living together at the same address and share income and expenses.
Smart Net Plus is $17.99 per month (plus tax) for customers with 300 Mbps Fi-Speed Internet and $14.99 for our customers with Gig Fi-Speed Internet (1,000 Mbps) or faster.
Yes. We can help you improve productivity by giving your teleworkers a world-class connectivity solution that includes the world’s fastest internet, professional installation and 24/7 expert local technical support. To learn more schedule your free business technology assessment or call 423-648-1500.
In most cases, yes. If you are using a current Fire TV Stick or Apple TV you can use that device’s remote for everything without having to change inputs between apps. Some older model remotes do not provide the ability to turn the TV on/off or control the volume – but newer ones do. Also, most Smart TV’s operate everything seamlessly with one remote.
If you have an Amazon Fire TV Stick, watch this helpful video for more information.
More than three times the national average for broadband speeds. To give you an example of this speed, you can download a two-hour movie in under two minutes. This speed ensures no buffer or lag time in streaming, gaming, downloading and uploading on multiple devices at the same time.
The same user name and password as your MyEPB account. If you do not have a MyEPB account yet, you can set one up at EPB.com. Also, an EPB installer can help you set up an account at the time of installation. If you have trouble logging in, or can't remember your user name or password, call us at 423-648-1372 anytime day or night.
To access your complete Fi TV channel list and to watch live TV, you must be connected to your home’s WiFi network. However, you can watch on demand content and DVR recordings away from your home’s WiFi network.
If there is an upcoming program you want to make sure you can watch on the go, we suggest you set it up to record on your DVR, and then you can watch it virtually “live” as it’s being “recorded.” Watch this helpful video for more information.
Your Smart Net Plus for Business service includes a Wi-Fi 6e router. It offers 2.4Ghz band, 5Ghz band, and 6Ghz band frequency options to help eliminate connectivity issues caused by network congestion. The router also includes 3 ethernet LAN ports for connecting your most important hard-wired systems such as point-of-sale hardware, printers, computers, and more. There is also an adaptor switch available from other vendors that will enable you to connect more hard-wired devices to your Smart Net Plus for Business router.
Yes. You can keep all the channels included in your current Fi TV channels package.
If you are already a Fi-Speed Internet customer, we would be happy to show you the benefits of signing up for our Hosted Wi-Fi product. Please contact our sales department at 423-648-1500 to get started.
If for any reason you do not like Smart Net Plus, please reach out to our customer support team. They will make sure you are getting the most out of Smart Net Plus, identify and solve any problems you are experiencing or help you adjust your service to better suit your specific needs.
If you’re still unhappy with your service, you can cancel your service at any time and return all pods associated with the account. There will be a $100 charge for each router/extender that is not returned.
Most of the free apps that we recommend do not require logins. However, it is up to you to manage credentials for any apps you choose to use or install. EPB will not be managing any app usernames or passwords.
Unfortunately no. Exisiting DVR recordings do not transfer over. The settings for future recordings will transfer over, but you will loose previously recorded content. However, with our EPB Fi TV app (available to residential customers), DVR recordings are cloud based and accessible by any compatible streaming device at any time.
Smart Net Plus for Business is an advanced, managed Wi-Fi solution for small-to-medium-size businesses with a focus on enterprise-grade cybersecurity, customizable guest Wi-Fi network access, customer analytics, workforce management, greater network control, and more. It’s professionally-installed, and backed by local, 24/7/365 EPB Tech Pro technical support. Add Smart Net Plus for Business to your current EPB Fi-Speed Internet for Business for just $25 more per month.
Yes. Our SIP Trunks offer an affordable solution that lets you make phone calls over a dedicated fiber connection instead of a traditional phone line. To learn more schedule your free business technology assessment by calling 423-648-1500.
The FCC anticipates existing ACP funding to run out in April 2024 if Congress does not provide additional funding. Consumers that are enrolled in the ACP will continue to receive their benefit on their internet service through April 2024. This date is an estimate and may change.
EPB recommends a dual band 802.11ac or newer for 300 mbps internet service. We recommend a tri-band 802.11ax (Wi-Fi 6) router for gig customers and larger homes – especially with multiple internet devices and users. EPB Smart Net Plus service includes the right router professionally installed, network setup optimized for maximum Wi-Fi performance and anytime expert support for just $17.99 (plus tax) per month.
Please call EPB at 423-648-1500 if your camera needs repositioning. We may be able to assist you remotely if it is an optical zoom request. An installation charge may be assessed if your request includes physically moving an installed camera to another location.
Only one monthly ACP service discount is allowed per household. According to ACP, a “household" is defined as any individual or group of individuals who live together at the same address as one economic unit. An "economic unit" is defined as "all adult individuals contributing to and sharing in the income and expenses of a household." Examples of a “household” may include a married couple, or a parent/guardian and child, or adults (family or friends) living together.
To submit content for the Leased Access Channel, please fill out the Leased Access Channel Air Time Purchase Agreement and then submit a DVD of the content you would like to submit to Leased Access C/O Hal Dickey, EPB, P.O. Box 182255, Chattanooga, TN 37422
Setting up a home Wi-Fi network is the perfect way to share the internet throughout your home on various connected devices, and it’s as easy as purchasing a wireless router.
For our 300 Mbps Internet service, we recommend an “80.11n dual band” router. These routers allow access to connections from 2.4Ghz up to 5Ghz and range in price from $80 to $100 at most electronics retailers.
For our Gig customers, we highly recommend a Wi-Fi 6 “802.11ax” router. This is the next generation in Wi-Fi technology capable of delivering gig speeds and handling the growing number of devices in your home. They range in price from $120 to over $450. Our EPB Tech Pros are always available to provide helpful guidance during your search.
Plug the wireless router into the indoor modem box EPB-installed Ethernet wall outlet using a Cat5 Ethernet cable (included with the router) and then simply follow the instructions provided by the router manufacturer on setting up your own home WiFi network.
Yes. EPB requires you to have an EPB Fiber Optics for Business internet connection to add this solution to your account. EPB offers two levels of internet (Standard and Professional) and an array of different speeds that will meet any size business needs.
On mobile devices, open the app and choose your profile icon to launch Fi TV. On the Home screen, you’ll see your profile’s personalized viewing experience, including DVR recordings, suggested shows and movies, “resume watching” functionality and more. Keep in mind that while logged in on a device, you are using a stream. You can watch Fi TV live if you are within your home's WiFi network. Outside of your home's WiFi network, you can only watch DVR recordings and on demand content. However, you can start recording a program from your mobile device and begin watching it away from home five minutes later. And if you are not logged into a WiFi network at all then cellular data fees may apply.
For more information, watch this helpful video.
With EPB Fiber Optics, there are no data limits. Use all of the data you want at no additional charge.
Yes. EPB has intelligence built into our phone switch to mitigate illegal spam, at no additional charge to all our phone customers. The solution blocks incoming calls from known, repeat-offender spam numbers.
You can record as many shows as you like at the same time and not take up any of your streams. So you can record on several channels at the same time and still watch up to 6 streams (or more with additional stream purchase) on other channels and devices while you are recording.
Yes. To help you make the most of your EPB Fiber Optics internet, our EPB Smart Network service includes in-home WiFi network set up, maintenance and support by EPB experts anytime day or night. Our professionals will provide the equipment, expertise and support to install and maintain a Wi-Fi network to help you maximize your home's wireless signal. More people are using their Wi-Fi network to access video content like the EPB Fi TV app, Hulu, Amazon Prime, Netflix and more. Plus, internet-connected devices like security cameras, gaming consoles, smart locks, baby monitors, smart thermostats, smart appliances and more – running all at the same time – can create additional drag on Wi-Fi networks. So at just $9.99 per month (plus tax), EPB Smart Network is a wise addition to your home's internet service.
We no longer offer the traditional Fi TV service to business customers, but we’re happy to talk with you about the new Managed Streaming TV for Business which is an excellent choice for most businesses — and could save you money.
Yes, the VVX 350 supports electronic hook switch capabilities with certain GN Netcom/Jabra, Logitech, Plantronics, and Sennheiser brand headsets. For more information, refer to a list of all the compatibility headsets on the Support Site.
You can add up to 12 cameras with your EPB Hosted Camera solution.
You can add up to 12 cameras with your EPB Hosted Camera solution.
Yes. You can bookmark and name a bookmark to find the item/video quickly.
Your regular data restrictions and fees from your cellular provider apply.
We provide Fi-Speed Internet access to your office or business facility, but we do not set up or manage customer systems or hardware. If you have multiple computers or systems that will need reconnecting once your Fi-Speed Internet service is live, you may need to ensure your vendor or IT professional is on hand to assist.
There is the possibility that additional funding will be approved by congress, but the FCC is not yet sure of the outcome of the bill.
Yes. Your EPB Tech Pro will help you and other family members download, install, log in and learn to use the app. Should you need any further help, you can always give us a call or use our chat feature.
Yes. The EPB Fi TV app is supported on most popular web browsers. Just type in EPB.tv to access the EPB Fi TV login screen. Log in using your Fi TV login and password. If you have trouble logging in or need to change your password, call an EPB representative any time, day or night, at 423-648-1372.
For more information, watch this helpful video.
Keep routers away from microwave ovens, wireless phones and other major appliances. Also, locating your router near brick walls, floors, ceilings and other obstacles that can impede the signal. Also, change the router channel from the factory default setting to another option in order to differentiate your signal from those of your neighbors.
For more information, watch this helpful Tech Tip video.
Because all Fi TV Select channels are delivered as a digital signal, you need a set top box on each TV in order to receive this TV service. However, our EPB Fi TV app is delivered over our internet on streaming devices you may already own so you could save money each month and get even more features.
The first level of EPB support is our local technical experts available by phone 24/7/365. If we can’t resolve your issue over the phone, we will dispatch a field technician to your business the same day or schedule a time that works best for you.
Yes. We can help you accelerate productivity by connecting each of your locations through a private, dedicated internet connection for secure communication and faster transfer of massive data feeds and backups. Our VLAN product links locations with In-Network Point-to-Point or Point-to-Multipoint GPON-based connectivity across a secured metro-area network to secure your data from open internet traffic. To learn more schedule your free business technology assessment or call 423-648-1500.
Yes. We have Bulk TV Solutions for apartment and condo complexes that want to include a TV package as part of a tenant’s lease.
To learn more, schedule your free business technology assessment, or call 423-648-1500.
EPB will dispatch a technician to your business. At EPB we triage all calls, and if you are completely out of service you are moved to the top of the list. We will dispatch a technician to your business, and we can have him call you before coming, if you desire.
Our internet security reference guide offers some best practices to help you secure your internet. In addition, we offer McAfee LiveSafe software free of charge to our customers. McAfee can be downloaded from your Fi-Speed Internet account page.
If you need assistance setting up your account page, please contact us at 423-648-1372.
Yes.
EPB Hosted Senior Solution is a leased solution. The monthly lease amount pays for the dial-tone, maintenance of the hardware and ongoing support. The phones remain the property of EPB, but we will support the solution and replace defective handsets at no additional cost.
Yes, you will be billed for the router and any extenders.
The EPB Fi TV app includes 6 streams standard (more than any other provider) – but you can also purchase up to four additional streams at $2.50 each per month, for a total of up to 10 streams.
Yes. We offer Stingray, a stand-alone music package with a wealth of channels to provide a variety of genres in customer and employee areas.
To learn more schedule your free business technology assessment or call 423-648-1500.
You can use the voice control on applicable device remotes (like Amazon Fire TV Stick and Apple TV) to search for programs by title within Fi TV's “search” screen. If your streaming device remote has voice control, then all standard commands associated with that device will work as usual.
Smart Net Plus for Business is a better value because it has many advanced features that weren’t included with Smart Network for Business, such as:
Yes. EPB will included a standard install charge of $110 on your next bill. However, unlimited technical support and service calls are included at no additional charge.
HD is included with EPB Fi TV at no additional charge. Currently content providers don't offer much 4K programming, and the EPB Fi TV platform doesn't offer 4K resolutions at this time. We will add the ability to deliver 4K as more programming becomes available.
All available features come standard with each handset. However, you can disable the Call Waiting and/or Voicemail features on any individual phone.
Yes. As long as your new address and physical business location is within the EPB service area, we can move your service.
If you submit an application to the Affordable Connectivity Program Support Center by mail, you will receive updates by mail regarding your application status (or by email if you provided an email address on your application). For example, USAC will contact you if additional information or documents are needed, and if your application has been approved. You may also visit affordableconnectivity.gov or call 877-384-2575 for application status.
Yes, EPB Hosted Phone Solutions feature an online CommPortal for complete phone system management. To learn more schedule your free business technology assessment by calling 423-648-1500.
Once you notify EPB to transfer your internet service to a new location, we will schedule a new installation appointment to re-install your EPB Smart Net Plus equipment.
If you are moving out of our network area and will no longer be an EPB customer, your Smart Net Plus equipment will need to be returned. There will be a $100 charge for each router/extender that is not returned.
Smart Net Plus for Business includes enterprise-grade AI security that continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading.
You can see the current channel listing.
SimRing allows you to designate multiple phones to ring simultaneously when a call is directed to your desk phone. All phones will ring at the same time until the call is answered or voicemail on one of the phones picks up.
Find Me/Follow Me allows you to designate a series of phone numbers that will ring in the order you specify when a call is directed to your desk phone. You will either have SimRing or Find Me/Follow Me depending upon your level of service. Only one of these features may be used at one time. You can manage either feature from your desk phone or online via the CommPortal.
We recommend that customers who want to avoid experiencing lag, low quality and buffering while using many connected devices upgrade to Gig2.5 especially because it includes Smart Net Plus to ensure optimal Wi-Fi coverage with enhanced cybersecurity. You can learn more about Smart Net Plus here.
No. EPB receives Affordable Connectivity Program funds directly from the government, and applies them to your account balance.
No. EPB Hosted Camera does not alert 911 if there is an incidence. However, you can set up alerts to alert you if there is activity or the camera senses motion.
Top benefits are:
Because every business is unique, EPB technicians will walk you through every step of the way beginning with a no-obligation site survey. We will evaluate your needs and concerns and work with you to design a camera solution with up to 12 cameras. Our highly knowledgeable technicians will also discuss cameras available and recommended placement so that you’ll have optimal performance and visibility at your location.
Hosted Phone for Seniors allows residents to either use their existing home number or choose a new telephone number. EPB will install the handset of the facility’s choosing within the customer’s room. If new wiring is needed, there is a one-time wiring charge. However, many times we can use a facility’s existing wiring. We will also provide technical support for the phone, phone features, and continued support for any future questions or issues. This is all included in one monthly cost billed directly to the facility.
Currently, our monitoring software only supports Gmail, Yahoo, and Microsoft. We will be happy to assist you in obtaining a supported email address if you do not already have one. They are free to register and use.
Yes, a contract is required. For details, please call an EPB business sales representative at 423-648-1500.
Yes, local call recording is supported on the VVX 350, VVX 450, VVX 501 and VVX 601 Business Media Phones.
EPB will replace a device at no cost at any time for as long as you are renting the device. You will just need to return the original device. If you have EPB Smart Network, a technician will deliver and set up a new device for you, and return your original device at no additional charge.
Call 423-648-1372 anytime day or night and an EPB representative will be happy to help.
Depending on your business needs, and all the internet devices you are running in your business, you may need to increase your bandwidth package or upgrade your Wi-Fi product. Our trained business solutions experts can talk to you and help you determine your business needs and make suggestions that fit your specific requirements. In most cases, even if there is a need to upgrade your internet, you will save money overall.
Data allowances refer to any caps or usage limits imposed by the broadband plan. EPB has never imposed a data cap and customers will be able to see how these limits with other providers may vary depending on the plan and can affect a customer's internet usage and overall experience. The labels provide clarity on how data allowances are calculated and any associated overage charges.
With the use of our ACS provisioning system, we can help manage all product security and firmware updates for you.
Smart Net Plus for Business is intended for small businesses who subscribe to an EPB Fi-Speed Small Business internet tier, do not require more than 3 SSIDs and do not need outdoor access to their network. Customers will receive one Wi-Fi 6e router (with 3 ethernet LAN ports), and one additional access point (if necessary). Business customers with needs that go beyond those basic specs will find that EPB Hosted Wi-Fi is a great solution for them.
Technology is constantly evolving, and we are continuously looking for equipment that will help us provide our customers with the world-class experience we’re known for. As new devices are released, we will continue to test new devices to help us ensure we are meeting the needs of the broadest range of customers.
Standard installation is $110 per indoor camera and $220 per outdoor camera. There is also a $9 activation charge per camera installed.
EPB Hosted Phone Solutions give you a large business phone solution at an affordable price. They are perfect for businesses small and large - from 1 handset to 200. They are feature-rich and flexible enough to seamlessly do business both in the office or on the go, and can be easily scaled for large businesses who need more lines and call management functions. Our cloud-based VoIP systems feature high-quality Polycom handsets and functionality such as an online management portal, mobile softphone app, SimRing, incoming call manager, multi-line hunt group plus helpful user tools such as voicemail-to-email, "find me follow me" forwarding and much more. To learn more schedule your free business technology assessment by calling 423-648-1500.
Each business is unique in their daily needs, number of users, and usage patterns of internet. We’ll be happy to consult with you and design a solution that fits your needs and expectations. If at any time you would like to increase your bandwidth speed, our internet can scale as your business needs grow.
You can start most shows over from the beginning with the click of a button at any time while they are airing.
Watch this helpful video for more information.
Yes. You can easily forward voice messages to another mailbox by pressing 5 while listening to a voice message from any phone, or by accessing your voicemail online via the CommPortal.
There are benefits if you sign a contract with EPB. However, EPB does not require you to sign a contract. Speak with your EPB sales representative to find a solution that works best for you.
If Congress decides to provide more funding for the ACP, the FCC will provide EPB with further guidance and instructions on how the ACP will proceed at that time.
Yes, if you upgrade your EPB internet service, your ACP benefit will remain on your account.
No. Smart Net Plus is an upgraded quality of service with different equipment. The HomePass app, router, extenders and other premium features only work with the new Smart Net Plus service and equipment. Our Smart Net Basic solution is best for smaller spaces and for those who don’t stream on multiple screens or use any smart home devices.
There is a maximum of 100 messages that can be saved at any given time. You can delete a message over the phone by following the prompts after you listen to the message. If you are out of storage, your caller will get the message “mailbox is full.” Therefore, it’s always a good idea to delete messages after listening to them.
Most devices do not currently support 2.5 Gig speeds. However, if you have a device that is capable of reaching 2.5 Gig speeds over a LAN connection, here are two solutions we recommend:
Option 1: Disconnect the router and connect your device directly to your wall’s ethernet jack using a cat5e ethernet cable (or better). If you don’t have one, let us know — our EPB Tech Pros can provide one by request during your installation. The downside is that your other devices won’t be able to connect to Wi-Fi while your router is unplugged.
Option 2: Research and purchase a personal network device with LAN ports that will deliver 2.5 Gig speeds.
As an addition to your EPB business internet, Smart Net Plus for Business is just $25 more per month with our standard router, plus $10 more per month for an additional Access Point (if necessary).
When your business signs a product contract with EPB Fiber Optics, you are essentially locking in your rate (with the exception of Fi TV). Your rate will stay the same through the end of your contract for EPB Hosted Camera. However, if we do have to take a rate increase (due to rising costs) we always provide ample notice to our customers before making any changes and the price will only go into effect once your contract expires.
The Polycom VVX 450 business media phone features:
Yes. You can forward calls remotely to any of your business numbers at any time for any reason by accessing the Commportal from any web browser (including a smartphone or mobile device). In the event of a service outage at your location, you can use the CommPortal to have calls to your business number forwarded to another number, such as a mobile phone. See the Hosted Phone Quick Start guide for instructions on forwarding calls.
No. Your EPB Hosted Camera subscription includes repairs and replacements at no additional charge if your equipment malfunctions.
Yes, you can rent up to 10 Amazon Fire TV Sticks from EPB.
Yes. Our Sports Channel Package features 6 popular sports networks including NFL RedZone, MLB Strike Zone, Stadium College Sports and more for just $4.19 plus tax per month.
All of your EPB Fiber Optics for Business services will appear on one bill. We do not require any upfront money, so all charges one-time and monthly recurring will be on one bill.
Yes. Motion Detection is available on all EPB Hosted Camera options.
Yes, you can make this change online via CommPortal if you are the Administrator for your business or by giving us a call at 423-648-1500.
There are no data limits. Use all of the data you want at no additional charge.
All of EPB’s equipment is housed in a state-of-art data center that is a “bunker” type building which was built specifically to withstand major disasters. In addition, EPB also has a geo-diverse location with full redundancy for all our phone services. Just like any other phone carrier, EPB does use third parties to complete calls all over the world. So, if another carrier experiences a disaster there could be issues completing calls outside of EPB’s calling area. If you ever experience any issues, EPB is here to help 24/7/365 via chat or by calling 423-648-1372.
No. EPB technicians are only currently only licensed for TN installations.
Yes, pods use an average of 10W, with a low of 4.5W on standby and a maximum of 15W. For reference, 10W is less than most incandescent light bulbs, and equal to the usage of the most energy efficient LED light bulbs.
Since the parental controls are specific to individual devices, the limitations will work no matter what browser or application is on the device. In short, parental controls will still work when the device is in incognito mode.
If you voluntarily discontinue your EPB Hosted Camera account, your recordings are deleted from the cloud-based vault. However, if you are disconnected due to a non-payment on your account, recordings will be retained, and your account restricted until payment is made.
In addition to the Fi TV App, you can also download other popular streaming apps to your Fi TV Entertainment Box, including Hulu, Amazon Prime Video, HBO Max, Disney Plus and many more available through the Google Play Store.
EPB email accounts allow storage of up to 10 gigabytes free.
If your router was provided by EPB Fiber Optics through Smart Network, it should perform well at these speeds. If for any reason it does not, please let us know. If you purchased a wireless router on your own, a quick Google search of the make and model number (indicated on your router) will determine if its frequency matches “802.11n” or “802.11ac”.
For more information, watch this helpful Tech Tip video. If you're still having trouble, give us a call anytime at 423-648-1372.
Because existing set top box technology is aging and will soon be outdated, we will no longer supply additional set top boxes for customers on our older platform of business television service. However, we are happy to work with you to transition you to either the newest Fi TV for Business or our free Managed Streaming TV for Business solution.
Your vault includes unlimited storage. Clips can be saved in 1-hour increments and kept for as long as you like.
More and more customers want truly world-class broadband at an unbeatable value. Gig2.5 also future-proofs subscribers as they add more connected devices and run more broadband intensive applications simultaneously.
People want more control to watch what they want, when they want, and where they want. We're no longer tied to the television screen – we want to watch on other devices like phones, tablets and laptops. Fi TV lets you watch video content when, where and how you want it. And, because Fi TV eliminates the need for wired set top boxes and DVRs, it can potentially save you money as well.
Yes. Smart Net Plus for Business is a more advanced solution that completely replaces Smart Network for Business, which is no longer available. Existing Smart Network for Business customers are welcome to keep their equipment once their contract expires or if they do not have an existing contract. Should they wish to re-contract, they must upgrade to Smart Net Plus for Business.
Yes. EPB Hosted Camera provides constant visibility into your business operations for peace of mind.
These are two different frequencies you can set your router to deliver. The 2.4 GHz frequency has a longer range, which means it will project your WiFi signal further away from the router - even through barriers like walls. The 5 GHz transmits a shorter signal, but at a faster speed. A "mesh network" combines the two frequencies for an optimized experience on most devices.
And, EPB Fiber Optics’ Smart Network whole-home WiFi solution makes creating and maintaining a WiFi network easy. For just $9.99 a month (plus tax) you’ll receive the right router and equipment, professional network set up to make the most of your EPB internet connection, plus expert support available 24/7/365. Technicians are available to come out to your home anytime to help maintain your network, including equipment upgrades, as needed.
Yes. EPB Fi TV’s “replay” lets you watch shows up to 3 days after they air. Use the search feature, indicated by the magnifying glass icon, to find a show or movie by title. Then available episodes will appear in the listing below.
For more information, watch this helpful video.
The Affordable Connectivity Program (ACP) is a federal program created by Congress as part of the Infrastructure Investment and Jobs Act, and managed by the Federal Communications Commission (FCC). Among other things, this program helps qualified households pay for connectivity services such as internet plans. The program extended and modified the more temporary Emergency Broadband Benefit. The ACP stopped accepting new enrollments as of February 7, 2024.
In order to ensure the best possible Wi-Fi performance for your devices, EPB Tech ProsSM will install your Smart Net Plus service free of charge. We’ll make sure you have a strong signal in every room and help you connect each and every device you own. We’ll also help you install optional anti-virus software on your devices, set up the HomePass app and return to your home at no charge should you need further assistance.
Choose from a range of TV packages – including Public and Private viewing, Bulk, Hospitality, Stingray Music – with your customers’ favorite channels.
To learn more schedule your free business technology assessment by calling 423-648-1500.
The ACP stopped accepting new enrollments as of February 7, 2024.
No. Just log in to the Fi TV app one time on each TV and device. After that, it remembers you – just like Netflix or Hulu.
Three days on available channels.
Watch this helpful video for more information.
We want to ensure that our customers have the best possible internet service. We look to provide high-quality products at a price that remains affordable for a wide variety of customer needs.
When choosing a router for our 2.5 Gig product, we made a choice to focus on providing the best whole-home connectivity product available, rather than prioritizing super-fast connectivity to a single device. Additionally, we opt to provide Opensync devices for our Smart Net Plus Wi-Fi customers. Opensync offers a variety of benefits for both our employees and customers, including:
At this time, there are no OpenSync routers that offer a 2.5 Gig LAN port. However, technology continues to evolve and we are continuously looking for equipment that will help us provide our customers with the world-class experience we’re known for.
There are many factors that can affect your home's Wi-Fi performance. If you're setting up your own Wi-Fi network, we offer tips for setting up and optimizing a Wi-Fi network and this helpful video.
We also offer EPB Smart Network that includes the right equipment, professional installation and anytime support to optimize your home's Wi-Fi network for you. For just $9.99 a month you get:
Yes. The Fi TV Entertainment Box connects to an internet connection in order to deliver your Fi TV service. And, because it utilizes the internet, the Fi TV Entertainment Box also allows you to download many other popular streaming apps, like Hulu, Prime Video, HBO Max, Disney Plus and more.
EPB Hosted Phone Solutions give you a large business phone solution at an affordable price. They are perfect for businesses small and large - from 1 handset to 200. They are feature-rich and flexible enough to seamlessly do business both in the office or on the go, and can be easily scaled for large businesses who need more lines and call management functions. Our cloud-based VoIP systems feature high-quality Polycom handsets and functionality such as an online management portal, mobile softphone app, SimRing, incoming call manager, multi-line hunt group plus helpful user tools such as voicemail-to-email, "find me follow me" forwarding and much more. To learn more schedule your free business technology assessment by calling 423-648-1500.
Every home and business customer can send web content through EPB's network at the same fast speed without having to pay extra. EPB doesn't play favorites when it comes to online traffic, so businesses of all sizes have a level playing field for delivering new and innovative options for customers. And, EPB's internet features no data caps or speed throttling.
Yes. Just like a traditional set top box, you will need a Fi TV Entertainment Box for each TV where you want Fi TV service.
Yes. Our Automatic Call Distribution (ACD) automatically answers incoming calls and distributes them to a specific group within your organization. To learn more schedule your free business technology assessment by calling 423-648-1500.
Most internet services offer a higher download speed than upload speed, meaning you may experience fast internet when doing things such as surfing the web or streaming but may lag and have poor quality when doing an activity like having a video meeting or posting online. EPB's fiber optics offers equal download and upload speeds to assure that no matter what you're doing, your internet is fast and reliable.
EPB has several tools to secure your WiFi network. We let you decide the naming conventions of your SSIDs, as we do not use factory settings. We assist you in choosing a password that is unique and strong. Additionally, we’ll turn on the router encryption, maintain the most up-to-date firmware/patches, and enable the router firewall. Additionally, Smart Net Plus for Business includes enterprise-grade AI security that continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading.
If you are an EPB TV customer who currently leases two or more set top boxes you could save money.
You no longer need to lease set top boxes with the EPB Fi TV app, and can watch using many popular smart TVs and streaming devices you may already own.
For more information, watch this helpful video.
The Affordable Connectivity Program can be applied to the cost of a bundle of services that includes internet. If your bundle also includes Fi TV service, you will be responsible for that portion of your bill, as well as any charges that are more than the monthly benefit. The ACP stopped accepting new enrollments as of February 7, 2024.
You can use the data collected by your Smart Net Plus for Business customized guest network to gain insight into user activity by daypart, length of stay, repeat visitors, and other analytics. Document how consumers interact with your business to help you enhance the customer experience, improve targeted advertising, and explore new revenue streams.
No. All EPB services include expert technical support 24/7/365 at no additional charge. You’ll save the expense of added IT staff with anytime, expert technical support that ensures your system is always performing at its peak.
Yes. Your installer will be happy to assist in migrating your devices to the new Wi-Fi network. And, if you prefer to have your equipment hardwired, we will set this up using the 3 Gigabit LAN ports on the back of the device.
The Fi TV Entertainment Box is just one device that supports the Fi TV App.
You can also watch the Fi TV App on most streaming devices — including smart TVs, Amazon Fire Sticks, Apple TVs, and more — as well as laptops, tablets, smart phones and other devices.
Hosted Phone for Seniors is a solution for residents of assisted living or long-term care facilities. The solution includes special handsets to address the unique needs of seniors, and feature amplified sound, extra-large Braille keypad, a bright visual ringer, hearing-aid integration and more. Features include:
The ACP can help qualified households pay for connectivity services such as internet plans. The Affordable Connectivity Program is limited to one monthly benefit per household.
The Fi TV Entertainment Box functions a lot like the traditional set top box you may be using now, with the very same channels. The remote is similar to the one you’re using today, and includes numbers that allow you to go directly to a specific channel. The channel guide is very much like the one you’re accustomed to, and navigates much like your current Fi TV plan. The main difference is that instead of your Fi TV plan being delivered over an ethernet line to your set top box, it's now delivered over the internet to the Fi TV app on your Fi TV Entertainment Box. In fact, the Fi TV Entertainment Box is so similar to your current TV experience, you won’t even realize you switched.
Unfortunately, no. However, with app-based Fi TV's optional Unlimited DVR, you can record as many programs as you want and watch them anywhere, any time on any compatible streaming device.
E911 (Enhanced 911) is support for wireless phone users who dial 911, the standard number for requesting help in an emergency. Since wireless users are often mobile, it’s necessary to inform the responder of the 911 caller’s location. E911 support is mandated for traditional mobile phone service by the U.S. Federal Communications Commission (FCC).
Yes. Our router has basic firewall capability migrating existing wired LAN. Additionally, there are three Gig ports, which allow you to hardwire equipment.
Yes. Night Vision is available on most EPB Hosted Camera options.
The VVX 350 has a 208x104 pixel backlit grey-scale graphical LCD screen.
As the TV industry shifts to streaming and prices for TV content continue to skyrocket, EPB is working with all of our customers to help them find their best fit for their TV needs at the best value. Although some content that residential TV customers expect is not available through free streaming services, most businesses are interested in broadly appealing TV content and many great options are now available at no charge. EPB Managed Streaming TV for Business also relieves business customers of the extra equipment and overhead — like set top boxes — that comes with traditional TV options. EPB’s new option allows us to provide better quality and value than the commercial video services we are sunsetting.
Yes, however the only headset we have for use with the Polycom phones are the Plantronics Savi 740 headsets. You will also need to purchase an APP-51 Cable to connect the headset to your phone.
EPB Tech Pros will install Smart Net Plus for Business equipment at your business, connect your critical business devices (like computers, point-of-sale systems, and printers), and set up a basic guest network. You simply download the free WorkPass app onto your primary device to easily manage your network – like customizing splash pages, viewing employee and customer activity, keeping an eye on network threats, discovering active and quarantined devices, and much more.
Families with students who participate in the Hamilton County Schools Free & Reduced Meals Program may be eligible to receive discounted high-speed internet service from EPB Fiber Optics. Just call us at 423-648-1372 to learn if you qualify and to arrange for service.
There are some things you can do to ensure you get the best performance. If you're setting up your own Wi-Fi network, We offer tips for setting up and optimizing a Wi-Fi network and this helpful video.
And, EPB Fiber Optics’ Smart Network whole-home Wi-Fi solution makes creating and maintaining a Wi-Fi network easy. For just $9.99 a month (plus tax) you’ll receive the right router and equipment, professional network set up to make the most of your EPB internet connection, plus expert support available 24/7/365. Technicians are available to come out to your home anytime to help maintain your network, including equipment upgrades, as needed.
Yes. Our POTs traditional phone connections are delivered through the area’s only 100% fiber optic network and backed by expert, local 24/7 customer service. To learn more schedule your free business technology assessment by calling 423-648-1500.
No. Hosted Phone for Seniors is a quantity-based offering billed directly to a facility. At this time, EPB does not offer this solution to residential customers, so we cannot bill your residents directly. You can however, build the cost of the service into your current resident charges.
Yes. Port forwarding is supported. This would be in conjunction with Static IPs.
Yes, EPB technicians will provide full product training at no additional cost along with ongoing support. If at any time you any questions or issues, EPB customer support technicians are happy to assist you 24/7/365.
Just press *98, go to EPB’s online portal (phone.epbfi.com), or dial 648-Mail and follow the prompts. If you decide you want to set up your voicemails to go to your personal email address, this can be set up within in our online portal at phone.epbfi.com
For the Gig, we suggest a Wi-Fi router that says it's "Gig-capable, such as a dual band “802.11ac” router. In fact, an 802.11ac router is best for maximum performance at any speed – especially in larger homes with multiple internet devices and users. Avoid any products that say "modem" or "cable modem" as these products will not work with fiber optics technology. Gig2.5 comes with EPB Smart Net Plus Wi-Fi included.
EPB Smart Net Plus Wi-Fi service includes the right router professionally installed, network setup optimized for maximum Wi-Fi performance in every corner of your home, advanced security, an app that helps you control your network, and anytime expert support starting at just $14.99 (plus tax) per month.
EPB will replace any non-working cameras, but theft or vandalization of EPB equipment would be the sole responsibility of the customer. However, if a camera is vandalized or stolen, since the camera is always recording, you should be able to get a video of the event up to when the camera goes offline. EPB will bill the customer for the unreturned rate of the cameras, and then we can re-install new ones, if you like. Most businesses carry insurance, and these types of instances are most often covered. However, talk with your insurance company to get specifics on what is covered under your policy.
Yes, both options require you to subscribe to EPB’s business internet 300 or higher.
Smart Net Plus will support speeds of up to 2.5 Gigs to the router connected to your Ethernet port. However, your Wi-Fi speed is always a little bit slower than hard-wired speed. While your internet connection is providing top speeds to your home, it’s important to remember that each of your devices has different capabilities. The age and model of your device may limit the speed to a lower number than your home receives. For example, an iPhone 8 can only download at 867 Mbps in perfect conditions, an iPhone 7 at 450 Mbps and an iPhone 6 at 300 Mbps — these speeds cannot increase past these maximums no matter how fast your internet is.
Smart Net Plus recognizes your device type, model and version, where you are using it and how many other devices are being actively used so it can optimize your bandwidth to provide the best performance for each device.
Smart Net Plus delivers the fastest Wi-Fi speeds available on the market today.
EPB Fi TV is an app that lets you watch TV over the internet – much like Netflix or Hulu.
Fi TV is combined with our Fi-Speed Internet, so you watch using internet connected-devices including compatible smart TVs and most popular streaming devices like Amazon Fire TV Stick, Apple TV, and mobile devices. The new EPB Fi TV app gives you the ultimate TV experience powered by the world's fastest internet.
For more information, watch this helpful video.
EPB has two levels of service. Our standard feature cameras are priced at $30/month per camera or advanced feature cameras are $47/month per camera.
Yes, if you are an existing Fi TV customer.
Yes. All recordings can be downloaded and saved to a local drive or cloud storage solution of your choice.
SimRing (simultaneous ring) gives you the option of having a call to your phone ring multiple other phones at the same time until the call is answered or voicemail picks up.
Yes you can!
Yes. Our Call Record add-on is for customers who need to record call center and/or other employee calls for compliance, risk and training purposes. To learn more schedule your free business technology assessment by calling 423-648-1500.
Yes! All new and existing residential EPB internet service is eligible for the ACP. However, the ACP stopped accepting new enrollments as of February 7, 2024.
To record a show, just click on the program in the Guide. Choose “Record” and you will see options for recording "new episodes" of a show or "all episodes" which includes re-runs. You can also select shows and movies to record under the "Shows" and "Movies" sections or by searching titles using the magnifying glass search function.
If you're using a streaming device or smart TV, you may want to watch this helpful video for more information. If you're using a mobile device, you may want to watch this helpful video for more information. If you're using a web browser, you may want to watch this helpful video for more information. If you're still having trouble, give us a call anytime day or night at 423-648-1372.
Your Hosted Phone service comes with an 8-hour battery backup to help ensure the continuation of your phone service in the event of a short power outage. However, if a significant power outage occurs or the system lines are damaged, your phone service will be offline until restoration has occurred.
To quickly access the last few channels you watched, just click the bottom click button of the navigation ring of your Amazon Fire Stick.
Watch this helpful video for more information.
The EPB Fi TV app's “restart” feature lets you start shows over from the beginning. Just slide the progress bar back to restart it. For more information, watch this helpful video.
Unfortunately no. In order to deliver that strong of a video signal, your set top box must be wired directly to a 4K Ultra HD television.
EPB offers Hosted Wi-Fi, a wireless (Wi-Fi) network service for Fi-Speed Internet customers. EPB also offers Smart Net Plus for Business, a managed mesh Wi-Fi service for small businesses. If you are a Hosted Wi-Fi or Smart Net Plus for Business customer, we will provide the necessary equipment and set up a wireless network for your business. If you are not a Hosted Wi-Fi or Smart Net Plus for Business customer, you must provide your own wireless router for your business.
The VVX 350 is a 6-line entry-level business desk phone designed to bring high-quality, cost effective solutions to cubicle workers through advanced UC telephony features. It’s applications integration enables users to accomplish core tasks as efficiently as possible while complementing their desktop office applications.
Short codes are short numeric speed dial codes that can be set up within your business phone system so that you can quickly make interoffice calls without dialing a whole phone number or extension. You may also establish customized short codes for frequently dialed numbers outside your business (for instance, you may set up a short code to call another office location, a vendor or a customer).
No. You get unlimited data with no data caps or added fees.
Well, there are many reasons. The EPB Fi TV app works over EPB internet on many smart TVs and most streaming devices (like Amazon Fire TV Stick, Apple TV, Android devices and others) without the need to rent set top boxes so you can save money. It offers all of the same channels and features plus more, such as the ability to restart live TV programs over from the beginning and replay them for up to 3 days after they air. And, its optional Unlimited DVR lets you record as many programs as you want and keep them for nine months for just $5 per month.
For more information, watch this helpful video.
EPB doesn’t determine eligibility for the Affordable Connectivity Program (ACP). Therefore, we won’t know why your application might’ve been denied. One possibility is that the ACP stopped accepting new enrollments as of February 7, 2024. If you qualified for the ACP but did not order internet by February 7, 2024 at 11:59 p.m. ET, you can no longer enroll in the ACP. For more information about your application, please visit affordableconnectivity.gov or call 877-384-2575.
No. There is not a minimum number of residents or rooms, but EPB does require that you purchase our Hosted Phone solution as part of your Hosted Phone for Seniors plan.
Yes. We have a Latino Channel Package that includes 20 popular video and music channels including Telemundo, NBC Universo, Fox Deportes, CNN, Cine Latino and more for just $4.99 plus tax per month.
Yes, just contact us at 423-648-1500, option 2, and we can block specific sites.
The ACP no longer accepts new enrollments, as of February 7, 2024.
Go under their device’s settings, find the name of your Wi-Fi network and log in with your network’s password.
Unfortunately no. The Fi TV Entertainment Box does not currently support Netflix. But if you have Netflix now, you can continue to watch it using your current smart TV or streaming device. In fact, you can also watch the Fi TV app on most smart TVs and streaming devices, including Amazon Fire Sticks, Apple TVs and more — without having to lease a Fi TV Entertainment Box.
Each handset has a $25 recurring monthly fee. The resident or facility can choose what handset they want in each room. The monthly fee includes the lease of the handset, all features and functionality of the phone number, phone installation and training and ongoing support. If at any time there is a problem with the phone itself, EPB will replace it no questions asked.
EPB Hosted Phone for Seniors is a complete communications solution that is more reliable and less expensive than traditional PBX systems, and is equipped with the right handsets and features to address the unique needs of your residents. Plus like everything EPB offers, this solution is backed by anytime local technical support.
Yes. You can also combine these benefits with other state and local benefits where available. They can be applied to the same qualifying service or separately to a Lifeline service and an Affordable Connectivity Program service with the same or different providers. For example, an eligible household could have a Lifeline-supported mobile phone service and a separate home internet service that is supported through the Affordable Connectivity Program.
No. Smart Net Plus for Business Wi-Fi can be added to your EPB business internet for a separate cost of $25 more per month. You must have EPB Fi-Speed Internet for Business or Professional Internet to be eligible for Smart Net Plus for Business Wi-Fi service.
The free WorkPass app included with Smart Net Plus for Business helps you gain insight into how customers interact with your business to help you enhance the customer experience, improve targeted advertising, and explore new revenue streams. You can also track peak employee Wi-Fi usage times to help keep track of individual productivity, manage connected devices, block access to inappropriate content, and more. Plus, you can see connected-device movement to help monitor on-site activity – such as customer interactions, business demand, and traffic flow patterns – to help better schedule staffing, plan promotions, modify floorplans, and more.
Yes. EPB will be happy to set up any new devices for you at no additional charge. In most instances, one of our highly trained technical support individuals can walk a customer through the steps over the phone. However, we would be happy to send someone to your business to assist.
OpenSync Mesh Technology provides optimal performance across all devices at any given time. It’s adaptive, cloud-based connectivity learns from Wi-Fi users and continually adjusts to prioritize bandwidth where’s its needed most. This machine learning automatically detects and corrects connectivity issues in order to ensure seamless Wi-Fi service with less lag, interference, and dead zones. Plus, this mesh system has no need for wired access points in most cases – which makes it more flexible.
We're using the internet more than ever before. In fact, the average household already has more than twenty connected devices, and some experts project that number will triple in the next few years. Gaming consoles, smartphones, tablets, PC’s, thermostats, doorbells, security cameras, smart TV’s, streaming media devices (Amazon Fire Stick TV, Apple TV, etc) and many, many more devices are becoming part of our everyday lives. And, with the whole family using your home's internet at the same time, the more bandwidth (speed) you have the more you can do, without lagging or buffering.
Yes. You can remotely review your parental controls in the HomePass app, even when away from your home network. You can enable notifications that alert you if anyone tries to access prohibited parental control settings. You can even see who has been using your network — Smart Net Plus keeps a record of all the devices that have connected to your network.
EPB Smart Net Plus is the latest generation of Wi-Fi. The advanced Wi-Fi 6 technology provides full coverage and the ability to deliver maximized speeds throughout the entire home. The network self-optimizes connectivity to efficiently meet bandwidth needs for each device. It can also automatically detect Wi-Fi problems and delivers the fastest in-home Wi-Fi on the market today.
The built-in best-in-class security provides extra measures to protect your network from malicious online threats. Self-adapting AI continuously scans over 27 billion URLs and 600 million domains to protect your online accounts and devices from malware, phishing, spam and harmful or intrusive advertising.
Ever wish it was easier to manage your Wi-Fi? With just a few taps, the accompanying HomePass app lets you easily control your Wi-Fi and connected devices from the palm of your hand. It works like a universal remote for your Wi-Fi network and gives you high-level visibility into your home’s connectivity. View security events, check signal strengths, run speed tests, and create guest networks or passwords. Plus, parents can remotely enforce internet timeouts, schedule bedtime or screen-free periods and create child-friendly website filters.
It depends on the coverage you are trying to achieve at your business. For most businesses, the Smart Net Plus for Business solution will suffice without the need for extenders. But there are a lot of variables (building materials, strength of signal, larger square footage to cover) that will determine the need. An EPB representative will help you determine what best meets your needs.
Yes. Our complete turnkey Hosted Wi-Fi Solutions offer public Wi-Fi for customers or a large private employee network with enterprise grade equipment. For smaller businesses, we offer Smart Net Plus for Business, which features a mesh Wi-Fi solution with secure, employee, and guest Wi-Fi networks. Both include professional installation and expert support, and are delivered over the area’s only 100% fiber optic network. We’ll put together the best solution to fit your business and budget. To learn more schedule your free business technology assessment, call 423-648-1500.
Yes, for an additional monthly fee per set top box. Keep in mind that the EPB Fi TV app works on smart TVs and most streaming and mobile devices without the need to rent set top boxes at all.
Lifeline is a government assistance program which provides eligible low-income subscribers an opportunity to receive the Lifeline benefit on certain voice and broadband internet access services. Like ACP, the Lifeline benefit is nontransferable, only eligible consumers may enroll in the program, and the program is limited to one Lifeline benefit per household.
If you currently receive a Lifeline benefit, you automatically qualify for the ACP, and you can receive both benefits at the same time. Both benefits can be applied to the same qualifying service or separately with the same or different providers. For example, an eligible household could have a Lifeline-supported wireless phone service and a separate home internet service that is supported through the Affordable Connectivity Program.
EPB Hosted Camera is an enterprise-class, self-monitoring video solution. It’s a cloud-based video monitoring system that lets you view live and recorded video from your laptop, tablet, or smartphone, so you know you have constant visibility of your business, and peace of mind that your operations are running smoothly, wherever you are. The service is installed, supported, and maintained by EPB 24/7/365 days a year.
To continue using McAfee LiveSafe on your devices after cancelation of Fi-Speed Internet service, you will need to purchase a license from McAfee on your own, as your EPB-obtained license will no longer auto-renew.
Unfortunately no. Fi TV Select service is no longer available for ordering and cannot be transferred to a new address. However, we have a better option. App-based EPB Fi TV works over the internet on many smart TVs and most streaming devices (like Amazon Fire TV Stick 4K, Apple TV, Android devices and others). It offers all of the same channels and features plus more and works on most popular streaming devices, so it doesn’t require you to rent set top boxes.
Local EPB Tech Pro support is available anytime day or night at 423-648-1500.
Yes. EPB Tech Pros will install Smart Net Plus for Business equipment at your business, connect your critical business devices (like computers, point-of-sale systems, and printers), set up a basic guest network, and provide 24/7/365 expert local technical support – all at no additional charge.
Yes. EPB Hosted Camera is built to scale. So, as your business needs change, you can add or delete cameras without affecting your overall EPB Hosted Camera service.
You may be de-enrolled from ACP for various reasons, including the following:
To activate parental controls, go to PROFILES, select settings, then parental controls and assign a PIN number. This will automatically activate parental controls on all devices associated with your Fi TV account. To deactivate parental controls, go to settings, parental controls, and choose restrict mature content. You must type in your PIN number to turn Parental Controls off, or back on. If you forget your PIN, you will then need to call EPB Fiber Optics at 423-648-1372 reset your PIN.
If you're using a streaming device or smart TV, you may want to watch this helpful video for more information. If you're using a web browser, you may want to watch this helpful video for more information. If you're using a mobile device, you will need to set up parental controls via a streaming device, smart TV or web browser. If you're still having trouble, give us a call anytime day or night at 423-648-1372.
Yes. You can establish alerts based on activity and they can be sent to you via text or email.
By documenting employee/customer activity and interactions, you can use footage for training purposes or to study behaviors in order to enhance the customer experience. You can also choose to share your feed with local law enforcement (when available) or other people of your choosing for added surveillance.
Unfortunately we cannot, because each Fire TV Stick only comes with one remote.
You can learn more about the EPB Quantum Network by clicking here.
Please contact our network operations team at 423-648-1500, 24/7/365, and choose option 6.
No.
Log in to the MyEPB portal on EPB.com. Choose “Profile” from the menu on the left. Click “Change Password” and follow the prompts.
Yes! You can see all individually-connected devices on your Secure and Employee networks. You can also see the total number of connected devices on your Guest Network at any given time. And, Smart Net Plus for Business transforms indoor motion into valuable insights into how customers move through their business. You can use this data to better schedule staffing, modify floorplans, initiate store promotions, and more. Plus, motion awareness allows you to detect unusual activity after hours for greater peace of mind.
If a resident moves to another room, EPB can come out and relocate their number. If at any time you need to disconnect a resident's phone, just call EPB and we can remove the charge and plan to have the equipment returned. If you approve, a resident may take their Hosted Phone for Seniors number with them to another carrier or facility.
It depends on several factors. EPB creates a separate internet connection that is locked down for security reasons, so your phone service does share your business internet connection. If the on-premises internet connection has issues due to your equipment failure, the phones would continue to work. However, if an internet outage is an external issue, then phone service may cease to work until the outage is resolved. The root of the problem determines if any phone outage will occur. EPB is available 24/7/365 to take any trouble calls and dispatch a technician to your business, if needed.
Smart Net Plus for Business helps you take charge of your network with three distinct Wi-Fi zones (Secure, Employee, and Guest) – featuring their own rules and analytics.
The VVX 450 has a 3.5” inch color screen 320 x 240 pixels.
Yes. You can use your softphone anywhere in the world as long as you have access to the Internet. Just use it as if you are dialing from the US. Long distance charges will apply.
No, Smart Net Plus is included at no additional charge with Gig2.5 to ensure you receive the best possible performance from your internet speeds. If you would like to opt out, we will be happy to provide the recommended specs for router models that can support Gig2.5 internet.
Yes. We enable you to take total control of your conference calls from 5 to 100 attendees with fast, reliable connections and features like Conference Bridge and All Call. To learn more schedule your free business technology assessment by calling 423-648-1500.
Minimum equipment requirements include: Processor - Intel i5 3.2GHz or higher and AMD FX-8120 or higher, Memory - 8GB or higher, Operating System (OS) - Windows 8.1 or Apple Mac OSX 10.8 or higher, PCIx Hard Drive with Sequential Read/Write over 1.25 GigaBytes per second.
This enables you to enhance productivity with on-demand audio conferencing that can manage callers, record calls and more. To learn more schedule your free business technology assessment by calling 423-648-1500.
Your designated EPB Hosted Phone administrator can add and edit short codes by logging in to the administrator CommPortal online.
Out of the box, the VVX 350 comes with the following applications: EPB Messages (Visual Voicemail) and EPB Contacts.
It depends on the complex. Check to see if your particular address is eligible for EPB Fiber Optics service.
We will only set up Wi-Fi networks associated with the Hosted Wi-Fi or Smart Net Plus for Business services. Otherwise customers are responsible for setting up their own networks.
More than ten times faster than the national average for broadband and more than three times our starting speed for just $10 more per month. To give you an example of this speed, you can download a two-hour movie in about 35 seconds. This speed ensures flawless streaming, no-lag gaming, and super fast downloading and uploading on multiple devices at the same time.
Out of the box, the VVX 450 comes with the following applications: EPB Messages (Visual Voicemail) and EPB Contacts.
If you aren’t enrolled in the ACP, you can no longer participate. The ACP stopped accepting new enrollments as of February 7, 2024.
There are many reasons why you may not be achieving Gigabit speeds. Let's start by pointing out that the best way to get the maximum internet speed is to connect your computer directly to the EPB Fiber Optics jack using a Cat 5e ethernet wire. Keep in mind that advertised speeds can rarely be achieved on WiFi because the signal strength diluted over a wireless network. If you're using a WiFi router, there are several factors that can affect your performance. The age and type of wireless router, as well as its placement in your home are determining factors of speed and performance. And, like all technology, wireless routers are continually improved and updated for better performance. If you're using older equipment that wasn't made to handle such speeds, we recommend that you upgrade your router and computer if necessary.
For more information, watch this helpful Tech Tip video. If you're still having trouble, give us a call anytime at 423-648-1372.
The labels include key details such as download and upload speeds, latency, monthly service fees, data allowances, additional fees, and technical support information.
The EPB Fi TV app offers the same three Channel Packages as our previous TV plans, including:
All available On Demand content for each network is also included.
At this time, users who want a direct, wired 2.5 Gig connection can do the following:
EPB offers small-to-medium-size businesses Smart Net Plus for Business – a comprehensive, small-business Wi-Fi solution professionally installed and backed by local, expert EPB Tech Pro support. In addition to fast, dependable wireless speeds, you also get some of the added features of an enterprise-level Wi-Fi solution – such as advanced cybersecurity, customer analytics, workforce management tools, and more to help fuel your business growth.
Yes, the VVX 450 supports electronic hook switch capabilities with certain GN Netcom/Jabra, Logitech, Plantronics and Sennheiser brand headsets. For more information, refer to a list of all the compatibility headsets on the Support Sitephone technology. It combines wideband codecs with our patented Polycom Acoustic ClarityTM technology into a complete, integrated design to maximize the audio performance of the VVX phone. Visit www.polycom.com/hdvoice to learn more.
The television channel guide will have a backwards arrow on the channels that have Timeshift capabilities. If you're interested in upgrading, most channels on EPB Fi TV let you restart live programs over from the beginning and replay programs for up to 3 days after they air.
No. EPB Hosted Cameras require both internet and power to function.
If your TV is not a compatible smart TV, then yes. However, streaming devices can be moved from TV to TV if you don’t want to buy one for every TV. Also, remember you can watch Fi TV on other streaming devices such as tablets and smartphones. Watch these helpful videos for more information.
Press the MENU button, and use the arrow keys to select settings, and then select parental controls. Press OK. 2. Select parental locking, adult locking, or rental locking, and press OK. Enter your temporary PIN (1111). You may want to change your PIN now before you set your locking options.
Smart Net Plus for Business includes enterprise-grade AI security that continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading.
Yes. You may share the login with people within your immediate household. The EPB Fi TV app comes with 6 streams for simultaneous viewing on 6 different devices at the same time. You may also purchase up to four additional streams for $2.50 each for a total of up to 10 streams.
To order additional streams, call us at 423-648-1372 anytime day or night.
Since the EPB Fi TV app no longer requires a set top box, you will use the remote that comes with your streaming device or smart TV to control Fi TV – just like you do with streaming services like Netflix or Hulu.
If you're using an Amazon Fire TV Stick 4K, you may want to watch this helpful video for more information. If you're still having trouble, give us a call anytime day or night at 423-648-1372.
EPB Hosted Camera is a video product only. No audio is picked up or recorded.
No. EPB respects your privacy and will not access your video feed without your permission.
Speed information displayed on labels includes both upload and download speeds that consumers can expect under typical conditions. It's essential to understand that actual speeds may vary based on factors such as:
The best way to test your speed is through the Smart Net Plus accompanying HomePass app's speed test, which will reflect the most accurate wireless speed. Speed tests are always most accurate at the ethernet cord coming into the home, due to the many variables involved in wireless speed testing. Also, many individual connected devices (including smart phones) can't utilize 2,500 Mbps. Speed test results can vary for several reasons depending on the test you use and how many other devices may be connected to your Wi-Fi.
The original Fi TV platform is obsolete because the equipment required to support it is no longer available. Fi TV Select is no longer available to new customers because we will be phasing out that technology soon. However, EPB Fi TV is an app that is delivered over EPB's internet and viewed on compatible smart TVs and most popular streaming and mobile devices.
Yes. EPB Hosted Camera comes with a 99.5% uptime guarantee.
The labels promote transparency and empower consumers to compare different broadband plans easily. By providing clear and standardized information upfront, customers can make informed decisions based on their specific needs and preferences.
The ACP stopped accepting new enrollments as of February 7, 2024. With the ACP benefit, qualifying households get EPB’s 300 Mbps internet starting speed for just $27.99 per month or 1,000 Mbps (“The Gig”) for just $37.99 (after the $30 ACP credit is applied).
Yes, this can be done online via CommPortal or by dialing *72 followed by the 10-digit forwarding phone number. To remove forwarding dial *73.
EPB customer support is available 24/7/365. Simply call 423-648-1500 and someone will be happy to assist you with any questions or issues you may be having.
To add Smart Net Plus for Business to your EPB business internet, simply connect with an EPB business sales representative by calling 423-648-1500.
Unfortunately no. To add Smart Net Plus for Business to your business internet or to upgrade from Smart Network for Business, just call an EPB business sales representative at 423-648-1500.
If at some point one or more Hosted Phone for Seniors handsets fail, EPB will replace them at no additional cost. You will just need to contact EPB at 423-648-1372 and we will schedule for one of our field techs install replacement phone(s).
Currently the EPB Fi TV app does not support live viewing out of home. Most channels have video on demand content that is available out of home, and you can access many channels remotely through the network app on EPB2Go.com. Also, please keep in mind that with the optional Unlimited DVR, you can watch any show you have recorded any time, any place, on any device. So, if you are planning to be away from home when a show airs — you can schedule a recording and then watch it later, or even as it “records.” Plus, since the storage is unlimited, you can record as many shows as you want and keep them for nine months.
Watch this helpful video for more information.
Smart Net Plus comes with up to three Wi-Fi extenders that transmit your signal to provide complete coverage in most homes. If your home requires more Wi-Fi extenders for expanded coverage, additional pods will add $4.99 each, per month to your monthly subscription.
Your EPB Tech Pro will make sure you have the right number of extenders for complete coverage in your home for all your devices. If you experience any deadzones or areas with weakened signal, an EPB Tech Pro will visit your home and correct the issue at no extra charge.
Yes. Our solutions are scalable to grow and expand with your business. In addition to upgrading internet speed and equipment, you can also move to our enterprise-level solution - EPB Hosted WiFi.
Yes. Our experts will professionally install your camera system for our standard install price. We’ll also show you how to easily log onto your cameras on any streaming device. Plus, EPB provides free expert technical support available anytime day or night.
EPB Hosted UC is software that offers the freedom and convenience of making and receiving calls from your Windows or MAC desktop computer or laptop, Android tablet or smartphone, and IOS tablet or smartphone. It allows a business to maintain one identity and use their business number anywhere/anytime.
If you forget your password, click on “forgot password” and a reset link will be sent to the email address linked to your account. Follow the instructions to reset the password. If you run into any issues, please do not hesitate to call EPB 423-648-1500 and we will be happy to assist.
As an addition to your EPB business internet, Smart Net Plus for Business is just $25 more per month with our standard router, plus $10 more per month for an additional Access Point (if necessary).
Most people think of saving recordings because of an incidence involving theft or destruction of property. However, recordings can be used for training opportunities, to document employee/customer interactions, or learn customer behaviors within the place of business (foot traffic).
Yes. Choose reliable domestic and international plans that can be changed at any time, using your existing toll-free numbers so you have just one telephone bill. To learn more schedule your free business technology assessment by calling 423-648-1500.
Your Profile icon takes you to your DVR recordings. Just click on your Profile (rather than “Shows” or “Movies”) each time you want to access your DVR recordings.
If you're using a streaming device or smart TV, you may want to watch this helpful video for more information. If you're using a mobile device, you may want to watch this helpful video for more information. If you're using a web browser, you may want to watch this helpful video for more information. If you're still having trouble, give us a call anytime day or night at 423-648-1372.
The built-in best-in-class security protects your network from malicious online threats before they are installed on your devices. Self-adapting AI continuously scans over 27 billion URLs and 600 million domains to protect your online accounts and devices from malware, phishing, spam, and harmful or intrusive advertising.
It also monitors your network for communication anomalies on your smart devices. It knows who your devices normally communicate to (i.e., your camera talks to the manufacturer). If your device tries to communicate with someone it shouldn’t, like a hacker or scammer, it automatically blocks that communication or quarantines the device, notifying EPB and you. It even looks for nefarious activity on a particular device at a nationwide level to identify bugs and security vulnerabilities and notifies the manufacturers. Smart Net Plus provides protection for every device in your home whether or not it has antivirus software installed.
We suggest you do, in order to get the most from your Fi-Speed Internet service. More people are using their Wi-Fi network to access video content like app-based EPB Fi TV, Hulu, Amazon Prime, Netflix and more. Plus, internet-connected devices like security cameras, gaming consoles, smart locks, baby monitors, smart thermostats, smart appliances and more – running all at the same time – can create additional drag on Wi-Fi networks. Studies suggest that households will soon average about 30 connected devices. So to help you make the most of your EPB Fiber Optics internet, in-home Wi-Fi network set up, maintenance and support provided by EPB Smart Net Plus is more important than ever.
Yes. Our Professional Internet is designed for businesses with mission critical connectivity needs who require IP flexibility and service-level agreements not available with Small Business Internet. To learn more schedule your free business technology assessment, call 423-648-1500.
EPB Hosted Phone service requires the use of telephones provided as part of your EPB Hosted Phone service agreement. We offer a variety of handsets and options designed to fit the needs of your business. In addition, mobile phones and smartphones from any service provider can be used to access many of the Hosted Phone features and services when you are away from the office.
If your router was provided by EPB Fiber Optics through Smart Network, it should perform well at these speeds. If for any reason it does not, please let us know. If you purchased a wireless router on your own, a quick Google search of the make and model number (indicated on your router) will determine if its frequency matches “802.11n” or “802.11ac”.
For more information, watch this helpful Tech Tip video.
Yes, our "Find Me Follow Me" feature enables you to have calls ring simultaneously to multiple locations, extensions or mobile phones. To learn more schedule your free business technology assessment by calling 423-648-1500.
No. The EPB Fi TV app comes with Fi-Speed Internet to provide the ultimate TV experience powered by the world’s fastest internet.
Each message can be up to three minutes long.
The 25 Timeshift channels are determined by national network rankings combined with the channels our customers watch the most. However, most channels on the EPB Fi TV app lets you restart live programs over from the beginning and replay programs for up to 3 days after they air.
EPB will send a highly knowledgeable technician to your business to perform what we call a site survey. During this time, we will discuss what your business video surveillance needs are, and how EPB Hosted Camera can meet those needs. We will discuss placement of cameras with you in advance to make sure you have optimal performance and visibility. After a site survey is complete, we will send you a final proposal that outlines the proposed solution and charges. You will need to accept this proposal via your electronic signature. Once the proposal is signed, your install date will be established. We can call in advance before coming out, if need be, in order to make sure it is still a good time for you and your business.
EPB Smart Net Plus for Business routers support all of our Fi-Speed Internet for Business Speeds.
There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.
Unfortunately, no. You can Replay a show up to three days after they air but you cannot record them after they have originally aired. You have to set-up programs to be recorded beforehand, or you may be able to find the program again in the "shows" or "movies" listings.
Watch this helpful video for more information.
It depends. Like all technology, wireless routers are continually improved and updated so performance could be based on the age and type of router. We recommend that you check your wireless router with a “speed test” to ensure you are receiving the best performance from your new speed, and upgrade your router if necessary.
For more information, watch this helpful Tech Tip video.
Yes! Smart Net Plus for Business enables you to easily customize a branded splash page with secure access to a separate guest network that provides fast, reliable Wi-Fi to customers, while collecting user activity and detailed analytics for you.
Yes! The ACP benefit can be applied to any residential internet account that qualifies. However, the ACP stopped accepting new enrollments as of February 7, 2024.
No. USB port is reserved for future use.
The EPB Hosted Camera solution has multiple models of Axis (commercial grade) cameras to fit any business need either outdoor or indoor.
Begin by creating a profile for every member of your household and match them to their personal devices. This is easier than it may sound, since your devices are automatically recognized and named. You can also choose to create custom nicknames for each device.
Easily customize internet schedules for each member of your household and grant them different levels of online protection. You can add the same safeguards to shared family devices and pause the internet for a member of the family, a specific device, or your entire home.
Notifications on your smart phone alert you when someone tries to access something they shouldn’t. You can also review any alerts you missed.
No. EPB does not collect or store any information related to your internet usage. See our open internet disclosure here.
Yes.
Yes. EPB will provide Hosted Phone for Seniors training for your staff and residents. And if any resident has an issue or needs help using their phone’s features, they can call EPB technical support at any time day or night.
Yes.
Yes, the FCC broadband labels requirements apply to all ISPs offering broadband service plans to consumers. Regardless of the provider or plan, customers should expect to have access to these labels to make informed decisions about their internet service.
You can lease the Fi TV Entertainment Box for $5.99 per TV, per month. Depending on the type and quantity of set top boxes you currently have, you may end up saving money.
No. Video captured by your cameras is delivered in real time, thanks to the world’s fastest internet delivered over the area’s only 100% fiber optic network.
Yes, however it is easier to take your phone with you to a new office so the programming and preferences will stay with the phone.
Yes, we have a Voicemail-to-Email feature that transcribes the message.
The VVX 450 is a 12-line, color screen, mid-range business desk phone designed to bring high-quality, cost-effective solutions to office workers and attendants through advanced UC telephony features. Its applications integration enable users to accomplish core tasks as efficiently as possible while complementing their desktop office applications.
Yes. McAfee LiveSafe works on almost all modern devices.
Yes, McAfee LiveSafe is included with our internet products at no additional charge. McAfee is a user-friendly, award-winning antivirus program that comes with many benefits, like secure cloud storage, parental controls, and True Key by Intel Security, and more. We believe this software will help give our customers a safer, more secure online experience.
Press the Park 1 or Park 2 keys while you are speaking with the original call to place it on hold.
No. One bill will include all activity. However, each resident's number will be identified as its own line item charge.
The Fi TV Entertainment Box is a device that looks and functions like a set top box, but gives you access to the Fi TV App as well as other popular streaming apps like Prime Video, Hulu, Disney Plus, HBO Max and more — all on the same screen. You don’t have to switch inputs between the Fi TV Entertainment Box and your other streaming devices, and one remote controls everything.
Hosted Phone for Seniors is proven VoIP technology delivered over the World’s Fastest Internet for faster uptimes and failsafe reliability with built-in disaster recovery. Plus now you can take the hassle out of continually granting multiple providers with access to facilities and resident rooms. Our experts will put together a single, custom solution specific to your unique needs. We’ll make sure you have the right phone lines and equipment, install handsets, show residents how to use their phone and its features — and back it all with anytime local technical support.
Get a better understanding of employee activity patterns to improve workplace productivity. With WorkPass, you can see peak Wi-Fi usage times to help with employee scheduling and time keeping, create employee profiles with custom security clearance levels, keep track of individual productivity and data use, assign and manage connected devices, see the apps employees use the most, block access to inappropriate content, and more.
No. The Affordable Connectivity Program discount of $30 can only be applied to one service.
Yes. In most cases they can help you over the phone. We also have tools to remote-in to your devices if you grant permission. We are also happy to send a technician to your business at no additional charge.
The Polycom VVX 350 business media phone features:
Yes. Our award-winning expert support is available 24/7/365. This support is included at no additional charge.
Local technical experts are available 24/7/365 via chat or by calling 423-648-1372.
Yes. We will continue to provide our current Fi TV video customers with a quality TV product. We will be happy to discuss this new Managed Streaming TV for Business option with any customer who is interested in learning more. And, if this product is a good fit, we will be happy to help you make the switch, so you too can cut costs. We want to help our customers get the best value whether it is with our product or through a streaming solution.
The EPB Fi TV app is compatible with many popular streaming devices, mobile devices and smart TVs. See a full list of compatible devices.
FCC broadband labels are standardized labels that provide consumers with clear and transparent information about broadband service plans. They were introduced to empower consumers to make informed decisions about their internet service by ensuring they have easy access to essential plan details.
Yes, you can make this change online via CommPortal if you are the Administrator for your business or by giving us a call at 423-648-1500.
Yes. You can use any combination of Fi TV supported devices on your home’s network.
Watch these helpful videos for more information.
Traditional set top boxes that deliver TV via a digital signal will soon be obsolete and no longer supported by EPB. Switching to the Fi TV Entertainment Box delivers a much richer TV experience over the internet. It has all the features you love about your traditional TV service with even more convenience and features, like Restart and Replay, the ability to watch on most streaming and mobile devices, an available unlimited DVR, and more.
While antivirus software protects your devices when you visit malicious websites, click an unsafe link or download infected files, Smart Net Plus takes it a step further to secure your entire home network before a virus is downloaded. AI-powered, best-in-class network security prevents threats from infecting your devices in the first place. Antivirus is similar to treating an illness once you’ve caught it, while Smart Net Plus security is similar to preventative care, like wearing a mask or washing your hands. They both help keep you safe.
Our EPB Hosted UC product requires an Internet connection. If you are unable to get an Internet connection, you will be unable to use your EPB Hosted UC. Note: if you are not using a Wi-Fi connection to connect to EPB Hosted UC, then you can use your cellular data. All data charges associated with the usage of EPB Hosted UC may apply.
Yes. EPB Hosted Phone has a SoftPhone feature that enables you to seamlessly conduct business calls from your landline system or mobile phones as if you are at a central location. To learn more schedule your free business technology assessment by calling 423-648-1500.
Polycom HD Voice delivers much clearer, more vibrant and life-like conversations than the traditional phone technology. It combines wideband codecs with our patented Acoustic Clarity Technology into a complete, integrated design to maximize the audio performance of the VVX phone. You can learn more at www.polycom.com/hdvoice.
Every extension number is directly connected to a specific telephone in your business. If you need to change or add an extension, call us at 423-648-1500.
The new Smart Net Plus is more than just a warp-speed router — it also comes with a full array of the latest networking technology to give you the best possible Wi-Fi coverage, including supplemental extenders that carry your Wi-Fi signal throughout your home to completely eliminate deadzones. As part of your Smart Net Plus subscription, your EPB Tech Pro will visit your home at your convenience and install your worry-free, wall-to-wall Wi-Fi network so you don’t have to lift a finger. We’ll also connect your devices, show you how to use the HomePass app, and make no-cost return visits to connect any devices you add in the future. Plus, we’ll provide local, ongoing, concierge-level technical support 24/7/365.
Timeshift (with the Ultimate Features package) allows you to rewind live programming or restart a program up to 24 hours later. This feature is available on up to 25 popular channels, depending on the channel package you subscribe to. However, EPB Fi TV lets you restart live programs over from the beginning and replay programs for up to 3 days after they air on most channels.
No, there is not a restriction. If you would like to help, please call 423-648-1500 (option 2) and one of our sales representatives will be happy to assist you.
The Smart Net Plus HomePass app is available on Google Play and the App Store. Unfortunately, there is no web browser version available at this time. The app is free to download, but you must have a Smart Net Plus subscription to log in and use it.
Yes. You can download recordings to your local storage drive, if you like.
You can install the EPB Fi TV app on as many devices as you like. But remember that you only have 6 streams for simultaneous viewing unless you purchase additional streams for $2.50 each per month, with an upper limit of 10 total streams.
Yes. You can filter recordings based on specific dates, time location, and camera events.
Sometime between the time you order and your installation appointment we will mount an Optical Network Terminal (ONT) box outside of your home near your existing electric meter. There’s no need for you to be at home but we may need access to a part of your home that is fenced or houses a family pet. If so, we will conduct this phase during the most convenient time for you and your pet. During your scheduled installation appointment, someone age 18 or older will need to be home. Typical installations take from 2-5 hours. During this visit, we will be running fiber optic service from the outdoor ONT box to indoor connections designated for internet, TV and/or phone service. When installation is complete, all work areas will be cleaned and returned to their original state. Our EPB Fiber Optics technicians will transfer your email contacts.
EPB Hosted Camera is designed for businesses of all sizes — whether you need one or a dozen. We work with you on the solution right for your business location, and you can add more cameras at any time you need them (up to 12).
Yes. Our Advanced Email solution enables you to showcase your brand by adding a personalized web domain to your email address.
To learn more, schedule your free business technology assessment or call 423-648-1500.
Yes. IPv6 via DHCP6 is supported.
Smart Net Plus lets you connect to your Wi-Fi in three different ways.
No one knows how much or how little access you’ve given them unless you share this information. Your guests can connect to the same network name you’re connected to, but their Guest password enforces the customizable privacy settings you selected.
Yes, a business can take a softphone only solution. EPB takes pride in helping our customers find solutions that meet their needs. Please contact one of our sales reps at 423-648-1500, option 2, and they will be happy to assist you.
EPB offers both table top and cordless phone handset options. You can mix and match based on your residents' needs. Each of the three handset options feature:
Using the "search" icon, you can generate reports based on bookmarks, camera events, timeframe, date range and location.
Using the “search” icon, you can generate reports based on bookmarks, camera events, timeframe, date range and location
Using the “search” icon, you can generate reports based on bookmarks, camera events, timeframe, date range and location.
Using the “search” icon, you can generate reports based on bookmarks, camera events, timeframe, date range and location.
Yes. However, international long distance is charged per minute and the rate varies based on what country code you dial. All International LD charges will be itemized on your monthly bill. A list of current per-minute charges for each country code can be found here. EPB can also disable international long distance capabilities on any phones you wish.
No. Because the EPB Fi TV app is delivered over the internet, it works on all kinds of internet-connected devices without the need for a set top box. Not only does this save you the monthly charge for each set top box, it also means that you can take Fi TV with you wherever you watch TV. For more information, watch this helpful video.
Order Fi TV now.
Yes, your complementary McAfee license can be used for all your devices.
Yes. Our experts can set up either a private or public SSID, or both. We can also password protect the networks if you desire.
Yes. Just dial *72 and the 10-digit forwarding number. A line will remain forwarded unless deactivated by pressing *73.
Yes. One static IP address is supported.
Yes. You can set restrictions for your Smart Net Plus for Business Guest Network using the WorkPass app. Contact your EPB Sales Manager or Field Technician for more assistance.
Yes, most fax machine and TDD equipment will work with Fi Phone. If you have any questions about specific equipment, please call us at 423-648-1500.
You can access your video feeds anytime via your personal portal on any desktop computer with a web browser. Your EPB technician will also show you how to download the app to your mobile devices and also view from your smartphones and tablets.
If your equipment malfunctions, and it cannot be repaired, we will replace it with new equipment at no additional cost.
We’ll design a Smart Net Plus for Business solution to power all of your devices at once without losing speed or performance.
No, the phones receive Power over Ethernet (PoE) using the switch that we install in your business.
Yes. EPB Hosted Phone Solutions includes a Multi-Line Hunt Group features which does just that. To learn more schedule your free business technology assessment or call 423-648-1500.
No. Smart Net Plus for Business requires a Wi-Fi 6e router provided by EPB. It offers 2.4Ghz band, 5Ghz band, and 6Ghz band frequency options to help eliminate connectivity issues caused by network congestion. The router also includes 3 ethernet LAN ports for connecting your most important hard-wired systems such as point-of- sale hardware, printers, computers, and more.
Yes. Our video monitoring solution is secure and can only be enabled via a password that your business sets and can change at any time.
We are fully compliant with all regulations related to providing support for visually impaired customers in using our video services. Please call 423-648-1372 to learn more.
In order to add a DVR, you must have the Advanced Features Package (record 4 shows at once for $6.99 per month) or the Ultimate Features Package (record 6 shows at once for $9.99 per month). However, the EPB Fi TV app features an optional Unlimited DVR which lets you record as many shows as you want at once and keep recordings for up to nine months for just $5 per month.
Hosted Phone for Seniors has been specifically tailored for residents of an assisted living facility. However, we would be happy to evaluate any business need and work to find a solution.
Hosted Phone for Seniors installation timeframes are determined by many factors, such as the porting of phone numbers, number of handsets being installed, and wiring requirements. EPB will work with you, and your residents, throughout the entire installation to clearly communicate an expected downtime duration when planned. EPB will detail the installation in advance and set expectations on your specific installation before we come out to install your new service.
Our professional installation includes hardwiring each camera to your fiber network infrastructure for optimal performance.
Yes, a contract is required. For details, please call an EPB business sales representative at 423-648-1500.
Yes. Redundant Primary Rate Interface (PRI) offers a complete digital voice solution with calls sent and delivered via multiple geo-diverse fiber optic paths for maximum reliability. To learn more schedule your free business technology assessment by calling 423-648-1500.
You can return your equipment at EPB’s Hixson or East Brainerd locations.
All video activity can be viewed up to 30-days unless you download and save to a local drive. EPB does offer an upgrade to 30-days of video storage for an additional $10/month per camera.
Yes, Smart Net Plus is Wi-Fi 6, the latest generation of Wi-Fi. Not only can Wi-Fi 6 networks deliver multi-Gig speeds wirelessly, they’re designed to power all your devices at the same time along with any devices you may add in the future.
Yes! If you are currently on Smart Network for Business, you can easily upgrade to Smart Net Plus for Business. Simply connect with an EPB business sales representative by calling 423-648-1500.
The box itself doesn’t include a DVR like a traditional set top box. But the Fi TV App offers an unlimited, cloud-based DVR for just $5 more per month. And, since it’s hosted in the cloud, you can access your DVR on any mobile or streaming device, both at home and on the go.
If you are currently enrolled in Lifeline, you generally do not need to apply separately for the Affordable Connectivity Program. You can contact your current Lifeline provider or a different participating Affordable Connectivity Program provider serving your area to choose a service plan. Some participating providers may require that current Lifeline recipients complete an alternative verification process.
We need a valid email address in order to set up your Smart Net Plus for Business network and communicate with you about your network in the future. If you’d rather not use an existing email address, you can simply set up a Gmail email account for this purpose. Talk to your EPB Tech Pro for more info.
No, the Fi TV Entertainment Box is only available for lease at $5.99 per TV, per month.
As a complement to your EPB business internet, Smart Net Plus for Business ensures you experience the full potential of your symmetrical internet speeds with optimal wireless bandwidth performance on all your connected devices, all at the same time. Smart Net Plus for Business also includes added features like enterprise-grade cyber security protection, user analytics, greater network control, a free WorkPass network management app and more to help you make the most of your Wi-Fi connectivity. Plus, with EPB’s professional installation and ongoing local, 24/7/365 technical support, you won’t need your own onsite IT team to set up and manage your Wi-Fi network.
Yes. Our Professional Internet is designed for businesses with mission critical connectivity needs who require IP flexibility and service-level agreements not available with Small Business Internet. To learn more schedule your free business technology assessment or call 423-648-1500.
To provide a video solution that improves your overall video quality and experience, and makes it easier to watch the content you want, when and where you want, on any device. The EPB Fi TV app is delivered over our internet and easily integrates with streaming devices like Amazon Fire TV Stick, Apple TV, smart TVs and more – without the need to lease set top boxes. And, the EPB Fi TV app includes even more features than ever - such as Restarting shows from the beginning, Replaying shows three days after they air and an optional Unlimited DVR.
For more information, watch this helpful video.
Yes. We understand your business needs change over time. That’s why our Hosted Phone for Seniors solutions are scalable from 1 handset to 1,000. Your sales representative will be happy to guide you through the process of modifying your solution as needed.
The ACP stopped accepting new enrollments as of February 7, 2024. We have also received notice that funding for this program has the potential to run out by April of this year (2024). If the fund is depleted and no further action is taken by the United States government, all households participating in the program will no longer receive the $30 discount after their April 2024 internet bill.
No. The monthly recurring cost covers the equipment lease and all costs associated with maintenance, access to the software, firmware/software updates, support (on phone or at your business), trouble issues, and equipment upgrades.
Top benefits are:
EPB Broadband Labels are visible on epb.com where internet speeds and prices are found. Customers may also call to request them directly from EPB customer service representatives.
Currently, there is support for up to 192 devices connected at one time.
EPB’s normal business hours are 8-5/M-F, but we will certainly work with you and your business to find the best time to install your EPB Hosted Camera solution — including nights and weekends. Additionally, customer support is always available 24/7/365.
Smart Net Plus for Business is the best solution for many of our customers’ Wi-Fi needs. It includes an OpenSync mesh router.
Smart Net Plus for Business is a complete turnkey service, where EPB Tech Pros:
If you would like to view our step-by-step instructional video, please visit https://epb.com/my-epb/anti-virus and call us anytime at 423-648-1372 if you need assistance.
Yes. Camera packages can include a mix of both standard and advanced feature levels, up to 12 cameras maximum.
Your Smart Net Plus for Business router has 3 ethernet LAN ports for connecting your most important hard-wired systems such as point-of-sale hardware, printers, computers, and more. You can also purchase a network switch from another vendor that will enable you to connect more hard-wired devices to your Smart Net Plus for Business router.
Yes! EPB Tech Pros will professionally-install routers and access points, optimize Wi-Fi for peak performance, connect your critical business devices (like computers, point-of-sale systems, and printers), set up a basic guest Wi-Fi network, and provide 24/7/365 expert local technical support – all at no additional charge.
If you move while receiving the ACP benefit, you should contact the National Verifier at 877-384-2575 after you move to verify ACP eligibility at your new address. After the National Verifier has reverified your benefit, you should visit EPB.com or text or call EPB at 423-648-1372 to check service availability at your new address.
Yes. EPB Hosted Phone Solutions can be set up to automatically translate voicemails and send them to email or mobile text. To learn more schedule your free business technology assessment or call 423-648-1500.
Unfortunately no. Fi TV Select service is no longer available for ordering and cannot be transferred to a new address. However, we have a better option. App-based EPB Fi TV works over the internet on many smart TVs and most streaming devices (like Amazon Fire TV Stick 4K, Apple TV, Android devices and others). It offers all of the same channels and features plus more and works on most popular streaming devices, so it doesn’t require you to rent set top boxes.
For more information about the FCC broadband labels and their impact on consumers and ISPs, you can visit the FCC's official website at www.fcc.gov/broadbandlabels.
All of EPB’s residential Fi-Speed internet plans are eligible for the ACP benefit. The ACP stopped accepting new enrollments as of February 7, 2024.
Phones delivered over an ethernet network will not stay active for exceedingly long without also having a UPS system. Phones that utilize analog lines, such as fax machines, fire alarms, etc. will remain functional for a minimum of 8 hours in the event of a power outage.
With EPB, upload and download speeds are symmetrical, or the same. So, if you have The Gig, you get up to 1,000 megabits both up and down.
Try pressing the STB button located in the upper left of your remote to sync it with your tv’s set top box. Then your remote will begin controlling Fi TV instead of another component. If you're still having trouble, give us a call anytime at 423-648-1372.
We offer HBO, Cinemax, Showtime/TMC/Flix, Starz, Starz Encore, EPIX and Playboy.
At this time, we do not off a television solution with public viewing rights.
ACP credits are nontransferable. The ACP credit is limited to one per household.
Yes. EPB’s Hosted Phone for Seniors is a traditional phone solution, which is delivered via EPB’s state-of-the-art, redundant telephony switch. There is not any on-premise PBX equipment that you must maintain like a traditional PBX. Additionally, EPB has redundancy built into our solution, which provides another layer of reliability.
If you are terminating your EPB Fiber Optics Fi TV or EPB Smart Network service, you must return all EPB-supplied equipment to avoid added charges to your account. For more information on returning equipment, call 423-648-1372 anytime day or night.
Yes. There may be a delay of a few seconds because it’s transmitting through the cloud, but it is as real-time as any cloud-based solution.
Yes. After you order EPB Fi TV, you can download the FREE Fi TV app from the app store and install it onto any compatible device. Then simply log in using the login and password you established when ordering service and start enjoying Fi TV right away!
Yes. We offer a complete solution for hotels and hospitals that want to provide TV service to guests and patients.
To learn more schedule your free technology assessment, call 423-648-1500.
You can control your entire Wi-Fi experience through the Smart Net Plus HomePass App. With just a few taps, the accompanying HomePass app lets you easily manage your Wi-Fi and connected devices from the palm of your hand. It works like a universal remote control for your Wi-Fi and gives you high-level visibility into your home’s network.
You can view security events, check signal strengths, run speed tests, and create guest networks or passwords. You can even change your network name, passwords, and guest access. You can rename your extenders and devices to make them easier to identify. You can also reserve IP addresses for devices and set port-forwarding rules.
Plus, parents can remotely enforce internet timeouts, create kid-friendly filters, set up scheduling (including bedtimes), enable notifications and set up motion controls using your devices for detection.
Learn more about the HomePass app here.
First, our technicians will make a “pre-installation consultation” to assess certain aspects of your home. This includes discovering the locations and specifications of your computer and router (if you have a wireless network) to ensure both will deliver that kind of speed. We will determine the best path to run new Ethernet wiring, which is required to handle 10-Gig Internet. And, we will work with you to determine the best possible location for the special ONT box we will need to install inside of your home in order for you to receive 10-Gig service. Afterwards, we will schedule the actual installation with you for another time. Both visits can be scheduled at your convenience.
Each of our three handset options is designed with hearing and vision-impaired seniors in mind, with features such as extra-large buttons, bright visual ringer, one-touch speed dial, amplified volume, hearing aid integration and the ability to automatically adjust the volume of soft and loud sounds
Most popular channels, but not all, will support both of these features. But you may find that these features won't work on some channels.
Yes, just download the FREE EPB Fi TV app from your app store and log in using your Fi TV login and password to enjoy Fi TV on Apple and Android tablets and smart phones.
For more information, watch this helpful video.
Fi-Speed Internet for Business starts at $60 per month for a small-business 100 Mbps connection. From there, internet speeds scale in speed and cost up to 10 Gigs. We have the right internet solution for any business size and scope. We’ll be happy to discuss options for your business.
IMAP (Incoming Mail): Server: mail.epbfi.com
SSL: Yes, Port: 993. SMTP (Outgoing Mail): Server: smtp.epbfi.com
SSL: Yes, Port: 465.
Yes. Our Redundant Internet is a failsafe internet solution that is delivered to your business via multiple independent fiber network routes for a constant, dependable connection. To learn more schedule your free business technology assessment by calling 423-648-1500.
Yes. EPB technicians that install our EPB Hosted Camera solution have gone through state level background checks and passed all required testing to be certified. EPB’s state license number is available upon request.
Our research shows that small business owners want more from their Wi-Fi service. In addition to fast, reliable wireless speeds, they also want stronger cybersecurity, helpful data analytics, and network control that wasn’t available with our previous Smart Network for Business product. Smart Net Plus for Business includes added features like enterprise-grade cyber security protection, user analytics, greater network control, a free WorkPass network management app, and more to help small businesses make the most of their Wi-Fi connectivity.
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