Main Content
3x4-support-cover.jpg
Support

How can we help you today?

Will EPB make the improvements I receive from a Home Uplift?

Although your EPB Energy Pros will not perform the upgrades, we will work hand-in-hand with you and licensed contractors to ensure a timely, high-quality installation process. We also use a third-part inspection service to check the quality of the improvements after they are complete.

Was this information useful?

Related FAQs

Although your EPB Energy Pros will not perform the upgrades, we will work hand-in-hand with you and licensed contractors to ensure a timely, high-quality installation process. We also use a third-part inspection service to check the quality of the improvements after they are complete.

Since the working arrangement for your project is between you and your contractor, we suggest that you try to work out an agreeable resolution directly with the contractor. The quality of work done by contractors who participate in the Quality Contractor Network is something EPB and TVA takes very seriously. So be sure and complete the survey that’s included during the rebate claim process so we can continually evaluate each contractor’s inclusion in the Quality Contractor Network. And remember, EPB Energy Pros℠ are available for a free Quality Assurance Checkup to ensure your contractor’s work was done right. If the contractor’s work doesn’t meet EPB’s strict standards for quality, your EPB Energy Pros will work directly with the contractor to ensure the necessary modifications are made.

As part of EPB's Automated Grid, electric meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.

Download the myEPB app

Thousands of computers, sensors and switches capture and deliver information about power delivery over an 8,000-mile fiber optic network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.

Learn more about the Automated Grid

A free in-home evaluation performed by us. We inspect and report on ten different categories of energy efficiency. We then provide customers with a prioritized list of energy upgrades and a link to a list of approved vendors that participate in the EPB & TVA Quality Contractor Network.

Schedule your free Home Energy Checkup here or call 423-648-1372.

Yes. Low-watt LED light bulbs use 75% less energy than standard incandescent light bulbs and last up to ten times longer. Installing them in just five of your most frequently used light fixtures can save over $65 a year in energy costs. And, turning off all unnecessary lights saves even more.

For other questions, get in touch with us

LOADING